Blake McNair
Knoxville,TN
Summary
Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication.
Overview
13
13
years of professional experience
Work History
Service Tech
The Great Backyard Place
04.2020 - Current
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
Event Specialist
All Occasions Party Rentals
03.2018 - 03.2020
- Interfaced with clients to understand event objectives.
- Made budgets and proposals for events and event details such as bookings and guest logistics.
- Developed planning strategies while creating and maintaining best practices for budgets, project plans, event timelines and presentations.
- Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
- Attended bridal industry events to promote services and build relationships with prospective vendors.
- Coordinated event planning, bookings and logistics while monitoring budgets and writing proposals.
Customer Service Rep
ADT Security
10.2017 - 03.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Skills
- Verbal and Written Communication
- Analytical Thinking
- Call Volume and Quality Metrics
- Document and Records Management
- Trained in Salesforce
- Sales Management
- Troubleshooting Techniques
- Adaptable and Flexible
- Software Applications
- Power Tool Proficiency
- Valid Driver's License
- Service Ticket Accuracy
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Timeline
Service Tech
The Great Backyard Place
04.2020 - Current
Event Specialist
All Occasions Party Rentals
03.2018 - 03.2020
Customer Service Rep
ADT Security
10.2017 - 03.2018
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