Accomplished and versatile operations leader with over 20 years of experience spanning transportation and logistics, business management, team leadership, and organizational operations. Proven ability to oversee complex operations, manage budgets, develop high-performing teams, and implement strategies that improve efficiency, productivity, and customer satisfaction. Experienced in transportation fleet management, regulatory compliance, human resources, financial oversight, and business development. Recognized for strong problem-solving skills, adaptability, relationship building, and a hands-on leadership approach. A self-motivated professional who thrives on taking initiative, navigating challenges, and delivering results while maintaining a strong commitment to integrity, accountability, and service.
Overview
20
20
years of professional experience
Work History
CDL Driver / Equipment Operator
R&M Grading and Hauling
Rome, GA
02.2026 - Current
Operated dump truck to transport materials to various job sites.
Conducted pre-trip inspections to ensure vehicle safety and compliance.
Maintained accurate logs of driving hours and materials transported.
Collaborated with site supervisors for efficient loading and unloading procedures.
Adhered to all safety regulations and company policies during operations.
Operated heavy machinery including excavators and bulldozers on construction sites.
Conducted routine inspections to ensure equipment safety and functionality.
Moved dirt, rock, and debris to support excavation and haul operations.
Owner
Crestview Bar and Grill LLC
Cedar Bluff , AL
06.2025 - 08.2026
Managed daily operations of a busy bar and grill.
Oversaw staff scheduling and training for efficient service.
Developed menus focusing on seasonal ingredients and local flavors.
Ensured compliance with health and safety regulations consistently.
Handled vendor relationships for quality supplies and inventory management.
Created promotional events to enhance customer engagement and loyalty.
Maintained relationships with existing clients by providing superior customer service.
Managed daily operations of business, including hiring and training staff.
Ensured compliance with local, state, and federal regulations.
Oversaw budgeting and financial management.
Operator
Hwy 55 Burgers Shakes & Fries
Fort Payne, AL
10.2024 - 06.2025
Established cash control systems for register transactions.
Scheduled staff shifts and monitored labor costs.
Managed relationships with suppliers to ensure timely delivery of products.
Conducted regular meetings with staff members to discuss operational issues.
Negotiated contracts with vendors for food supplies, beverages, equipment and other necessary items.
Implemented cost-saving measures while maintaining high quality service levels.
Assisted in resolving any disputes between customers or employees.
Performed administrative tasks such as payroll processing and accounts receivable management.
Kept up-to-date records of employee performance reviews.
Analyzed financial statements and prepared budgets for the restaurant.
Ensured compliance with health, safety and sanitation standards.
Maintained accurate inventories of food, supplies and equipment.
Developed marketing strategies to promote restaurant services.
Coordinated catering services for special events such as weddings or banquets.
Provided direction, guidance and motivation to team members.
Analyzed sales figures and trends to develop sales strategies that maximize profits.
Recruited, trained, and supervised staff members.
Optimized profits by controlling food, beverage and labor costs.
Deputy Chief of Corrections
Cherokee County Sheriffs Department
Centre, AL
03.2023 - 10.2024
Ensured safety and security of inmates within the facility by conducting searches, supervising activities, and maintaining order.
Monitored inmates' behavior to detect any signs of physical or psychological distress, as well as potential for violent outbursts.
Conducted investigations into incidents involving inmates, gathering evidence and interviewing witnesses.
Maintained records of inmate activities and progress towards rehabilitation goals.
Provided guidance and support to inmates in need of assistance with personal matters or adjustment to prison life.
Assisted in the development of individualized treatment plans for each inmate based on their needs and risk factors.
Encouraged positive behaviors through incentives such as privileges or reduced sentences.
Coordinated with medical staff to ensure timely administration of medications prescribed to inmates.
Initiated disciplinary action when necessary, following established procedures for documenting violations and infractions.
Participated in regular training sessions to stay up-to-date on departmental policies and procedures related to corrections work.
Adhered to all regulations regarding the handling of weapons while on duty.
Observed daily operations throughout the facility for compliance with standards set forth by governing bodies.
Maintained accurate logs detailing inmate movements both inside and outside the facility.
Facilitated educational programs designed to help inmates develop job skills or improve literacy levels.
Owner
Leesburg Liquors
Leesburg, AL
04.2022 - 11.2023
Minimized product loss with proper rotation and handling of bottles, cans and cases.
Complied with strict liquor sales laws to control store liability and protect minors from access to alcohol.
Maintained thorough and current knowledge of available brands and lines to give customers expert advice.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Implemented successful business strategies to increase revenue and target new markets.
Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Created effective business plans to focus strategic decisions on long-term objectives.
Implemented campaigns and promotions to help with developing goods and services.
Directed or coordinated financial or budget activities to fund operations and maximize investments.
Transportation Supervisor
Chick-fil-A Supply
Cartersville, GA
11.2020 - 05.2022
Maximized safety of transportation operations through use of field safety assessments.
Monitored daily operations and performed safety audits to check that staff followed administrative policies and regulations.
Set routes for optimal deliveries, coordinated driver and staff schedules and assigned out specific tasks.
Kept close eye on driver and delivery operations to achieve and maintain a stellar company reputation.
Supervised all facets of routine deliveries by effectively routing loads, managing drivers and meeting DOT requirements.
Served as point of contact for customers and staff by applying customer service and interpersonal skills.
Fostered positive employee relationships through communication, training and development coaching.
Relayed information between drivers and recipients regarding ETA and potential delays.
