Summary
Overview
Work History
Education
Skills
Certification
Hiking and Astronomy
Timeline
Generic

Blake Fullen

Canton,Georgia

Summary

Manager That Drives Operations and Service Excellence and Creates High Performing Teams Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Retail Sales Director

Mini Gadgets Inc.
10.2022 - 07.2023
  • Handling business of top customers
  • Build and maintain strong relationships with dealers
  • Implement marketing strategies new product development, sales strategies
  • Monitor and review account on a regular basis
  • Call on account to advise of sales and drive sales on various accounts
  • Secured over $500,000 in sales to Various dealers and customers
  • Identified several sales accounts where data was incorrect
  • I reestablished correct inventory on those sites increasing companies’ sales by 10%
  • Trained in the tech support of their products being able to assist customers overcome their technical issues when they called
  • Mastered shipping to over 100 dealers using the companies shipping program “Sugar”
  • Opened several channels to increase visibility to additional customer
  • Applied customer satisfaction ideas to help increase search engine results.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.

Store Manager

The Helpful Hardware Company/ACE Hardware
05.2022 - 10.2022
  • Drive store sales by ensuring that all customers are acknowledged, customer projects needs are met, and concerns are resolved quickly
  • Hire, train, and develop retail staff with goals for growth and success in their positions, provide performance feedback and recognize accomplishments
  • Coordinate the overall supervision of retail staff to ensure sales performance goals are met and procedures are followed accurately
  • Regulate retail inventory to reduce shrinkage, maintain appropriate stock levels and ensure report accuracy
  • Direct the shipping, receiving and inventory flow for the store
  • Forecast scheduling needs to meet customer demand and create work schedules
  • Delegate daily workload among associates to meet merchandising and visual presentation standards
  • Enforces safety policies and procedures is a safety role model.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Trained new employees on proper protocols and customer service standards.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.

Merchandising Assistant Manager

Lowes Home Improvement
10.2020 - 05.2022
  • Anticipating customer flow and work demand and redirecting efforts and schedules to ensure proper coverage when and where needed
  • Planning for spikes in sales and ensuring the store has the in-stock position to support the demand
  • Conducting safety walks, monitoring use of store power equipment, and coaching associates around safe work practices
  • As the Merchandising Assistant Store Manager, I lead a team of associates who work together to ensure our customers receive exceptional service while shopping in a clean, safe, well-stocked store
  • I am accountable for achieving sales and margin goals while driving operational efficiencies and maximizing overall customer satisfaction with the Lowe’s in-store experience
  • At times, I am expected to provide full leadership over the store during the Store Managers absence
  • As Merchandising Assistant Store Manager, I collaborate with peers on the store leadership team as well as the District Manager and Area support staff to assess the needs of our customers and develop the best methods for achieving service, sales, and operational objectives
  • Furthermore, this individual may be asked to rotate through Specialty and Operations assignments for the purpose of cross-training and development.
  • Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
  • Maintained updated product knowledge to successfully educate and advise customers.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Interacted with customers to obtain feedback and drive satisfaction.
  • Assessed areas of service concern and developed improvement plans.
  • Hired and trained purchasing staff to improve effectiveness of purchasing operations.
  • Identified opportunities to reduce lead times and improve inventory management.
  • Cultivated strong relationships with vendors to maintain and improve levels of customer service.
  • Developed and implemented successful strategies to increase sales and profits.

Store Manager

Extra Space Storage
04.2019 - 04.2020
  • Completely transformed Property to updated standards
  • Develop customer relationships by identifying their storage needs and providing solutions
  • Improve sales objectives with prospective customers through unit rentals, insurance of rentals, and retail sales of moving materials
  • Guide new customers through rental processes and agreements
  • Handle cash and balance receipts, pursue collections, post payments and process daily bank deposits with integrity
  • Ensure the facility meets the highest of cleanliness standards
  • You accomplish this by cleaning units, sweeping, mopping, changing light bulbs and other basic general maintenance duties
  • Perform independently with a focus on teamwork as you partner with other stores in the area.

General Manager

Staples, Inc.
09.2000 - 06.2017
  • 20-year history as a key driver of change founded upon successful management and leadership, sound operational practices, and keen insight into customer and employee expectations
  • Frequently requested by senior leadership to manage and make profitable underperforming locations across the state of Georgia with tremendous success
  • Consulted with location Managers to assess all aspects of store operations for strengths and weaknesses
  • Using knowledge of best practices, recommended solutions, and new strategies to significantly increase sales and profitability
  • Reviewed financials and profit and loss statements, evaluated competitors, and analyzed management and operational practices
  • Determined a revised plan of action to increase sales by driving more people and desired products to the location and attracting customers to those products via effective marketing and merchandising
  • Implemented creative tactics for promotions, design and layout, advertising, and training practices
  • Highly successful in transforming stores that were unprofitable to becoming lucrative and successful thriving locations
  • Established challenging goals, analyzed key performance metrics, and acted to improve team performance
  • Created an environment of accountability, reinforcing organizational values while motivating excellent performance
  • Learned and mastered computer repair and system networking infrastructure setup for clients, broadening and deepening the range and quality of services provided for customers.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Education

Bachelor of Business Administration -

Christopher Newport University
Newport News, Virginia

Associate of Science - Business Administration

Thomas Nelson Community College
Hampton, Virginia

Skills

  • Training and Mentoring
  • Product Merchandising
  • Strategic Planning
  • Delegating Work
  • Team Supervision
  • Scheduling Employees
  • Employee Performance Management
  • Shrink Reduction
  • Retail Operations
  • Customer Service
  • Sales Team Leadership
  • Coaching and Mentoring
  • Financial Reporting
  • Store Opening and Closing
  • Inventory Management
  • Critical Thinking
  • Productivity Maximization
  • Account Management
  • Sales Coaching
  • Management
  • Resource Management
  • Decision-Making
  • Process Development

Certification

  • Certifications in Microsoft Including Office, Word, and Excel
  • Expert in Salesforce Software
  • Industrial Forklift Operator August 2022

Hiking and Astronomy

Avid outdoorsman that enjoys camping and hiking. Enthusiastic astronomer that enjoys astrophotography.

Timeline

Retail Sales Director

Mini Gadgets Inc.
10.2022 - 07.2023

Store Manager

The Helpful Hardware Company/ACE Hardware
05.2022 - 10.2022

Merchandising Assistant Manager

Lowes Home Improvement
10.2020 - 05.2022

Store Manager

Extra Space Storage
04.2019 - 04.2020

General Manager

Staples, Inc.
09.2000 - 06.2017

Bachelor of Business Administration -

Christopher Newport University

Associate of Science - Business Administration

Thomas Nelson Community College

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Blake Fullen