Blake Florence
West Jordan,Ut
Summary
Enthusiastic customer service/telesales/secratary representative with in-depth knowledge of sales, account management and training. Dedicated team leader Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Seasoned Service Manager bringing 4+ years of automotive experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Service Manager/Area Lead
Pep Boys
11.2022 - 11.2024
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Resolved customer complaints in professional and timely manner.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Service Advisor
Southtowne Mazda
01.2021 - 06.2022
- Suggested add-on services that would be helpful to customers and improve bottom line
- Pleasantly greeted customers and asked open-ended questions to better determine needs
- Handled customer issues with confidence, using complex problem solving to provide effective resolution
- Documented problems and corrective actions to maintain records
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service
Armed patrol officer
Cbi security
05.2018 - 09.2019
Customer Service Specialist
synergy staffing
02.2013 - 10.2015
Customer service/ forklift operator
Lowes
02.2012 - 08.2013
U.S Navy
07.2012 - 02.2013
Education
High School Diploma - General
Copper hills High
West Jordan, UT01.2011
Skills
- Conflict resolution
- Team player
- Opening/closing procedures
- Organizational skills
- Courteous demeanor
- Energetic work attitude
- High angle rescue
- High altitude rescue
- Rope and rappel
- Equipment maintenance
- H2S safety training
- Firearms safety training
- HAZMAT handling
- OSHA 10
- OSHA 30
- Search and rescue
- Customer service skills
- Hard worker
- Technology proficiency
- Leadership
- Positive attitude
- Reliable and responsible
- Customer service
- Problem-solving
Certification
- Burglar Alarm Company Agent license
- Microsoft Office Specialist (MOS)
- Security guard license
- OSHA 10 & 30
- HAZMAT
- HAZWOPPER
Careerfocus
- Enthusiastic customer service/telesales/secratary representative with in-depth knowledge of sales, account management and training.
- Dedicated team leader
- Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Timeline
Service Manager/Area Lead
Pep Boys
11.2022 - 11.2024
Service Advisor
Southtowne Mazda
01.2021 - 06.2022
Armed patrol officer
Cbi security
05.2018 - 09.2019
Customer Service Specialist
synergy staffing
02.2013 - 10.2015
U.S Navy
07.2012 - 02.2013
Customer service/ forklift operator
Lowes
02.2012 - 08.2013
High School Diploma - General
Copper hills High
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