Blake Genrich
St. Louis,Mo.
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
3
3
years of professional experience
Work History
Restaurant Host/ Busser
Las Fuentes Mexican Restaurant
07.2023 - Current
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Maintained an organized reservation system for efficient guest accommodation and minimized wait times.
- Assisted in increasing table turnover rate by promptly clearing and resetting tables after guest departure.
- Communicated effectively with servers and kitchen staff to ensure seamless dining experiences for guests.
- Provided exceptional customer service, addressing and resolving any issues or concerns promptly.
- Collaborated with management to develop strategies for optimizing restaurant operations during peak hours.
- Ensured a welcoming atmosphere by maintaining a clean, well-organized, and inviting reception area.
- Contributed to increased daily sales by upselling promotions, menu items, and special events to guests while waiting for their tables.
- Managed the flow of restaurant traffic, strategically assigning tables based on server availability and guest preferences for optimal efficiency.
- Supported team morale by fostering positive relationships with coworkers through reliable communication and teamwork efforts.
Cashier/Customer Service Representative
Gregg's Pizza
06.2022 - 10.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
PetSmart Store Associate
PetSmart
03.2021 - 05.2021
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
Education
High School Diploma -
Clarkston High School
Clarkston, MI05.2022
Skills
- Promotional knowledge
- Menu knowledge
- Memory retention
- Efficient coordination
- Problem-solving abilities
- Salesmanship
- Telephone etiquette
- Task prioritization
- Seating arrangements
- Guest relations
Timeline
Restaurant Host/ Busser
Las Fuentes Mexican Restaurant
07.2023 - Current
Cashier/Customer Service Representative
Gregg's Pizza
06.2022 - 10.2022
PetSmart Store Associate
PetSmart
03.2021 - 05.2021
High School Diploma -
Clarkston High School
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