Summary
Overview
Work History
Education
Skills
Timeline
Generic

Blake McBride

Tulsa,OK

Summary

Dynamic and results-driven professional with a proven track record, excelling in fast-paced environments. Expert in enhancing customer satisfaction through exceptional service and hospitality expertise. Demonstrated ability in team collaboration and leadership, significantly improving operational efficiency. Skilled in POS system management and inventory control, with a strong work ethic and outstanding interpersonal communication abilities.

Overview

10
10
years of professional experience

Work History

Server

Mondos
07.2022 - 09.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Assembler

Hubble
01.2022 - 07.2022
  • Increased production efficiency by assembling components quickly and accurately.
  • Enhanced workplace safety by maintaining a clean and organized work area at all times.
  • Maintained high-quality standards with thorough inspections of assembled parts.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Collaborated effectively with team members to meet production targets consistently.
  • Reduced assembly errors by following detailed instructions and blueprints for each project.
  • Consistently met or exceeded daily production quotas while maintaining exceptional quality standards in all completed assemblies.
  • Contributed to a positive work environment by offering assistance when needed and maintaining open communication with colleagues.

Fry Cook

Freddies Frozen Custard
01.2015 - 12.2016
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Bartender

R Bar & Grill
01.2020 - 01.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Installer

Tulsa Fireplace Supply
06.2019 - 01.2021
  • Laid out materials and system components to prepare for installation.
  • Operated tools, equipment, and machinery according to safety standards.
  • Installed complete systems at new residential and business construction sites.
  • Enhanced customer satisfaction by providing timely and accurate installations.
  • Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards.
  • Collaborated with team members to ensure smooth workflow and successful project completion.
  • Maintained a safe work environment by strictly adhering to safety protocols and guidelines.
  • Calculated materials and time needed for each job.
  • Conducted thorough pre-installation assessments to identify potential issues and develop solutions in advance.
  • Managed inventory effectively, ensuring all necessary supplies were on hand for each project without excess waste or stockpiling materials.

Bartender

Creative Food Group LLC
01.2019 - 07.2019
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.

Order Picker

EDC
06.2018 - 01.2019
  • Collaborated with team members to ensure timely completion of orders during peak demand periods.
  • Excellent communication skills, both verbal and written.
  • Reduced order processing time with the use of RF scanning equipment and inventory management software.
  • Checked inventory and selected products from specific locations based upon availability.
  • Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
  • Optimized order fulfillment processes by regularly communicating with supervisors on any process improvements or issues encountered during daily tasks.
  • Performed proper lifting and handling techniques to maintain safe working environment.
  • Contributed to overall warehouse efficiency by assisting in other areas such as receiving, stocking, or shipping when required.
  • Exceeded company expectations for order fulfillment speed and accuracy, consistently meeting or surpassing performance metrics.
  • Built pallets and positioned orders on loading dock to safely pile and ship goods.
  • Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
  • Maintained a clean, safe work environment by complying with established safety procedures and guidelines.
  • Streamlined warehouse operations for increased efficiency through organized and accurate order picking.

Barista

Good Harbor Bakery
01.2018 - 07.2018
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Barista

Gypsy Coffee House
01.2017 - 12.2017
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Education

Union Public
Tulsa, OK
2012

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Professional Appearance
  • Hospitality service expertise
  • Memory retention
  • Cleanliness standards
  • Safe Food Handling
  • Food Running
  • Service prioritization
  • Order picking and processing
  • Picking accuracy
  • Warehouse Safety
  • Warehouse Operations
  • Pallet Jack Operation
  • Interdepartmental communication
  • Proficiency in Technology
  • Quick Learner
  • Time Management
  • Safety processes and procedures
  • Teamwork and Collaboration
  • Assembly and production
  • Repetitive Work
  • Product Assembly
  • Small Parts Assembly
  • Visual Inspection
  • Accuracy
  • Quality Assurance
  • Waste Reduction
  • Raw Materials Handling
  • Equipment monitoring
  • Pneumatic tools use
  • Qualified in blueprint interpretation
  • OSHA
  • Friendly and outgoing
  • Opening and closing duties
  • Active listener
  • Team Leadership
  • Adaptive and creative
  • Cash Register Operation
  • Espresso machine operation
  • POS System Operation
  • Professional Demeanor
  • Inventory Management
  • Performance Improvement
  • New Hire Training

Timeline

Server

Mondos
07.2022 - 09.2024

Assembler

Hubble
01.2022 - 07.2022

Bartender

R Bar & Grill
01.2020 - 01.2022

Installer

Tulsa Fireplace Supply
06.2019 - 01.2021

Bartender

Creative Food Group LLC
01.2019 - 07.2019

Order Picker

EDC
06.2018 - 01.2019

Barista

Good Harbor Bakery
01.2018 - 07.2018

Barista

Gypsy Coffee House
01.2017 - 12.2017

Fry Cook

Freddies Frozen Custard
01.2015 - 12.2016

Union Public

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Blake McBride