Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
References
References
Generic

Blake Kelly

Hansford,WV

Summary

I provide excellent service to others with proven return. Fully capable of self motivation, as well as exceptional leadership. I am eager to continue my growth in life and provide service to others. I excel at customer service, both in sales and assistance. I have 10+ years of leadership experience and 20+ years of customer service experience.

Overview

27
27
years of professional experience

Work History

Logistics Specialist

Wm Martin
Hansford, WV
10.2022 - Current
  • Organized and maintained order documentation.
  • Organized and managed the inventory of all incoming and outgoing shipments.
  • Scheduled material deliveries, equipment repair and shipment transportation.
  • Resolved any discrepancies related to product quality or quantity issues upon delivery.
  • Coordinated import and export operations, adhering to tight schedules and deadlines.
  • Communicated regularly with customers regarding their orders status.
  • Kept deliveries on track and provided timely status updates.
  • Communicated with customers and management to report delays, emergencies, weather challenges and carrier schedule changes.
  • Developed and maintained relationships with vendors to ensure timely delivery of materials.
  • Dispatched local and long-distance carriers daily.

  • Evaluated pricing proposals and negotiated optimal rates, schedules and terms.
  • Managed paperwork and necessary information required for client shipments.

General Manager

Stripes Pub & Grill
Navarre, FL
08.2012 - 08.2022
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Supervised employees through planning, assignments, and direction.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Tracked monthly sales to generate reports for business development planning.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Guided management and supervisory staff to promote smooth operations.
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Processed payroll and payroll taxes in QuickBooks.

Telemarketing Sales Representative

Adcomm: Navarre Call Center
Navarre, FL
08.2009 - 07.2012
  • Conducted outbound calls to potential customers in order to generate sales leads.
  • Followed up on inquiries from potential customers in a timely manner.
  • Received incoming calls from customers inquiring about products or services.
  • Handled inbound telephone calls from interested customers.
  • Educated potential customers on features, benefits, advantages and disadvantages of products being offered.
  • Contributed to team efforts by successfully accomplishing and exceeding daily sales goals.
  • Adhered to all applicable telemarketing regulations while making outbound calls.
  • Collaborated with team members to develop strategies for increasing sales performance.
  • Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
  • Listened attentively to customer needs in order to provide appropriate solutions.
  • Resolved customer complaints in a professional manner while following company procedures.
  • Helped team meet rolling sales goals by maintaining proficiency in company systems, scripts, and procedures.
  • Worked well with automatic computer dialing and proprietary software to manage daily call loads.

Bartender

A Hunt Club
Fort Collins, CO
08.1997 - 07.2007
  • Performed opening and closing duties including restocking supplies.
  • Greeted customers and provided excellent customer service.
  • Developed good working relationships with fellow employees through effective communication.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Resolved customer complaints in a professional manner.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Stocked ice bins and coolers as needed throughout shift.
  • Assisted in setting up the bar for service shift.
  • Collected and organized daily till totals and tips.

Education

Associate of Arts - General Studies

Front Range Community College
Fort Collins, CO
05-2008

Skills

  • Overseeing Deliveries
  • Increasing Efficiency and Productivity
  • Warehousing and Delivery
  • Coordinating Transportation
  • Operating Forklifts
  • Safety Practices
  • Database Management
  • Resolving Problems
  • Customer Service
  • MS Office
  • Data Entry
  • Supervision and Leadership
  • Organizational Skills
  • Cold Calling
  • Upselling and Cross Selling
  • Mathematics Proficiency
  • Inbound Call Management
  • Timesheet Processing
  • Scheduling Expertise
  • Business Management

Affiliations

  • I have coached youth football for over ten years as well as youth baseball.
  • I have worked in charity fundraisers and assistance for the homeless.

Accomplishments

  • Took business from $350k annual revenue to $4 million in a 10 year span while maintaining a payroll of less than 20%.
  • Top salesman for 3 straight years at telemarketing firm.
  • Started as dishwasher, up to General Manager in 6 months.

Timeline

Logistics Specialist

Wm Martin
10.2022 - Current

General Manager

Stripes Pub & Grill
08.2012 - 08.2022

Telemarketing Sales Representative

Adcomm: Navarre Call Center
08.2009 - 07.2012

Bartender

A Hunt Club
08.1997 - 07.2007

Associate of Arts - General Studies

Front Range Community College

References

References available upon request.

References

References available upon request.

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