Blake Howard
Oak Park,MI
Summary
Customer service and technology professional with a strong focus on enhancing skills and developing leadership abilities. Experienced in management and leadership roles, seeking opportunities to deliver exceptional customer service while leveraging technology.
Overview
9
9
years of professional experience
Work History
Account Manager
Brandhrt Evolution
Ypsilanti, MI
11.2020 - 12.2022
- Directed the organization and coordination of client profiles and task assignments.
- Managed important client interactions
- Ensuring efficient project management at various client locations and events.
- Maintained accurate records of client schedules and important dates
- Implemented effective approaches for managing client renewals and meeting time-sensitive goals.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
- Conducted market research to identify potential customers.
- Identified customer needs by asking questions and advising on best solutions.
Event Planner/Coordinator
Blake Anthony'S Event Planning & Coordinating
Oak Park, MI
02.2016 - 01.2022
- Tailored events based on client preferences and budgets, consistently surpassing expectations for exceptional experiences.
- Worked closely with vendors to ensure clients' needs were met and provided round-the-clock availability as required.
- Assisted Clients in navigating event details while serving as a dedicated coordinator for the entire planning process and event.
- Assisted in the preparation of budgets and monitored expenses throughout the duration of an event.
- Organized catering services by selecting menu items, negotiating prices, ordering food and beverages, setting up buffet areas.
- Reviewed invoices from vendors promptly upon receipt and processed payments accordingly.
- Created floor plans, seating arrangements, and other visuals as needed for each event.
- Scheduled and attended pre-event meetings with clients to discuss event details and objectives.
- Handled client questions and concerns via different communication channels to deliver exceptional customer service.
- Led site walk-through and meetings prior with staff to discuss checklists and delegate assignments.
Salon Assistant Manager
HOT HAIR Salon
Southfield, MI
01.2014 - 01.2018
- Prepared hair by cleansing and conditioning it to be ready for stylists.
- Responsibly ensured cleanliness and organization in salon's wet and dry areas. Regularly monitored and managed inventory supplies.
- Managed booking and financial transactions for clients
- Assisted in scheduling appointments, answered phones, and managed bookkeeping duties.
- Provided exceptional customer service to enhance client satisfaction
- Prepared profit and loss statements, ensuring accurate financial reporting
- Participated in worker interview process.
YOUTH LIBRARY AIDE
CHARTER TOWNSHIP OF ROYAL OAK LIBRARY
06.2014 - 01.2016
- Contributed to the upkeep of the library by assisting staff with tasks such as filing papers, shelving books, conducting routine cleaning, and performing inventory checks.
- Aided users with various computer and technology needs
- Managed the organization and upkeep of displays and bulletin boards
- Developed effective marketing collateral including flyers, calendars, and sign-in sheets.
- Supervised a group of facilitators in organizing and conducting diverse activities for the summer program, which included a reading program along with movie screenings, arts & crafts sessions, and interactive games.
- Assisted in coordinating and executing seasonal activities and distribution for Christmas and Pumpkin Carving events.
- Handled incoming phone calls effectively by addressing caller's needs.
Administrative Youth Coordinator
WE THE PEOPLE OF DETROIT (WPD)
01.2019
- Organized the logistics of meeting spaces, venues, and social outings while ensuring smooth scheduling.
- Created effective team building strategies in consultation with youth co-coordinators.
- Developed materials such as electronic flyers and internal outreach media to facilitate logistics content for youth gatherings
- Support and lead outreach to youth to maintain and increase participation and attendance (WYP & alumni)
- Managed the coordination and direction of operations, services, team members, and activities with a focus on identifying areas for improvement and implementing changes.
- Coordinated and supervised programs for youth, ensuring a safe environment for participants.
- Facilitated effective communication between staff members, volunteers and parents or guardians of participating youth.
- Maintained and promoted positive and dynamic environment that felt safe for everyone at all times.
Volunteer Administrative Assistant
FRIENDS OF ROYAL OAK TOWNSHIP (FOROT)
01.2013
- Coordinated execution of culture and health and wellness annual quarterly events
- Assisted in community outreach initiatives including distributing flyers, conducting door-to-door visits, and participating in campaigns
- Responsible for effectively setting up, maintaining, and dismantling events.
- Took charge as the lead youth usher responsible for coordinating participant registration, attendee flow, and serving food.
Education
High School Diploma -
North Farmington High School
Farmington Hills, MI05-2017
Some College (No Degree) - Business Management
Wayne County Community College District
Detroit, MISkills
- Customer Service
- Team Training
- Account Management
- Lead Development
- Schedule Management
- Project Management
- Operations
- Strong lead development skills
- Managing budgets
- Proficient in Microsoft Office
References
References available upon request.
Timeline
Account Manager
Brandhrt Evolution
11.2020 - 12.2022
Administrative Youth Coordinator
WE THE PEOPLE OF DETROIT (WPD)
01.2019
Event Planner/Coordinator
Blake Anthony'S Event Planning & Coordinating
02.2016 - 01.2022
YOUTH LIBRARY AIDE
CHARTER TOWNSHIP OF ROYAL OAK LIBRARY
06.2014 - 01.2016
Salon Assistant Manager
HOT HAIR Salon
01.2014 - 01.2018
Volunteer Administrative Assistant
FRIENDS OF ROYAL OAK TOWNSHIP (FOROT)
01.2013
High School Diploma -
North Farmington High School
Some College (No Degree) - Business Management
Wayne County Community College District
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