Blake Frederick
Daytona Beach,FL
Summary
Marketing and Sales Representative Consultant with over 14 years of extensive expertise in customer service, retention, technical support. I have an more extensive background as an Artist, illustrator, graphic designer, and some experience in digital marketing. Proficient in leveraging skills such as Salesforce inbound and outbound sales, risk analysis, and web design to drive brand growth and enhance customer satisfaction. Passionate about creating innovative solutions that foster customer loyalty and elevate brand presence in competitive markets.
Overview
13
13
years of professional experience
Work History
FREELANCE Artist/ Illustrator
BLACKGOLD PUBLISHING
Remote
09.2022 - Current
- Company Overview: Independent Book Publishing Company
- Update websites, optimize inventory, design campaigns, boost engagement, manage social media
- Marketing company sales, and direct advertisement campaigns
- Post and manage social media ads and post for the company to maximize growth, community and customer experience and interaction and increase sales
- Independent Book Publishing Company
Support Specialist/ Sales Representative
W.B. Mason Company, Inc
Daytona Beach, USA
10.2022 - 02.2025
- Trouble technical issues with customers online portal accounts and resolve invoices and website technical issues
- Assist support tickets for customer accounts/ delivery issues etc
- Initiate over 150 daily calls to engage potential clients, fostering robust business relationships
- Streamline data management processes, enhancing sales efficiency and customer satisfaction
- Cultivate client loyalty by addressing account inquiries and ensuring timely supply deliveries
- Identify market opportunities to expand client base, driving measurable business growth
- Utilize industry insights to tailor solutions, optimizing sales strategies in office supplies
Graphic Artist/Screen Printer
Hot Action Sportswear
Ormond Beach, USA
09.2021 - 01.2023
- Design product mockups
- Design logos and modify customer design orders
- Print decals, posters etc
- Create T-Shirt designs
Remote Support Specialist/ Customer Service Rep.
TELETECH
Daytona Beach, USA
12.2018 - 08.2022
- Managed customer inquiries using SIEBEL & SALESFORCE, ensuring timely and accurate resolutions
- Assisted customers with insurance policies, leading to improved satisfaction and retention
- Collaborated with sales to identify upsell opportunities, enhancing customer loyalty and revenue
- Resolved customer issues related to vehicle services, contributing to positive service experiences
Delivery Driver
Habitat For Humanity
Charleston, USA
09.2017 - 11.2018
- Pickup donations from donors homes. Drop off to store locations.
- Manage inventory, store sales and marketing.
- Kept accurate logs of all deliveries and trips.
- Navigated routes with relevant map programs and GPS systems.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Volunteer with home development projects.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Lot Attendant
Enterprise Car Sales
Charleston, USA
03.2016 - 11.2018
- Assist customers
- Handle lot inventory, wash cars, take pictures of cars for website
Office Manager
East Coast Community Center Development Corporation (ECDC)
Charleston
03.2015 - 08.2016
- Assisted with setting up city mayoral vote campaign
- Assisted with organizing community food drive
- Organized kids back to school drive community event
- Input data, update records
- Assist with organizing community center events
Library Assistant
Trident Technical College
Charleston, USA
08.2013 - 04.2016
- Provide swift service to student patrons who were in search of various paperback and or hardcover reading materials
- Greet customers and ascertain what each customer wants or needs
- Compute sales prices, total purchases, receive and process cash and credit purchases
Book Seller
Barnes & Noble Booksellers
Altamonte Springs, USA
10.2011 - 06.2013
- Provide swift service to patrons who were in search of various paperback and or hardcover reading materials
- Greet customers and ascertain what each customer wants or needs
- Compute sales prices, total purchases, receive and process cash and credit purchases
Digital Marketer / Graphic Designer
06 Marketing
Daytona Beach
10.2024
- Update websites, optimize inventory, design campaigns, boost engagement, manage social media.
- Marketing company sales, and direct advertisement campaigns.
- Post and manage social media ads and post for the company to maximize growth, community and customer experience and interaction and increase sales.
- Trouble technical issues with customers online portal accounts and resolve invoices and website technical issues.
- Analyze social media performance metrics to drive engagement, strengthen community relationships, and enhance customer experience across platforms
Education
Graphic Design & UI/UX Design -
Yes I'm a Designer
05.2025
Social Media Marketing -
LinkedIn Learning Hootsuite
01.2025
Digital Marketing -
Santa Clara University
03.2024
ASSOCIATE'S DEGREE - Visual Arts
Trident Technical College
Charleston, SC01.2018
Mass Communications -
Bethune Cookman University
Daytona Beach, FL01.2012
High School Diploma -
Burke High School
Charleston, SC06.2008
Skills
- Illustration
- Graphic design
- Microsoft Office Programs (Excel, PowerPoint, Word)
- Apple Remote Desktop
- Adobe InDesign
- Adobe Photoshop
- Adobe Illustrator
- AutoCAD
- Screen Printing
- Logo Design/ Branding
- Photography
- Digital Marketing
- Mac OS
- Social Media Management
- Data entry
- Customer retention service/ support
- Salesforce Inbound/Outbound sales
- Risk analysis
- Video Editing
- Insurance verification
- Web design
- REMOTE WORK
- PRINT APPAREL
- Email Marketing
- Communication
- Critical thinker
- Zendesk
- Technical Support
- HTML
- Javascript
- SEO
- Social media marketing
- Digital marketing
- Website optimization
- Customer relationship management
- Market analysis
- Creative problem solving
- SEO/SEM strategies
- Strategize SEO plans
- Content creation
- Search engine marketing
- Email marketing campaigns
- Project management
- Marketing strategy
- Digital advertising platforms
- Cold calling skills
- Sales funnel development
- Audience outreach
- Sales planning
- Cold calling
- E-commerce marketing
- SEO strategies
- Internet marketing
- Public relations strategies
- Client relationship management
- Adobe creative suite proficiency
- Copywriting and editing
- HTML and CSS
- Online marketing
- Customer engagement strategies
- Email marketing
- Online engagement
- Social media management
- UI/UX design
Timeline
Digital Marketer / Graphic Designer
06 Marketing
10.2024
Support Specialist/ Sales Representative
W.B. Mason Company, Inc
10.2022 - 02.2025
FREELANCE Artist/ Illustrator
BLACKGOLD PUBLISHING
09.2022 - Current
Graphic Artist/Screen Printer
Hot Action Sportswear
09.2021 - 01.2023
Remote Support Specialist/ Customer Service Rep.
TELETECH
12.2018 - 08.2022
Delivery Driver
Habitat For Humanity
09.2017 - 11.2018
Lot Attendant
Enterprise Car Sales
03.2016 - 11.2018
Office Manager
East Coast Community Center Development Corporation (ECDC)
03.2015 - 08.2016
Library Assistant
Trident Technical College
08.2013 - 04.2016
Book Seller
Barnes & Noble Booksellers
10.2011 - 06.2013
Graphic Design & UI/UX Design -
Yes I'm a Designer
Social Media Marketing -
LinkedIn Learning Hootsuite
Digital Marketing -
Santa Clara University
ASSOCIATE'S DEGREE - Visual Arts
Trident Technical College
Mass Communications -
Bethune Cookman University
High School Diploma -
Burke High School
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