Blake Lyman
Port St. Lucie
Summary
Dynamic professional with over 12 years of extensive hands-on experience in commercial roofing across diverse sectors, including hospitals, high-rise buildings, industrial facilities, and cold storage etc. Expertise in navigating complex challenges is complemented by exceptional problem-solving skills, communication skills and a proactive approach to new tasks, ensuring efficient and effective project outcomes. Recognized for adaptability, creativity, and a results-oriented mindset that consistently drives success. Committed to delivering meaningful contributions that align with organizational goals while fostering growth and innovation within the team.
Overview
14
14
years of professional experience
Work History
Commercial Account Executive
All Area Roofing & Construction
04.2025 - Current
- Developed and maintained strong relationships with commercial clients to drive sales growth.
- Conducted thorough market analysis to identify new business opportunities and trends.
- Collaborated with project managers to ensure timely completion of roofing projects within budget.
- Delivered presentations to stakeholders, effectively communicating product benefits and solutions.
- Negotiated contracts and pricing agreements, achieving competitive advantages in the marketplace.
- Utilized CRM software to track sales activities, manage leads, and optimize customer interactions.
- Responsible for $4M - $8M in Annual Sales.
- Provided exceptional customer service by addressing client inquiries and resolving issues promptly.
- Provided ongoing support to clients, addressing concerns promptly and maintaining strong relationships built on trust.
- Conducted comprehensive post-sale follow-ups with clients to gauge satisfaction levels, gather feedback for ongoing improvement, and ensure positive long-term relationships built on trust and reliability.
- Conducted thorough risk assessments before finalizing deals, mitigating potential financial loss for the company.
- Increased client satisfaction by providing tailored solutions to meet their commercial needs.
- Negotiated contracts skillfully, securing favorable terms for both the company and clients.
- Used solution approach to selling and creating value for customers.
- Attended industry events and conferences to build connections with prospective customers and stay informed on market trends.
- Leveraged CRM tools effectively for enhanced client communication and organization of sales pipeline data.
- Delivered comprehensive product presentations to potential clients, resulting in increased lead conversion rates.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Senior Account Specialist
Global Roofing Group
12.2022 - 04.2025
- Assisted in managing client accounts by providing timely support and addressing inquiries.
- Coordinated communication between clients and internal teams to streamline account processes.
- Developed proficiency in CRM software to track customer interactions and account updates.
- Maintained detailed records of client transactions to ensure accuracy and compliance.
- Contributed to team efforts by participating in training sessions on product knowledge and services.
- Collaborated with cross-functional teams to facilitate seamless service delivery for clients.
- Negotiated favorable contract terms, securing long-term client commitment and loyalty.
- Responsible for $6-$12M In annual sales specializing in Large scale commercial retrofits/tear off nation wide & code compliant good, better, best scenarios for ownership.
- Managed high-value accounts with exceptional attention to detail, ensuring all deliverables met or exceeded expectations.
- Established trust-based partnerships with clients by consistently demonstrating expertise in their industries and understanding their unique needs.
- Identified potential risks within accounts, implementing preemptive measures to mitigate negative impacts on business operations.
- Enhanced customer retention by addressing concerns promptly and providing proactive support.
- Resolved escalated issues quickly, maintaining positive client relationships while safeguarding company interests.
- Developed customized proposals that effectively communicated the value of the company''s offerings and addressed clients'' specific pain points, resulting in increased win rates.
- Set up new customer accounts and updated existing profiles with latest information.
- Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Negotiated prices, terms of sales and service agreements.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Stayed current on company offerings and industry trends.
- Contributed to event marketing, sales and brand promotion.
Project Manager - Estimator
Nations Roof
03.2022 - 11.2022
- Led cross-functional teams to deliver roofing projects on time and within budget.
- Developed project timelines and resource allocations to optimize workflow efficiency.
- Implemented safety protocols, ensuring compliance with industry standards and regulations.
- Mentored junior project managers, enhancing team performance and knowledge retention.
- Conducted risk assessments to identify potential project challenges and develop mitigation strategies.
- Collaborated with clients to define project scopes and align expectations throughout project lifecycle.
- Streamlined communication processes among stakeholders, improving project transparency and collaboration.
- Planned, designed, and scheduled phases for large projects.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Met project deadlines without sacrificing build quality or workplace safety.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Provided detailed project status updates to stakeholders and executive management.
- Managed projects from procurement to commission.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Improved client relationships, consistently meeting or exceeding project expectations and maintaining open lines of communication.
- Developed accurate cost estimates for roofing projects using advanced estimating software.
Senior Project Manager
CentiMark Corporation
02.2019 - 12.2021
- Led cross-functional teams to deliver complex projects on time and within budget.
- Developed project plans, timelines, and resource allocations for multiple concurrent initiatives.
- Streamlined communication processes between stakeholders to enhance project visibility and alignment.
- Implemented risk management strategies to identify and mitigate potential project challenges.
- Facilitated project kickoff meetings to establish objectives, deliverables, and expectations with teams.
- Engaged with executive leadership to align project outcomes with organizational strategic goals.
- Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
- Established effective communication channels with stakeholders to ensure transparency and alignment of expectations.
- Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
- Responsible for $6MM-$10MM in annual sales
- Negotiated contracts with vendors and suppliers, securing favorable terms for the organization''s benefit.
- Developed comprehensive project plans, identifying risks and mitigation strategies for timely completion.
