Blake Morton
Greenville,SC
Summary
Accomplished Restaurant Manager/Sommelier with a proven track record at Urban Wren Winery and Hall's Chop House enhancing customer satisfaction and streamlining operations. Skills in wine service management and staff training, I significantly improved service quality and efficiency. Skilled in team management and customer engagement, my leadership boosted wine sales and fostered a positive dining atmosphere.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restaurant Manager/Sommelier
Urban Wren WInery
03.2024 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Floor Manager/Sommelier
Hall's Chop House
02.2022 - 02.2024
- Managed store inventory and stock levels to maintain availability of products.
- Managed team of 50 employees to maintain smooth-running operations.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Developed and maintained an extensive wine list, catering to varied tastes and price points for optimal selection.
- Enhanced customer satisfaction by recommending and pairing wines with menu items based on individual preferences.
- Conducted regular staff training sessions on wine knowledge, enabling team members to provide excellent service to guests.
Server
Ruth Chris Steakhouse
04.2020 - 01.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server Assistant
Ruth's Chris Steakhouse
09.2018 - 03.2020
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
Education
High School Diploma -
Belton-Honea Path High School
Honea Path, SC05.2018
Skills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Wine Service Management
- Cellar Management
- Supplier Relationship Management
- Staff Training and Development
- Wine Education
- Wine Salesmanship
Certification
Court of Master Sommeliers
WSET
Timeline
Restaurant Manager/Sommelier
Urban Wren WInery
03.2024 - Current
Floor Manager/Sommelier
Hall's Chop House
02.2022 - 02.2024
Server
Ruth Chris Steakhouse
04.2020 - 01.2022
Server Assistant
Ruth's Chris Steakhouse
09.2018 - 03.2020
High School Diploma -
Belton-Honea Path High School
Court of Master Sommeliers
WSET
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