Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Blake Hensley

Powell,TN

Summary

Service Manager with extensive experience in service operations and customer relationship management. Proven ability in conflict resolution and performance monitoring, leading to enhanced team efficiency and increased customer satisfaction. Expertise in project management and cost reduction strategies while maintaining high standards of quality assurance in service delivery.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Service Manager

Sanders Plumbing
Knoxville, TN
03.2013 - 08.2025
  • Coordinated daily operations and scheduling for plumbing service teams.
  • In charge of operating all heavy machinery for underground work, such as a backhoe and high-pressure jetter.
  • Facilitated effective communication between technicians and clients regarding service updates.
  • Conducted training sessions on company procedures and safety protocols for new staff.
  • Resolved customer complaints promptly to enhance satisfaction.
  • Managed customer service efforts to address inquiries and concerns efficiently.

Plumbing Service Technician

Mr.Rooter
Knoxville, TN
07.2007 - 03.2013
  • Diagnosed commercial plumbing issues using advanced troubleshooting techniques and equipment.
  • Traveled across US to service Walmart facilities under contract.
  • Executed repairs on plumbing systems throughout Walmart locations.

Plumbing Apprentice

Pipe Doctor
Andersonville, Tennessee
04.2006 - 07.2007
  • Acquired residential plumbing techniques through hands-on training and mentorship.
  • Installed and repaired plumbing fixtures, including sinks, toilets, showers, and bathtubs.

Roofer

Clayton Homes
Maynardville, Tennessee
05.2004 - 04.2006
  • Installed roofing systems utilizing shingles, tiles, and metal materials.
  • Operated power tools for precise cutting and shaping of roofing components.
  • Climbed ladders and scaffolding to conduct inspections, repairs, and installations.
  • Measured and cut materials according to specifications.

Education

High School Diploma -

Union County High School
Maynardville, TN
05-2004

Skills

  • Service operations and management
  • Customer relationship management
  • Scheduling efficiency
  • Conflict resolution
  • Performance monitoring
  • Quality assurance
  • Data management
  • Service order flow
  • Cost reduction strategies
  • Project management

Certification

  • TN licensed Plumber
  • Navien tankless water heater certified
  • Rinnai tankless water heater certified
  • Certified in installing water purification devices

Timeline

Service Manager

Sanders Plumbing
03.2013 - 08.2025

Plumbing Service Technician

Mr.Rooter
07.2007 - 03.2013

Plumbing Apprentice

Pipe Doctor
04.2006 - 07.2007

Roofer

Clayton Homes
05.2004 - 04.2006

High School Diploma -

Union County High School

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