Blake Parker
Mountain Home,United States
Summary
Astute IT professional hoping to switch career lanes. Schooling-backed understanding of tech leading me to real world approaches that simply fix issues. Understanding of networking basics, Active Directory, TCP/IP, and anything to do with Windows 10/11 or macOS gives me a competitive edge. Combine my technical ability with my love for continuous learning and you have someone you would love to have on the team.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Logistics and Fulfillment Manager
Big Vista
06.2022 - 10.2025
- Improved website navigation and product accuracy, boosting online sales.
- Led quality assurance efforts, maintaining defect rates below 5% through effective testing.
- Collaborated with third-party logistics partners to create efficient shipping solutions.
- Oversaw daily fulfillment operations, ensuring timely and accurate order processing.
- Streamlined inventory management processes to reduce discrepancies and improve accuracy.
Call Center Customer Service Representative
Conduent Inc.
04.2021 - 04.2022
- Managed customer inquiries using CRM systems, employing advanced problem-solving skills to enhance satisfaction.
- Achieved a 90%+ customer satisfaction score by consistently exceeding standards and metrics.
- Implemented IT troubleshooting techniques, reducing resolution time by 30%.
- Trained new team members on call handling techniques, improving team performance and service delivery.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Assistant Hotel Manager
Hardy's Spring River Lodge
01.2019 - 02.2021
- Reconciled accounts and managed daily deposits, maintaining financial records with zero discrepancies.
- Enhanced brand identity through exceptional service, boosting repeat customer rates year-over-year.
- Managed front desk operations, enhancing check-in/check-out efficiency and customer satisfaction.
- Oversaw daily operations ensuring exceptional guest experiences and service quality.
Cashier
Fred’s Inc.
12.2016 - 06.2018
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Managed cash register operations, ensuring accurate cash handling and reconciliation.
Cashier
Mcdonald’s
12.2015 - 09.2016
- Trained new staff on operational procedures and customer service standards.
- Implemented improved checkout processes to enhance efficiency and reduce wait times.
- Monitored inventory levels, assisting in stock replenishment as needed.
Cashier
Fred’s Inc.
06.2013 - 05.2015
- Resolved customer complaints effectively, maintaining high satisfaction levels.
- Collaborated with team members to achieve sales goals and promote store initiatives.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
A.A.S - Information Technology
05.2020
- Graduated with a 3.8 GPA
- Dean's List every year from 2017 to 2020
High School Diploma - undefined
05.2015
Skills
- Quality Assurance
- Analytical thinking
- Networking Basics
- Windows 10/11
- macOS
- Customer Service
- Microsoft Office Suite
- Google Suite
- IT Troubleshooting and Support
- Staff Training
- Remote support
Certification
- TestOut Certified Network Pro, Dec 2019
- Testout Certified Security Pro, Dec 2019
Timeline
Logistics and Fulfillment Manager - Big Vista
06.2022 - 10.2025
Call Center Customer Service Representative - Conduent Inc.
04.2021 - 04.2022
Assistant Hotel Manager - Hardy's Spring River Lodge
01.2019 - 02.2021
Cashier - Fred’s Inc.
12.2016 - 06.2018
Cashier - Mcdonald’s
12.2015 - 09.2016
Cashier - Fred’s Inc.
06.2013 - 05.2015
Mammoth Spring High School - High School Diploma,
Ozarka College - A.A.S, Information Technology