Blake Lemoine
Greenwell Springs,LA
Summary
Highly skilled Help Desk Technician experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service.
Overview
17
17
years of professional experience
Work History
Help Desk
Insight Global
01.2023 - Current
- Remote helpdesk associate responsible for providing hardware and software support to internal clients utilizing ticketing systems.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Self-motivated, with a strong sense of personal responsibility.
- Proved successful working within tight deadlines and a fast-paced environment.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Technician
BATTERY WORLD
09.2020 - 10.2022
- Repair of electrical devices.
- Organized work to meet demanding production goals.
- Developed comprehensive documentation for equipment maintenance procedures, increasing efficiency among technicians.
- Served as a reliable point of contact for customers experiencing technical difficulties with their products or systems.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Managed inventory levels of spare parts efficiently, reducing delays due to lack of resources during repair jobs.
- Suggested specialized fixtures, test equipment and procedures for failure analysis.
Technician
UBreakIfix
02.2020 - 09.2020
- Repairing phones, tablets, gaming consoles, computers, televisions
- Organized work to meet demanding production goals.
- Served as a reliable point of contact for customers experiencing technical difficulties with their products or systems.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Managed inventory levels of spare parts efficiently, reducing delays due to lack of resources during repair jobs.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tested systems, noting issues and completing preventive maintenance.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
Technician
CPR Cell Phone Repair
09.2019 - 02.2020
- Repairing cell phones, computers, game systems, tablets.
- Developed comprehensive documentation for equipment maintenance procedures, increasing efficiency among technicians.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Optimized system performance through thorough testing, analysis, and adjustments as needed.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Tested components and systems to evaluate performance and identify concerns.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Completed job reports and logs immediately following service calls.
Mobile Technician
United Smart Tech
06.2017 - 09.2019
- Repair customer cellphone either at their home; office or place of business
Technician
PHONEDOC
09.2016 - 11.2016
- Repaired I phones and help maintain the storefront also help customers with purchases
Assistant Manager
Papa Johns
05.2008 - 03.2016
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Assistant
Department Of Health and hospital
06.2007 - 07.2007
- Responsibilities: help with IT department and basic task
- Skills Used: basic email, ran computer software, basic word processors
Education
HS Diploma -
Redemptorist High School
05.2010
Skills
- Microsoft office Experience troubleshooting computers and other electronics I know how to repair and diagnose iPhone devices
- Computer Literacy
- Microsoft Windows
- Operating Systems
- Technical Support
- Management
- Basic Computer Skills
- Critical Thinker
- Hard Working
- Online Chat Support
- Hardware knowledge
- Technical documents comprehension
- Desktop support
- Hardware upgrades
- Computer Diagnostics
- Organizational Skills
- Incoming Call Management
- Hardware Evaluations
- Software Patches
- Hardware and Software Configuration
- SLA Compliance
- Empathy and patience
- Issue and Resolution Tracking
- Software Evaluation
- Help Desk Software
- User Support
- Hardware Configuration
- Active Listening
- Attention to Detail
- Troubleshooting Network Issues
- Microsoft Windows and Office
- Creative Issue Resolution
- Software diagnosis
- Hardware and Software Repair
- Application installations
- Remote support experience
- Mobile Device Repair
- Incident Management
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Help Desk
Insight Global
01.2023 - Current
Technician
BATTERY WORLD
09.2020 - 10.2022
Technician
UBreakIfix
02.2020 - 09.2020
Technician
CPR Cell Phone Repair
09.2019 - 02.2020
Mobile Technician
United Smart Tech
06.2017 - 09.2019
Technician
PHONEDOC
09.2016 - 11.2016
Assistant Manager
Papa Johns
05.2008 - 03.2016
Assistant
Department Of Health and hospital
06.2007 - 07.2007
HS Diploma -
Redemptorist High School
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