Blake Oles
Business Management
Bloomington,MN
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology, including excellent proficiency in CRM platforms. Commended for innovation and creative problem-solving to address business challenges.
Overview
8
8
years of professional experience
Work History
Tom Ford Business Manager
Nordstrom
Bloomington, MN
09.2019 - Current
- Increased business over %150 to 2019 retail sales resulting in outperforming all Este Lauder brands in Mall of America region.
- Tom Ford in top 5 department brands at Nordstrom Mall of America.
- Trained Tom Ford and Nordstrom teams regarding product knowledge and new launches
- Developed long-lasting clients within Tom Ford Branding.
- Created, managed and executed business plans/events and communicated company vision and objectives to motivate teams.
- Reduced inventory financial discrepancies by improving documentation and reporting accuracy for budget and operational controls.
- Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy.
Digital Sales Manager
Walser Toyota
Bloomington, MN
12.2018 - 09.2019
- Incorporated digital sales strategies, boosting digital sales from 30% of total business to over 60% within six months of promotion.
- Maintained up-to-date knowledge of Toyota and performed competitor analysis.
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
- Set weekly goals for over 40 inside sales representatives.
- Implemented new digital sales processes and trained employees on CRM platform management.
- Excelled being liaison between manufacturer and dealership by meeting manufacture guidelines and reporting data weekly/monthly.
Business Development Specialist
Walser Automotive Group
Bloomington, MN
04.2018 - 12.2018
- Promoted to Digital Sales Manager located at the flagship dealership, Walser Toyota.
- Demonstrated tenacious drive for results and consistently exceeded sales goals.
- Provided world-class experience while utilizing company's sales process to discover each customers' unique needs and wants.
- Delivered timely relevant follow up to customer inquiries.
- Continued product education to be a trusted expert in the automotive industry.
- Took ownership of weekly meetings with peers to educate on front-line sales strategies.
Customer Specialist
Walser Toyota
Bloomington, MN
12.2017 - 04.2018
- Promoted to corporate office immediately after passing training program.
- Embodied Walser's “Core Values” throughout every guest's experience.
- Mastered peer-to-peer service and sales style that motivated customers in an authentic, transparent experience.
- Became a product “Genius” through constant training, development, and personal drive.
- Proficiently educated on legal contracts and documents, state and federal laws, and finance paperwork.
- Utilized provided CRM platforms and technology with prospective clients and throughout entire buying experience.
Sales Professional
Tiffany & Company
Edina, MN
06.2015 - 01.2018
- Reached performance objectives and generated over $2 million in sales during fist year.
- Elevated the in-store clients experience to create memorable moments and drive lifetime brand loyalty and spend.
- Demonstrated passion as Tiffany brand ambassador during every customer interaction.
- Cultivated new and existing customer relationships through consistent communication and clienteling through specialized CRM platform.
- Managed visual merchandising across store in both "fine" and "fashion" jewelry salons to meet with current company directives while reflecting current inventory.
Gucci Specialist
Nordstrom
Bloomington, MN
11.2014 - 06.2015
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Exceeded department sales goals and accomplished business objectives by inspiring peers and promoting target products.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Followed all company policies and procedures to deliver quality work.
- Monitored and replenished display inventory and restructured according to available stock.
- Managed client repair process.
Education
Bachelor of Arts - Communications
University of Saint Thomas
Saint Paul, MNSome College (No Degree) - General Studies
Central Lakes College
Brainerd, MNTimeline
Tom Ford Business Manager
Nordstrom
09.2019 - Current
Digital Sales Manager
Walser Toyota
12.2018 - 09.2019
Business Development Specialist
Walser Automotive Group
04.2018 - 12.2018
Customer Specialist
Walser Toyota
12.2017 - 04.2018
Sales Professional
Tiffany & Company
06.2015 - 01.2018
Gucci Specialist
Nordstrom
11.2014 - 06.2015
Some College (No Degree) - General Studies
Central Lakes College
Bachelor of Arts - Communications
University of Saint Thomas
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