Blake Nation
Effingham,IL
Summary
Dynamic professional with extensive experience at Rush Enterprises, excelling in customer service and inventory management. Proven track record in enhancing workflow efficiency and resolving customer complaints, fostering loyalty. Skilled in advanced body repair techniques and training junior technicians, ensuring high-quality results and safety compliance. Committed to optimizing operations and delivering exceptional service.
Overview
2026
2026
years of professional experience
Work History
Trailer Shop Forman/Parts Specialist
Rush Enterprises
04.2023 - 09.2025
- Managed daily shop operations to ensure efficient workflow and customer satisfaction.
- Costumer Service
- Quoted repair quotes for costumer
- Resolved customer complaints effectively, fostering positive relationships and repeat business.
- Implemented inventory management systems to optimize stock levels and reduce waste.
Body Shop Technician
Rush Enterprises
1999 - 2023
- Diagnosed and repaired vehicle body damage using advanced repair techniques and equipment.
- Executed frame alignment procedures to restore vehicles to manufacturer specifications.
- Applied refinishing processes including painting, sanding, and polishing for aesthetic restoration.
- Collaborated with team members to streamline workflow and enhance productivity in repair operations.
- Conducted quality inspections to ensure repairs met safety standards and customer expectations.
- Trained junior technicians on best practices in body repair and safety protocols to improve team performance.
- Delivered consistent quality results by following manufacturer guidelines for all vehicle repairs.
- Diversified skill set through cross-training opportunities within the shop, increasing versatility as a technician.
Education
GED -
Lincoln Challenge
Rantoul, ILSkills
- Customer service
- Invoicing
- Customer engagement
- POS systems
- Sales analysis
- Inventory management
- Customer relations
- Data management
- Inventory control
Timeline
Trailer Shop Forman/Parts Specialist
Rush Enterprises
04.2023 - 09.2025
Body Shop Technician
Rush Enterprises
1999 - 2023
GED -
Lincoln Challenge