Recommended and executed improvements for policy, standards and SOP's.
Technical / Media Director
Center Point Church
Griffin, GA
03.2011 - 10.2020
Stayed current on latest technology developments related to film and video production and post-production processes.
Ensured proper lighting techniques were used for each scene and adjusted accordingly when needed.
Directed production of promotional videos for client campaigns, ensuring quality and consistency with brand standards.
Managed multiple projects simultaneously while adhering to tight deadlines.
Assisted in building and painting stage sets, contributing to the creative aspect of stage design.
Recruited, trained, and managed volunteer teams for sound and audio production, stage design, lighting, video projection, and photography.
Assisted in the setup of stage design elements including curtains, props, backdrops.
Maintained quality control standards throughout all stages of a project including sampling methodologies, questionnaire design, data collection methods.
Provided technical support to design engineers during product development stages.
Captured footage using professional cameras and lighting equipment.
Utilized advanced editing techniques such as chroma keying and green screening effects.
Developed and maintained a comprehensive inventory of audio equipment.
Edited and mixed recordings to create desired sound effects using digital audio workstations.
Managed setup and tear-down of sound and music equipment before and after performances to promote efficient workflow.
Conducted routine maintenance on all types of stage lighting instruments including lamps, lenses, reflectors.
Set up and operated lighting equipment for live events such as concerts, theater performances, plays, and other special events.
Installed new lighting fixtures in existing systems or built custom rigs from scratch.
Maintained and troubleshooted lighting systems during performances or rehearsals.
Configured control systems for various types of intelligent lights.
Utilized DMX protocol to connect multiple devices together into one system.
Monitored audio-visual elements throughout the event to ensure quality standards were met.
Managing Director - HR
Truett's Grill - Chick-fil-A
McDonough, GA
09.2019 - 10.2020
Served as the Human Resource Director and People Leader.
Previously Served as the Director of Financial Returns.
Directed and led employees, supervising activities to drive productivity and efficiency.
Enforced company policies and procedures to strengthen operational standards across departments.
Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Delegated daily tasks to team members to optimize group productivity.
Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Supported sales management initiatives to optimize business development.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Oversaw team development according to industry service standards to further customer loyalty.
Established and managed effective controls for labor and inventory costs.
Priced and ordered food products, kitchen equipment and food service supplies.
Adhered to all company food, safety, quality and sanitation policies.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Responded to customer concerns efficiently, using the HEARD model.
Transportation Supervisor
Fayette County Public Schools, Fayetteville, GA
Fayetteville, GA
03.2017 - 08.2019
Responsible for routing 318 individual runs, for 76 drivers
Responsible for routing approximately 9000 students in 14 Schools
Involved in interview and trining process for new hires
Ensured staff followed administrative policies and compliance regulations by closely monitoring daily operations and performing safety audits
Maintained workplace safety by involving employees in order to maximize engagement and team morale
Supervised all facets of daily routes by effectively balancing loads, managing drivers and meeting DOT, State and Local requirements, regulations, and State DOE Recommendations
Served as point of contact for external customers and internal staff on subjects including driver behavior, student discipline concerns and routing concerns by applying exceptional customer service and interpersonal skills
Build routes for optimal efficiencies, coordinated driver and staff schedules and assigned out additional work
Coordinated subordinate staff and developed effective routes and schedules to facilitate transportation of 85 units daily
Used Versatrans Routing and Planning to input and manage important information such as Employee records, Student Information, and Vehicle Information
Reviewed and verified records related to all aspects of operations, including payroll hours, and morning and afternoon arrival times
Completed annual employee evaluations for all employees in my charge
Completed Sate DOE required Check rides with all of my drivers
Responded to accidents, and completed DOE required reporting
Achieved and maintained compliance with DOT standards through accurate maintenance of driver, permit and equipment records
Transportation Dispatcher / Operations
Griffin-Spalding County Schools
Griffin, GA
10.2011 - 10.2016
Oversaw scheduled routes to ensure appropriate coverage by sub drivers
Planned, assigned and directed 100 fleet drivers to ensure safe and efficient transportation of students and excellent customer service to internal and external stakeholders
Provided customers contacting transportation with exceptional service and support
Oversaw dispatching operations for regular routes, field trips, and after school programs, including supervising 100 employees
Maintained records such as dispatch logs, training records
Effectively resolved complaints by working closely with customers
Responded to customer messages in regards to bus schedules
Served as the Bus Video Steward for the Department, Was responsible for pulling all bus videos and establishing the chain of evidence
Coordinated classroom and field training for new drivers
Store Supervisor
Truett's Grill - Chick-fil-A
Griffin, GA
09.2006 - 02.2011
Provided onsite training for new team members
Provided outstanding customer service to new and long-standing Raving Fans by attending closely to concerns and developing solutions using the "Yes I Can Attitude" and the SERVE model
Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction using the LAST model
Cleaned break rooms, including sinks, countertops, microwaves, coffeemakers, refrigerators, tables and chairs
Oversaw various Unit Marketing projects from conceptualization to completion, such as annual Car Shows, and marketing events to drive Outside sales
Delivered an exceptional level of service to each customer by actively listening to concerns and answering questions
Supported Operator and Management staff in operational improvements and resolution of daily speed of service problems to deliver top-notch customer service
Class A CDL Driver/ Foreman/Heavy Equipment Operator at Branson & Sons SepticClass A CDL Driver/ Foreman/Heavy Equipment Operator at Branson & Sons Septic