Blake George
Gaithersburg,MD
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
13
13
years of professional experience
Work History
LINE COOK/ TRAINER
CHICK FIL-A
04.2018 - Current
- Cook and prepare food
- Make sure all guest have a quality experience and food is cooked to order
- Provide excellent customer service
- Make sure all food is kept clean and the correct temperature for cooking.
Cook Shift Leader
Cooper's Hawk Winery and Restaurant
12.2020 - 08.2024
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Trained and mentored new cooks, resulting in increased productivity and improved teamwork within the kitchen staff.
- Collaborated with front-of-house staff to ensure seamless communication between kitchen and dining room teams for optimal guest satisfaction.
- Handled high-pressure situations calmly and professionally, maintaining focus on completing tasks efficiently without compromising quality.
- Contributed to positive workplace culture by fostering open communication among team members and addressing issues proactively before they escalated.
DEPT OF ENERGY
ULTIMATE STAFFING
10.2017 - 03.2019
- Performed cleaning techniques and maintained clean, neat and organized workarea to enforce conference rooms were ready for use.
- Contributed to the development and implementation of call center initiatives aimed at improving client and member experiences via email and phone calls to ensure reservations and board rooms were confirmed and correct.
- Provided safe navigation in restricted areas to clients and provided keys to limited direct members.
- Utilized project management skills to meet event deadlines and complete requirements.
- Improved customer satisfaction rates by consistently delivering professional consultations and timely follow-up support.
OPERATIONS TEAM
LIFETIME FITNESS
02.2017 - 10.2017
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Contributed to a positive gym atmosphere by ensuring a tidy and well-organized workout space for patrons.
- Contributed to customer retention through consistently providing a welcoming, clean, and well-maintained facility for members to enjoy.
- Enhanced gym cleanliness by thoroughly vacuuming, mopping, and sanitizing all workout areas.
- Upheld company standards for hygiene practices while adhering to local health department regulations regarding sanitation protocols within a fitness center setting.
LIBRARY CLERK
LIBRARY SYSTEM SERVICES-LIBRARY OF CONGRESS
02.2016 - 02.2017
- Maintained, organized and reviewed bibliographic records ensuring that the LC control number, call number, Author/title, publishing and page numbers were accurate.
- Input and update information on Voyager ILS by searching online and card catalog.
- Used a color-coded flagging system to flag problem materials for further review.
- Perform routine conservation treatments on books by stabilizing, adding barcodes and relabeling when needed.
CUSTOMER SERVVICE REP
STATE FARM
01.2015 - 08.2015
- Initial point of contact for computer users who have problems or a need of help over the telephone
- Maintained the productivity of computer users and improved employee and customer satisfaction
- Installed, modified, and repaired computer hardware and software.
CALL CENTER REPRESENTATIVE
MYERS GROUP
02.2014 - 10.2014
- Provided the Initial point of contact for computer users and callers that had problems or needed help
- Improved customer care and strengthened sales skills by calling on a customer database of over 48,000 records
- Provided excellent customer service skills to each customer who was placed on the call list and helped to provide a greater understanding of our customers and their health care benefits and concerns.
SUPERVISOR
DUNKIN DONUTS
03.2012 - 01.2014
- Maintained and consistently demonstrated a general knowledge of company guidelines, processes, practices and procedures
- Provided assistance to management with creating reports and other business analytics
- Provided assistance to customers with vendor related affairs
- Provided technical support to vendors using company's systems and online tools.
Education
Excercise Science -
University Of Maryland Eastern Shore
PRINCESS ANNE, MD01.2013
Skills
- Management
- Money handling abilities
- Call Center Operations
- Team Development
- Communication
- Leadership
- Microsoft Office (Excel, Word, PowerPoint)
- Food Preparation
Volunteer Experience
- Salvation Army
- Manna
- Covenant House Of David
References
Available Upon Request
Timeline
Cook Shift Leader
Cooper's Hawk Winery and Restaurant
12.2020 - 08.2024
LINE COOK/ TRAINER
CHICK FIL-A
04.2018 - Current
DEPT OF ENERGY
ULTIMATE STAFFING
10.2017 - 03.2019
OPERATIONS TEAM
LIFETIME FITNESS
02.2017 - 10.2017
LIBRARY CLERK
LIBRARY SYSTEM SERVICES-LIBRARY OF CONGRESS
02.2016 - 02.2017
CUSTOMER SERVVICE REP
STATE FARM
01.2015 - 08.2015
CALL CENTER REPRESENTATIVE
MYERS GROUP
02.2014 - 10.2014
SUPERVISOR
DUNKIN DONUTS
03.2012 - 01.2014
Excercise Science -
University Of Maryland Eastern Shore
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