Blake Koelber
Austin
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team performance.
Overview
9
9
years of professional experience
Work History
Store Manager
MATTRESS FIRM
02.2023 - Current
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- • Resolved and deescalated customer problems and concerns
- At times, used negotiation tactics to earn customer Business same day
- Have a very strong knowledge of product on and off sales floor
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Increased team performance and cultivated a great place to work
- Multiple 100k Month writer
Sales Development Representative
ASHLEY FURNITURE
08.2022 - 01.2023
- Deliver top notch customer service and offer customers a memorable shopping experience, answering
questions regarding custom living room, dining room, bedroom, and accessories, creating relationships with
clients and earning their trust through ability to demonstrate outstanding product knowledge
- Develop and implement proactive marketing strategies to enhance store performance, providing update to
ordering system for product and delivery
- Maintain strong knowledge of all products, pricing plans, providing efficient, courteous customer service, and
assisting in all aspects of product offerings and services - Generate sales through a low-pressure sales approach, marketing new sales and special events to book of
clients and assisting customers in financing, purchasing, delivery and ultimate satisfaction.
Sales Consultant
EBQUICK
10.2021 - 01.2022
- Driven sales professional with proven success in the retail sector
- Excelled in building client relationships and leveraging operations management for enhanced store performance
- Recognized for outstanding operational excellence and achieving Sales and Service Award in 2023
- Specialist in negotiation and customer service, consistently meeting sales quotas
- Experienced Administrator adept in organizing, coordinating, and executing daily administrative tasks to support multiple departments and personnel
- Possesses strong organizational and problem-solving skills, as well as excellent customer service and communication skills
Senior Sales Consultant
CARMAX
01.2019 - 08.2021
- Facilitated meetings and pipeline for sales by showing value and qualifying opportunities, meeting and exceeding monthly quotas and setting company records for most leads in a day
- Partnered with the demand generation and sales teams to execute inbound and outbound lead generation campaigns, performing outbound prospecting, cold calling, qualification, and fluid collaboration with both marketing and sales
- Conducted discovery with prospective buyers and create next steps including scheduling meetings for Account Executive teams
- Leveraged sales enablement tools to manage engagements with target prospects, developing a deep understanding of our target personas and their needs
- Built and maintained customer relationships, going above and beyond to ensure a lifetime customer, achieving top 25% of sales consultants in the company
- Guided customers through the car sales process including vehicle selection, test drive, personalization, financing, and paperwork
- Collaborated closely with other departments to provide a cohesive customer experience, presenting deal structure to the customer and providing knowledgeable answers to their questions
- Utilized the customer relationship management system to guarantee that all customers are followed up with and fully satisfied with their sales experience
Visual Merchandising Manager
PET SUPERMARKET
09.2016 - 11.2018
- Maximized success by coordinating themes and colors with related merchandise, helping guide team handle high volume work by prioritizing task and delegating workflow
- Analyzed and improved organizational processes, working to improve quality, productivity, and efficiency of sales floor
- Managed in store displays and merchandising of new products, organizing in store events based on trends and develops promotional strategies to help store meet its financial goals
- Created and maintained visually compelling displays that enhance the overall guest experience and maximize sales
Education
No Degree -
A New Beginning School Of Massage
Austin, TX02-2022
Skills
- Retail merchandise quality standards
- Sales coaching
- Store operations
- Operations management
- Sales expertise
Timeline
Store Manager
MATTRESS FIRM
02.2023 - Current
Sales Development Representative
ASHLEY FURNITURE
08.2022 - 01.2023
Sales Consultant
EBQUICK
10.2021 - 01.2022
Senior Sales Consultant
CARMAX
01.2019 - 08.2021
Visual Merchandising Manager
PET SUPERMARKET
09.2016 - 11.2018
No Degree -
A New Beginning School Of Massage
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