Blake McWilliams
Fargo,ND
Summary
- Outgoing and hardworking Service Worker with a background in foodservice settings and umpiring baseball. Well-organized and hardworking with passion for customer satisfaction. Strong at maintaining controlled, positive and friendly environment. Talented at multitasking and problem solving. Able to lead small teams with a dedication to promoting an engaged work culture.
Overview
4
4
years of professional experience
Work History
Baseball Umpire
Fargo Youth Baseball
Fargo, ND
06.2022 - Current
- Adapted quickly to unexpected situations during games, demonstrating flexibility and adaptability in fulfilling umpire responsibilities.
- Improved game accuracy by closely observing player and coach actions and applying the correct rules.
- Consulted with officiating team to discuss violations and play problems, coordinate responses and resolutions.
- Investigated and reported on any misconduct of players or coaches.
Customer Service Representative
The Home Depot Inc
Fargo, ND
03.2025 - 07.2026
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Trained new staff on customer service protocols and best practices.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained knowledge of current promotions and product features.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Front End Associate
Hornbacher's
Fargo, ND
12.2023 - 02.2025
- Assisted customers with product inquiries and provided exceptional service to enhance shopping experience.
- Operated cash register efficiently, ensuring accurate transactions and balanced cash drawers.
- Maintained cleanliness and organization of sales floor to promote an inviting atmosphere for shoppers.
- Stocked shelves promptly and ensured products were properly displayed according to store standards.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
Fast Food Manager
Dairy Queen Grill & Chill
Horace, ND
11.2022 - 11.2023
- Contributed significantly towards reducing employee turnover rates through evening training and support.
- Streamlined kitchen operations by organizing cooking and preparation areas more effectively, resulting in reduced wait times for customer orders.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Carefully interviewed, selected, trained, and supervised closing staff.
Education
Accounting
Minnesota State Community And Technical College
Moorhead, MNHorace High School
Horace, ND05.2024
Skills
- Food Preparation and Portioning
- Order Taking
- Patience and Empathy
- Problem-Solving
- Multitasking and Organization
- New Hire Training
- Equipment Monitoring
- Updating Seasonal Menu
Additional Information
Volunteer with Giving Hearts Day and Hope Blooms
Enjoys writing and is an avid story writer
Timeline
Customer Service Representative
The Home Depot Inc
03.2025 - 07.2026
Front End Associate
Hornbacher's
12.2023 - 02.2025
Fast Food Manager
Dairy Queen Grill & Chill
11.2022 - 11.2023
Baseball Umpire
Fargo Youth Baseball
06.2022 - Current
Accounting
Minnesota State Community And Technical College
Horace High School