Blake Kirkpatrick
Mesa,AZ
Summary
Motivated and detail oriented professional seeking to leverage strong communication and customer service skills to transition into a property management company . Eager to apply my knowledge of the real estate market and my coordinator and customer service experiences to ensure exceptional relations ships with landlords and prospecting and existing renter relationships.
Overview
18
18
years of professional experience
Work History
Realtor
Limitless Real Estate
12.2022 - Current
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings
- Compared recently sold area properties to determine competitive market prices.
- Coordinated appointments to show tenants and buyers prospective homes.
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
- Advised and informed prospective clients on current market activities and conditions.
- Assisted in property marketing
- Gained exposure to the current housing market trends
Operations Logistics Coordinator
Banner Health
05.2021 - Current
- I coordinate with internal personnel and external agencies to address continual demand for patient placement
- I maintain lists to anticipate needs and projected resources
- I enter, maintain and archive data in computer files for departments as required using multiple software platforms
- Identify, resolve and communicate real and potential problems and information to appropriate nursing leadership
- Prioritize safe utilization of resources
- Efficiently balance requests with available resources under tight deadlines and conflicting priorities.
Patient Financial Services Quality Analyst
Banner Health
08.2019 - 05.2021
- I analyze accounts to ensure consistent reimbursement for services rendered with contracts and issue refund checks to insurances and/or patients as needed
- I provide recommendation to payors in regard to contract changes including phrasing, process, and missing documentation
- I identify system processing issues and provide correction recommendations to other departments
- I build strong working relationships with other departments, hospital departments and external customers to ensure timely resolutions to their issues regarding patient accounts
- I identify and analyzes trends in overpayment/underpayment issues, reimbursements, and communicates with internal and external customers as appropriate to educate and correct issues
- I provide statistical data and prepare issues list(s) to accurately communicate with payers
- I attend Payer meetings on a monthly basis to provide them with the most up to date issues
- I provide training to new staff
- I provide feedback to improve processes
Patient Financial Services Senior Representative
Banner Health
08.2017 - 08.2019
- Provides assistance and excellent customer service to patients, patient families, providers, and other internal and external customers
- I was responsible for helping train, coach and assist my team with their daily tasks
- I was also responsible for auditing their work on a monthly basis to ensure they were achieving at least a 95% accuracy on all of their accounts
- I process payments, adjustments, claims, correspondence, refunds, denials, financial/charity applications, and/or payment plans in an accurate and timely manner, meeting goals in work quality and productivity
- Coordinates with other staff members and physician office staff as necessary ensure correct processing
- I research balances and pursue account balances and payments, and/or denials, working with payer remits, facility contracts, payer customer service, provider representatives, spreadsheets and the company’s collection/self-pay policies to ensure maximum reimbursement
- Find resolutions for payments, denials and/or accounts to determine short/over payments, contract discrepancies, incorrect financial classes, and internal/external errors
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Responded to customer inquiries and provided detailed account information.
Patient Financial Services Representative
Banner Health
09.2012 - 08.2017
- Admit and register patients in the ER
- Verify patient’s benefits through their insurance and verify amounts owed at time of service
- Explain to the patients their benefits so they understand what and why they are being charged
- Collect Copay/coinsurance/deductible amounts
- Meet daily, monthly and yearly collections goals
- Researched billing errors and discrepancies to initiate corrective action.
- Responded to customer inquiries and provided detailed account information.
Customer Service Maintenance Dispatcher
Wells Fargo Bank
08.2005 - 09.2012
- Inbound/Outbound call center environment
- Answered incoming calls and initiated work orders with customer requests, questions, and complaints
- Managing multiple phone lines and prioritized issues as they came in
- Made outbound calls to the appropriate vendors and property managers to facilitate repairs
- Set up and managed projects in word and excel
- Back-up Signage Liaison- responsible for assisting with maintaining and ordering new signage for all Wells Fargo retail banks across the country and ensuring that all the lighting meets city and state codes
Education
Realtor
Arizona School of Real Estate
Scottsdale, AZ10.2022
Associate of Applied Science -
Central Arizona College
Coolidge, AZ05.2010
Skills
- Excellent Customer service and Communication skills
- Real estate marketing knowledge
- Detail- Oriented and organized
- Excellent problem solving and interpersonal skills
- Excellent time management and multitasking
- Highly motivated and eager to learn
- Can establish great Client Relations
Timeline
Realtor
Limitless Real Estate
12.2022 - Current
Operations Logistics Coordinator
Banner Health
05.2021 - Current
Patient Financial Services Quality Analyst
Banner Health
08.2019 - 05.2021
Patient Financial Services Senior Representative
Banner Health
08.2017 - 08.2019
Patient Financial Services Representative
Banner Health
09.2012 - 08.2017
Customer Service Maintenance Dispatcher
Wells Fargo Bank
08.2005 - 09.2012
Realtor
Arizona School of Real Estate
Associate of Applied Science -
Central Arizona College
Similar Profiles
Ahmed RadwanAhmed Radwan
Sales Manager at El Delta Real EstateSales Manager at El Delta Real Estate
Daniela DeGraziaDaniela DeGrazia
Real Estate Agent at Douglas Elliman Real Estate, Luxury Real Estate BrokerageReal Estate Agent at Douglas Elliman Real Estate, Luxury Real Estate Brokerage
Wilf LethbridgeWilf Lethbridge
Licensed Sales Representative and Licensed Auctioneer Assistant at Castran Gilbert Real Estate & Hocking Stuart Real EstateLicensed Sales Representative and Licensed Auctioneer Assistant at Castran Gilbert Real Estate & Hocking Stuart Real Estate
Fatima BarbosaFatima Barbosa
Administrative Assistant at Bill Luke SanTan Buy CenterAdministrative Assistant at Bill Luke SanTan Buy Center
Justin BeyerJustin Beyer
Warehouse Forklift Operator at Halco Lighting TechnologiesWarehouse Forklift Operator at Halco Lighting Technologies