Blake Hetherington
Glastonbury,CT
Summary
Experienced team lead with strengths in organization and interpersonal communication. Motivated and hardworking professional eager to expand skills while facilitating company growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Vehicle Acquisition Manager
Hartford Toyota Superstore
11.2023 - Current
- Identify possible vehicle acquisitions through the service lane, wholesale market, KBB, Edmunds, and customer walk ins.
- Contact customers via leads, cold calls, text, and email.
- Conduct thorough inspections of vehicles to appraise and purchase for the store.
- Negotiate both in person and over the phone to acquire used vehicles.
- Manage used car inventory by working alongside the General Manager to provide a wide variety of used vehicles for purchase.
Vehicle Condition Inspector
ACV Auctions
05.2023 - 11.2023
- Conduct in-depth inspections of vehicles to identify damage, missing parts and mechanical issues.
- When damage is found, inform the dealers to create transparency before the auction is launched.
- Form relationships with local dealers to maximize vehicle sales in the territory.
- Work alongside a team of vehicle condition inspectors to ensure all potential wholesale vehicles are inspected for sale.
- Perform dealership audits for ACV financial by traveling to participating dealers and ensuring the location and status of vehicles.
Market Operations Team Lead
CARVANA
04.2023 - 05.2023
- Acting manager responsible for the entirety of operations for the Hartford, CT hub.
- Created the daily vehicle delivery schedule, performed fleet maintenance, assigned logistics back hauls, and focused on team production.
- Managed a team of 5 Delivery Advocates, 1 sell to Carvana Agent, and 3 Lot Attendants.
- Performed daily vehicle inspections to ensure vehicles are prepared for final delivery.
- Tracked vehicle maintenance and emissions status with 3rd party vendors.
- Assigned team tasks including detailing duties, emissions running, invoice collection, and registration packet printing and prepping.
- Delivered a high level of customer service to all customers and handled any escalations as the manager on duty.
Wholesale Operations Team Lead
CARVANA
07.2022 - 03.2023
- Lead a team of Wholesale Advocates and Lot Attendants to successfully complete up to 15 vehicle purchases per day.
- Trained new employees to be effective in customer service, vehicle inspections, and lot maintenance.
- Tracked and maintained an Inventory of up to 400 vehicles while simultaneously preparing the vehicles for auction.
- Scheduled daily tasks, assigned events, and handled managerial duties for the Framingham, Massachusetts hub.
- Consistently tracked reporting using internal wholesale inventory management systems.
Vehicle Condition Associate
CARVANA
08.2021 - 07.2022
- Responsible for up to 25 wholesale vehicle inspections per day.
- Inspections included photographing, video taking, full inspection analysis, and providing any pertinent information about a vehicle leading to its appraisal.
- Coordinated with team members to complete inspections of inbound vehicles that arrived daily in a timely manner.
- Communicated with the Wholesale Manager to help in creating plans and strategies to better utilize our workspace.
- When necessary, helped with releasing vehicles to transporters, parking vehicles, and locating vehicles on the wholesale lot.
Outside Customer Advocate
CARVANA
08.2020 - 08.2021
- Finalized vehicle sales by delivering vehicles on a single car hauler to the customer.
- Responsible for walking a customer through vehicle registration paperwork and answering any questions that may arise.
- Obtained knowledge of vehicle sales in Connecticut, New York, Massachusetts, and Rhode Island.
- Completed full vehicle intakes for each delivery by inspecting every vehicle from bumper to bumper.
- Worked along side a team of customer advocates to complete up to 40 vehicle deliveries daily while also completing inventory, vehicle inspections, and registration paperwork.
Strategic Accounts - Client Service Associate
TransPerfect
11.2019 - 08.2020
- Worked directly with both international and domestic pharmaceutical companies to quote and manage document translations.
- Properly quoted large document translations for legal, medical, and patient facing clients.
- Responsible for heavy client communication via phone and email.
- Became the liaison between linguists, project managers, and clients.
- Worked together with project managers to see a translation project through from beginning to end.
International Sales Coordinator
Sportika Export
11.2017 - 11.2019
- Managed logistics and customer service for over 70 clients expanding 30 countries.
- Responsible for order entry, purchasing, document requesting, and day to day resolutions of client issues.
- Coordinated with international freight forwarding companies to successfully ship orders.
- As the main point of contact for clients, it was my responsibility to coordinate International Logistics in order to complete a sale.
Education
Bachelor of Arts - Communications
University of Connecticut
Storrs, CT12.2014
Skills
- Customer Service
- Time Management
- Interpersonal Communication
- Leadership
- Detail Oriented
- De-escalation techniques
- Conflict Resolution
- Adaptability
Certification
- Carvana Drivers Seat Leadership Program - 2022
- Carvana First Gear Leadership Program - 2023
- State of Connecticut Notary Public valid until 2025
Timeline
Vehicle Acquisition Manager
Hartford Toyota Superstore
11.2023 - Current
Vehicle Condition Inspector
ACV Auctions
05.2023 - 11.2023
Market Operations Team Lead
CARVANA
04.2023 - 05.2023
Wholesale Operations Team Lead
CARVANA
07.2022 - 03.2023
Vehicle Condition Associate
CARVANA
08.2021 - 07.2022
Outside Customer Advocate
CARVANA
08.2020 - 08.2021
Strategic Accounts - Client Service Associate
TransPerfect
11.2019 - 08.2020
International Sales Coordinator
Sportika Export
11.2017 - 11.2019
Bachelor of Arts - Communications
University of Connecticut
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