Blake Luna
Denton,TX
Summary
Dynamic and ambitious leader seasoned with over 8 years of experience in business administration, medical claims, and sales and marketing management before joining State Farm. Proven track record of building strong relationships, managing projects from concept to completion, and making critical decisions in challenging situations to advance organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Enterprise Center Specialist III
State Farm
10.2022 - Current
- Assisted in daily operations to ensure efficient center functionality.
- Gained comprehensive knowledge of insurance operations by working across three departments—Acquisitions, Retention, & ECC Billing—demonstrating adaptability, cross-functional collaboration, and a strong understanding of end-to-end workflows.
- Partnered with cross-functional teams and business partners to investigate and resolve complex billing issues, ensuring policyholder satisfaction and minimizing service disruptions.
- Streamlined workflow efficiencies by identifying process gaps and implementing solutions that enhanced collaboration between departments, reduced errors, and supported compliance with regulatory standards.
- Served as a liaison between clients and management, communicating effectively to address concerns or resolve issues quickly.
Sales & Marketing Manager
Pace Interests
09.2017 - 10.2022
- DFW Wellness Coordinator & Key Holder, overseeing operational support and clinical responsibilities for 30+ clinic locations; promoted to Clinic Lead within 90 days to supervise daily operations, manage staff schedules, and optimize patient flow to reduce attrition and drive revenue growth.
- Developed and implemented targeted marketing campaigns to enhance brand awareness and drive sales growth.
- Drove clinic expansion from a single-physician operation generating $40,000 in monthly revenue to a three-physician practice exceeding $100,000 in monthly revenue through strategic marketing, operational improvements, and patient growth initiatives.
- Managed social media platforms, increasing engagement through strategic content creation and audience interaction.
- Promoted to Sales & Marketing Manager, spearheading local outreach and cross-partnerships (e.g., Chambers of Commerce), assisting the director with performance metrics, and developing revenue-generating strategies that drove the launch and growth of new and existing clinic locations across Texas and Colorado.
Patient Care Coordinator
Gateway Diagnostic Imaging
06.2020 - 05.2021
- Assisted physicians in ICD-10 coding for diagnostic imaging (RX) orders across multiple modalities, ensuring quality, safety, accuracy, and compliance of the medical records and billing process.
- Developed patient education materials to promote understanding of diagnostic procedures and benefits.
- Handled peer-to-peer (P2P) for denial reviews for insurance approval, reducing claim denials and improving clinic scan metrics over 20%
- Improved data integrity by analyzing patient imaging records, uploading documentation into EMR systems, and performing quality assurance checks to identify and resolve discrepancies with 100% accuracy.
- Obtained timely pre-authorizations for radiology services and explained complex Explanation of Benefits (EOBs) to patients, ensuring clarity on coverage, out-of-pocket costs, and payment responsibilities.
Underwriting Assistant SBA
Gulf Coast & Co
12.2018 - 06.2019
- Assisted in evaluating risk factors by conducting thorough research on applicant profiles.
- Enhanced underwriting decision-making by collaborating with risk teams, analyzing financial data and collateral information to assess borrower creditworthiness.
- Improved pipeline efficiency by managing and tracking loan documentation, including financial statements, credit reports, and tax returns, ensuring timely movement from application to approval.
- Streamlined data entry processes through underwriting software, improving workflow efficiency and leveraging tools such as Microsoft Excel, Word, and PowerPoint.
- Strengthened compliance and reduced loan processing errors by conducting quality control reviews of loan documents in line with small business lending policies.
Education
Bachelor of Science - Business Management
Colorado State University
Online04-2026
Associate of Science - General Studies
Collin College
Plano, TX12-2023
Phi Theta Kappa Honor Society International
Skills
- Acquisition
- Customer Service
- Cross-functional coordination
- Data Interpretation
- End-to-end Processing
- Interpersonal skills
- Management
- Medical Insurance
- Microsoft Suite
- Problem-Solving
- Sales & Marketing
- Story Telling
Certification
- Effortless Experience Capabilities Builder Certified (EECB), 2022
- P&C License, 2022 - 2024
- Microsoft Career Essentials in Administrative Assistance Certificate, 2025
- Microsoft Security Essentials Professional Certificate, 2025
- Microsoft Copilot for Productivity Certificate, 2025
- Microsoft AI for Managers Certificate, 2025
Languages
Spanish
Professional Working
Timeline
Enterprise Center Specialist III
State Farm
10.2022 - Current
Patient Care Coordinator
Gateway Diagnostic Imaging
06.2020 - 05.2021
Underwriting Assistant SBA
Gulf Coast & Co
12.2018 - 06.2019
Sales & Marketing Manager
Pace Interests
09.2017 - 10.2022
Bachelor of Science - Business Management
Colorado State University
Associate of Science - General Studies
Collin College
Phi Theta Kappa Honor Society International