- Developed and maintained project budgets to control costs and meet organizational and project goals.
- Evaluated vendor proposals, selecting those that provided the best value for cost, quality, and timeliness.
- Worked with third-party vendors to streamline appropriate processes for product storage, transportation and disposal.
- Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
- Executed projects and acted as senior project manager for multiple commercial, High Rise, office, residential, and public works buildings
Sales and Service Representative
CentiMark Corporation
03.2017 - 01.2019
- Facilitated customer inquiries, providing timely and accurate information to enhance satisfaction.
- Resolved service issues by collaborating with cross-functional teams to ensure efficient problem-solving.
- Implemented process improvements that streamlined service operations and reduced response times.
- Trained new representatives on product knowledge, enhancing team performance and customer engagement.
- Responsible for scheduling and attending 4-8 customer visits daily for leak investigations or services needed. Tracked down leaks, qualified, and came up with multiple solutions depending on customer budget. Estimated and wrote my own proposals, responsible for delivering of proposals to customers via email or sit down meeting. Handeled follow ups on larger scale repairs $25-$100k, dealt with leagal teams to execute contracts as they came in.
- Navigated multiple CRM's (ProCore, Building Connected, SmartSheet, SalesForce etc.)
- Worked closely with the customer service department to resolve any complaints or issues promptly, maintaining a positive brand image in the eyes of both current and potential clients.
- Cultivated long-term client relationships by maintaining open communication channels and providing exceptional service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
Service Repair Foreman
RL Craft Commercial Roofing
03.2016 - 02.2017
- Supervised roofing crews to ensure safety compliance and quality standards.
- Coordinated project schedules and resource allocation to optimize workflow efficiency.
- Trained new employees on roofing techniques, safety protocols, and equipment usage.
- Conducted regular inspections to identify potential hazards and implement corrective actions.
- Met directly with client, inspected interior at leak area to locate on exterior, repaired on-site
High Rise Industrial Scaffolding Builder
DP Systems
03.2016 - 02.2017
- Oversaw project timelines ensuring on-schedule completion of construction tasks
- Spearheaded process improvements enhancing workflow efficiency and reducing downtime
- Trained and mentored junior builders, fostering skill development and team cohesion
- Collaborated with architects to interpret blueprints, ensuring accurate implementation of designs.
- Shaped or cut materials to specified measurements using hand tools, machines and power tools
- Calculated dimensions and amount of needed materials by accurately measuring job site and structures.
Roofing Inspector
Titan Roofing
09.2014 - 03.2015
- 6-8 leads daily (inspections)
- Met directly with clients
- Wrote scope of work and diagrammed areas of repair and priced the project
Roofing Inspector
Professional Roofing System (PRS)
03.2014 - 06.2014
- 6-8 Leads daily (inspections)
- Met directly with clients
- Wrote scopes of work and diagram for repairs and priced projects
Service and Operations Manager
Sprayfoam Roofing Southwest
10.2012 - 03.2014
- Oversaw daily operations to ensure compliance with safety regulations and quality standards.
- Implemented process improvements, enhancing workflow efficiency across service teams.
- Streamlined inventory management processes, reducing waste and optimizing resource allocation.
- Mentored staff on best practices for customer service and operational efficiency.
- Roofing system experience - BUR, Foam, Coatings, Metal, Tile
- Opened office daily and packaged materials up for jobs and loaded
General Contractor
Speake Construction
05.2012 - 10.2012
- General Contracting
- Installed roofing, windows, doors
- CJ's Lumber - Denison, Summers and weekends during HS
- Counter Sales
- Yardman
- Denison Aquatic Center - Lifeguard
- Water Safety Instructor - Swim Team/Coach
Education
High Rise Scaffolding
Carpenters Union
Las Vegas, NV01-1977
High School Diploma -
Maple Valley-Anthon Oto High School
Mapleton, IA01-2010
General Studies
Western Iowa Tech Community College
Denison, IA01-2011
Criminal Justice Studies
Buena Vista University
Storm Lake, IA01-2012
Skills
- Client relationship management
- Contract negotiation
- CRM software utilization
- Sales pipeline management
- Customer service excellence
- Tailored solutions development
- Problem-solving
- Multitasking Abilities
- Reliability
- Excellent communication
- Team collaboration
- Solution selling
Timeline
Commercial Account Executive
All Area Roofing & Construction
04.2025 - Current
Senior Account Specialist
Global Roofing Group
12.2022 - 04.2025
Project Manager - Estimator
Nations Roof
03.2022 - 11.2022
Senior Project Manager
CentiMark Corporation
02.2019 - 12.2021
Sales and Service Representative
CentiMark Corporation
03.2017 - 01.2019
Service Repair Foreman
RL Craft Commercial Roofing
03.2016 - 02.2017
High Rise Industrial Scaffolding Builder
DP Systems
03.2016 - 02.2017
Roofing Inspector
Titan Roofing
09.2014 - 03.2015
Roofing Inspector
Professional Roofing System (PRS)
03.2014 - 06.2014
Service and Operations Manager
Sprayfoam Roofing Southwest
10.2012 - 03.2014
General Contractor
Speake Construction
05.2012 - 10.2012
High Rise Scaffolding
Carpenters Union
High School Diploma -
Maple Valley-Anthon Oto High School
General Studies
Western Iowa Tech Community College
Criminal Justice Studies
Buena Vista University