Summary
Overview
Work History
Education
Skills
Timeline
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Blake Payne

Spokane Valley,WA

Summary

Accomplished Small Business Owner with a proven track record of optimizing operations and spearheading business growth at Shorty Shine. Expert in financial planning and vendor relations, coupled with exceptional team leadership and customer service skills. Achieved significant improvements in efficiency and profitability through strategic planning and execution. Driven Small Business Owner with excellent business acumen, creativity and leadership skills. Offers advanced experience in developing marketing strategies, identifying business opportunities, and generating sales Auto and Diesel industry. Highly motivated, experienced, passionate about entrepreneurship and building successful, sustainable businesses. Demonstrated experience leading teams, launching new products and achieving growth objectives. Adept at identifying and capitalizing on opportunities, creating strategic partnerships and driving sustainable growth. Driven Small Business Owner with excellent business acumen, creativity and leadership skills. Offers advanced experience in developing marketing strategies, identifying business opportunities, and generating sales in (Auto and Diesel) industry.

Overview

19
19
years of professional experience

Work History

Small Business Owner

Shorty Shine
04.2005 - Current
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.
  • Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
  • Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
  • Achieved consistent growth with careful planning and execution of business development initiatives.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.

Diesel Tech

Dobbs Western Peterbilt
10.2021 - 03.2024
  • Increased customer satisfaction levels through prompt and effective communication regarding repair progress and timelines.
  • Completed warranty services and submitted required paperwork.
  • Collaborated with team members on complex repair tasks, resulting in improved workflow efficiency.
  • Ap
  • plied documented procedures and policies to complete complex repairs and identify and prepare required parts and tools.
  • Troubleshot systems, traced problems and diagnosed root causes.
  • Performed vehicle lubrication and DOT safety inspections.
  • Removed components and completed repairs or installed new replacements.

Body and Paint Supervisor

Cuztom Works
01.2016 - 02.2019
  • Monitored employee performance to maintain quality and compliance with job standards.
  • Consistently met and exceeded project deadlines through effective time management and prioritization skills.
  • Optimized paint mixing processes, resulting in more accurate color matches and better overall product quality.
  • Enhanced collaboration between painters by fostering open lines of communication within the team.
  • Developed a comprehensive training program for new hires that significantly shortened their learning curve while still ensuring consistent quality standards were met.
  • Streamlined production processes for increased efficiency and reduced waste in the paint department.
  • Balanced multiple concurrent projects successfully by effectively delegating tasks to team members based on skill level and availability.

Fleet Manager

Pacific Steel/ Forest Steel
12.2014 - 01.2016
  • Maintained accurate records of all vehicles'' registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
  • Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
  • Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
  • Increased fleet efficiency by implementing preventive maintenance programs and scheduling regular vehicle inspections.
  • Enhanced overall fleet safety through rigorous compliance with regulatory standards and implementation of best practices in risk management.
  • Maintained accurate driver information for delivery scheduling.
  • Provided all drivers with pertinent safety materials regarding rules and regulations.
  • Coordinated safety meetings to educate team members on best practices to mitigate hazard opportunities.
  • Suggested actionable improvements to increase efficiency and reduce expenses.

Security Guard Supervisor

GoJoe Patrol
04.2019 - 09.2021
  • Delivered high-quality customer service when interacting with clients, visitors, or employees requiring assistance from the security department.
  • Maintained accurate records of all incidents, daily logs, and personnel files in compliance with industry standards.
  • Reduced incidents of theft and vandalism by maintaining a visible presence during patrols and monitoring CCTV systems.
  • Enhanced security measures by implementing effective patrol strategies and surveillance techniques.
  • Managed scheduling for security guard shifts, optimizing coverage while minimizing overtime costs.

Professional Organizer

B.P Space
Spokane Valley, WA
10.2021 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Organized and detail-oriented with a strong work ethic.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications.

Education

Associate of Science - Autobody Technology

Automotive Service Excellence
Liberty Lake, WA

High School Diploma -

Central Valley High School Spokane Valley, W.a
Veradale, WA
06.2001

Skills

  • Small business operations
  • Planning and execution
  • Vendor Relations
  • Business marketing
  • Operations Management
  • Project Management
  • Business management and development
  • Staff hiring
  • Financial Planning
  • Payroll Administration
  • Staffing
  • Negotiation
  • New business launch
  • Decision-Making
  • Customer Service
  • Teamwork
  • Team Leadership

Timeline

Diesel Tech

Dobbs Western Peterbilt
10.2021 - 03.2024

Professional Organizer

B.P Space
10.2021 - Current

Security Guard Supervisor

GoJoe Patrol
04.2019 - 09.2021

Body and Paint Supervisor

Cuztom Works
01.2016 - 02.2019

Fleet Manager

Pacific Steel/ Forest Steel
12.2014 - 01.2016

Small Business Owner

Shorty Shine
04.2005 - Current

Associate of Science - Autobody Technology

Automotive Service Excellence

High School Diploma -

Central Valley High School Spokane Valley, W.a

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Blake Payne