Blake Knowlton
Redmond,WA
Summary
Motivated bartender with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. During my time in the service industry I have excelled in building relationships with countless regulars and customers alike. I am able to stay organized and maintain a clean and efficient work space while under high stress situations. I have eight years of experience in service industry and a strong background in working well with other employees.
Overview
8
8
years of professional experience
Work History
Server/Bartender
Beach House Bar And Grill
Kirkland , WA
2017.08 - Current
- Cultivated warm relationships with regular customers.
- I have 5 years of serving experience with over a year of bartending experience.
- I have been appointed as a shift leader a number of times to handle customer complaints, concerns and managing the restaurant.
- Has a understanding of closing procedures for the bar such as handling the cash till, preparing the bar and restaurant for the next day, ect.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Checked identification for minimum age for sale of alcoholic beverages.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Service Representative
Trufusion
Bellevue , Washington
2020.01 - 2020.04
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Sold memberships over the phone and in person to over 30 people in a 2 month period.
Sandwich Maker
Jimmy Johns Gourmet Subs
Kirkland , Washington
2014.03 - 2017.07
- Assisted customers in choosing menu items by providing food complementing information.
- Greeted guests, promoted specials and took orders.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Organized work areas to foster efficiency and model exceptional kitchen etiquette.
- Delivered orders to locations within the surrounding area via car or on foot.
Education
High School Diploma -
Lake Washington High School
Kirkland, WA07.2018
Skills
- Food and Beverage Service
- Conflict and Complaint Resolution
- Customer Service and Rapport
- Age Verification
- High-Volume Dining
- Cool Under Pressure
- Menu Memorization and Presentation
- Team Player
- Billing and Payment Processing
- Cocktail Knowledge
- Natural Leadership
- Patron Experiences
soccer, hiking, working out
In my free time I love to get outdoors and I have 14 years of sports background and team building.
Timeline
Service Representative
Trufusion
2020.01 - 2020.04
Server/Bartender
Beach House Bar And Grill
2017.08 - Current
Sandwich Maker
Jimmy Johns Gourmet Subs
2014.03 - 2017.07
High School Diploma -
Lake Washington High School
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