Results-driven professional with a 19-year track record in the automotive industry, emphasizing customer satisfaction. A proven leader and adept problem-solver committed to optimizing operations to reduce expenses and enhance organizational effectiveness.
Overview
18
18
years of professional experience
Work History
Senior Advanced Quality Manager
Magna Seating
Novi, MI
12.2022 - Current
Oversaw the launch of programs for Ford, General Motors (GM), Stellantis, and BMW in North America, leading a team of advanced quality engineers and specialists in reverse Potential Failure Mode Effect Analysis (PFMEA)
Excel in executing program launches for both new and existing facilities, ensuring all customer-specific requirements and specifications were thoroughly assessed.
Guarantee the prompt execution of the Production Part Approval Process (PPAP), the readiness of plant Quality Operating Systems (QOS), and the development of the quality team
Monitor North American quality Key Performance Indicators (KPIs) related to customer complaints, costs linked to poor quality, a repository of best practices, and the analysis of customer complaints across multiple systems.
Manage global master PFMEA templates for various commodities, including seat complete, structure, foam, and trim, collaborating with the APQP team to ensure plant compliance.
Enhance quality processes to boost efficiency and effectiveness within the organization.
Evaluate products and guide non-conforming items.
Adhere to quality standards and procedures by developing process specifications to reduce errors and enhance customer satisfaction.
Elevate customer satisfaction by strictly following quality standards and fulfilling customer requirements.
Revise quality control standards, methods, and procedures to align with compliance mandates and conducted evaluations to identify and resolve quality issues.
Quality Manager
Magna
Auburn Hills And Detroit, MI
11.2017 - 12.2022
Responsible for overseeing customer satisfaction in the GM and Ford business units
Oversaw on-time PPAP activity with the customer, appearance reviews, Supplier Readiness Valves (SRVs), and run-at-rates
Led presentations to support IATF 16949 compliance standards by building knowledge with supplier quality engineers and technicians
Managed business unit KPIs, driving action plans to sustain or improve overall performance.
Maintained departmental workload to support the success of both business units
Led the plant Business Transfer Approval Board (BTAB) move for the GM and Ford business from Highland Park to Auburn Hills
Led activity with no customer incidents in the calendar year of 2020
Improved quality processes for increased efficiency and effectiveness by identifying and addressing bottlenecks in the production line, implementing new quality control measures, and fostering a culture of continuous improvement by following quality standards and procedures to minimize errors and maximize customer satisfaction
Achieved successful IATF 16949 compliance standards of the new facility in 2021
Successfully improved the source ability rating from level 4 in Q3 of 2021 to on track for movement into a source ability rating of level 5 in Q3 of 2022, showcasing a proactive approach to enhancing operational efficiency.
Assistant Quality Manager
Magna
Highland Park, MI
09.2015 - 11.2017
Responsible for the GM and Ford business units overseeing customer scorecard
Oversee on-time PPAP activity with the customer, appearance reviews, SRV’s and run-at-rates
Led activity within bullet point read across systems, supported IATF 16949 compliance, built knowledge back with supplier quality, quality engineers, and 7 quality technicians
Managed business unit key operating indicators driving action plans to sustain or improve overall performance
Maintained departmental workload to support the success of both business units.
Mentored and encouraged employees to strive for excellence while fostering professional growth.
Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
Provided observations, took measurements, and performed tests at various stages according to quality control plan.
Assistant Quality Engineer
Magna
Novi, MI
06.2013 - 08.2015
Responsible for supplier and customer program launch preparation, non-saleable, saleable and fully approved PPAP submissions
Leads the team in prototype development and initial quality documentation development
Responsible for creation of PFMEA, process flow and control plans
Leads the team in customer appearance reviews, APQP timing charts, execution to meet customer timing and escalates as needed if any red flags exist
Experienced in creation of in depth core documents, standardized work instructions & scrap reporting analysis charts
Leads product development meetings and serves as the key quality contact to the customer base for program launch
Maintains and updates open issue matrices while assigning job tasks to key APQP members to push issues to closure in a timely and quality manner
Experienced and knowledgeable with OEM systems; for a tier 1 automotive manufacturer and assembler of seating systems
Accountable to promote OEM relationships
Successfully launched the Cadillac ELR program in 2013
Led suppliers through development and effectiveness of PPAP
Plans and executes with PM design reviews
Plans and executes quality gate reviews
Plans and executes FEMA and CP reviews
Executes audits and assessments within assigned projects
Assures project maturity level through escalation and closure of open issues in the project phase
Creativity, verbal and written communication skills, analytical and problem solving ability
Experienced with Microsoft office
Lead PFMEA and CP reviews
Responsible for customer PPAP’s and support for supplier PPAP submissions.
