Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Blake Molina

Vacaville,CA

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Offering strong communication skills and natural ability to lead and motivate teams, eager to learn and develop. Brings understanding of principles and strong problem-solving skills. Ready to use and develop leadership and communication skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Service

Target
08.2022 - 04.2025
  • Immediately brought critical issues to customer service manager for resolution.
  • Displayed positive attitude while assisting multiple guests to provide excellent customer service.
  • Promoted quality customer service by executing follow up procedures.
  • Exhibited excellent communications and customer service relations skills.
  • Exceeded sales goals by utilizing exemplary customer service skills.
  • Provided excellent customer service while meeting challenging time goals.
  • Provided outstanding customer service, addressing concerns promptly and professionally.

Server

Mary's Pizza Shack
04.2021 - 07.2022
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.

Sales Associate

The North Face
07.2018 - 04.2021
  • October 2019-April 2021. Can work as a 'strong cashier'. Can lead and guide others. Can teach and train others

Server

Fenton's Creamery
04.2019 - 01.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Served food and beverages promptly with focused attention to customer needs.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.

Cook/Cashier

Burger King
10.2014 - 07.2018
  • Trained multiple employees.. Can work both in the kitchen and on the drive-thru.If needed could lead and help others.. Reliable and always covered or came in for shifts if needed.
  • Addressed customer needs and made product recommendations to increase sales.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.

Education

Associate's degree - Communications

Solano Community College
Suisun, CA
12.2023

Diploma -

C. Wood High School
06.2014

Skills

  • Adaptable
  • Helpful
  • Polite
  • Respectful
  • Serving Experience
  • Sales
  • Cash handling
  • Restaurant Experience
  • Serving
  • Food handling
  • Communication skills
  • Phone etiquette
  • POS
  • Time management
  • Excellent customer service
  • Customer service representation
  • Customer service understanding
  • Dedicated service

Certification

  • Food Handler Certification
  • Driver's License

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Customer Service

Target
08.2022 - 04.2025

Server

Mary's Pizza Shack
04.2021 - 07.2022

Server

Fenton's Creamery
04.2019 - 01.2020

Sales Associate

The North Face
07.2018 - 04.2021

Cook/Cashier

Burger King
10.2014 - 07.2018

Diploma -

C. Wood High School

Associate's degree - Communications

Solano Community College

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Blake Molina