Performed quality inspections and drafted reports to detail non-conforming material issues.
Responsible for supplier and customer program launch preparation, non-saleable, saleable and fully approved PPAP submissions
Experienced in creation of in depth core documents, standardized work instructions & scrap reporting analysis charts
Leads design reviews, product development meetings and serves as the key quality contact to the customer base for program launch
Maintains and updates open issue matrices while assigning job tasks to key APQP members to push issues to closure in a timely and quality manner
Experienced and knowledgeable with OEM systems; for a tier 1 automotive manufacturer and assembler of interior components with sales of $290,000,000/year
Accountable to promote OEM relationships
Successfully launched 3 programs in 2012 exceeding over 110,000 VPY total volume
Led suppliers through development and effectiveness of PPAP
Achieved full PPAP approval on 97 finished good door panel part numbers prior to program launch
Managed supply base exceeding 30 companies and PPAP’ed over 300 part numbers covering all 18 elements of PPAP
Automotive interiors door uppers, door systems, load floors, overhead consoles and headliners
Plans and executes with PM design reviews
Plans and executes of quality gate reviews
Plans and executes FEMA and CP reviews
Executes audits and assessments within assigned projects
Assures project maturity level through escalation and closure of open issues in the project phase
Creativity, verbal and written communication skills, analytical and problem solving ability
Experienced with Microsoft office
Quality Engineer/Assistant Business Unit Manager
Magna Interiors
Howell, MI
01.2008 - 06.2022
Responsible for supplier and customer PPAP submissions
Experienced and knowledgeable with OEM systems; for a tier 1 automotive manufacturer and assembler of interior components with sales of $270,000,000/year
Accountable to promote OEM relationships
Led suppliers through development and effectiveness of PPAP
Automotive interiors door uppers, door systems, load floors & overhead consoles
Company turn-around from nearly a $1,000,000 loss per month in 2009 to a 7-figure profit in 2010
Over $14,000,000 turnaround from 2009 to 2010
Scrap improvements greater than 50% improvement when compared to 2009
Reduction of customer dissatisfactions greater than 60% when compared to 2009
Successful launches in 2008 of LC Challenger interior door uppers
Control Plan, FEMA and flow development
Repeat and Reproducibility studies
Root cause analysis and corrective action development and implementation
APQP for Lambda MCE business
Maintain program open issues log
Warranty
Capability Studies
Standardized work instruction development and implementation
Experience with SPC and GD&T
Documentation updates – Quality documents, program timing and deliverables
Program build events and status
Updated production board documentation (Quality Pyramid, Action Plans, etc.)
Performed quality inspections and drafted reports to detail non-conforming material issues.
Contributed to root cause analysis to determine core reason for failures and errors
Contributed to root cause analysis to determine core reason for failures and errors.
Quality Coordinator
Magna
Howell, MI
06.2006 - 01.2008
Responsible for supply base, internal and external quality and part gauging
Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
Implemented the concept of standardized work by creating work instructions that followed a fast and effective inspection strategy for 6 programs within the facility
Capability Studies
Standardized work instruction development and implementation
Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
Experience with Statistical Process Control (SPC)
Layered Process Audits
Incoming Inspection Audits
Mistake proof testing
Immediate and long term corrective action implementation
Supplier Quality
Documentation updates – Quality documents
Updated production board documentation (Quality Pyramid, Action Plans, etc.)
Quality Engineer/Assistant Business Unit Manager
Magna Interiors
Howell, MI
06.2008 - 06.2022
Responsible for supplier and customer PPAP submissions
Experienced and knowledgeable with OEM systems; for a tier 1 automotive manufacturer and assembler of interior components with sales of $270,000,000/year
Accountable to promote OEM relationships
Led suppliers through development and effectiveness of PPAP
Automotive interiors door uppers, door systems, load floors & overhead consoles
Company turn-around from nearly a $1,000,000 loss per month in 2009 to a 7-figure profit in 2010
Over $14,000,000 turnaround from 2009 to 2010
Scrap improvements greater than 50% improvement when compared to 2009
Reduction of customer dissatisfactions greater than 60% when compared to 2009
Successful launches in 2008 of LC Challenger interior door uppers
Control Plan, FEMA and flow development
Repeat and Reproducibility studies
Root cause analysis and corrective action development and implementation
APQP for Lambda MCE business
Maintain program open issues log
Warranty
Capability Studies
Standardized work instruction development and implementation
Experience with SPC and GD&T
Documentation updates – Quality documents, program timing and deliverables
Program build events and status
Updated production board documentation (Quality Pyramid, Action Plans, etc.)
Performed quality inspections and drafted reports to detail non-conforming material issues.
Contributed to root cause analysis to determine core reason for failures and errors
Contributed to root cause analysis to determine core reason for failures and errors.