Blake Perea
Denver,CO
Summary
Twelve years of diverse professional and operational healthcare experience including emergency medicine, dispatching, security operations and customer service leadership. Highly motivated in a team environment geared toward actionable solutions. Quick to learn under pressure with a keen eye for detail, efficiency opportunities and maintaining assignment integrity to strive for initial service success.
Overview
13
13
years of professional experience
Work History
Customer Service Lead
StateServ
03.2023 - Current
- Supervision of 15-30 employees, responsible for communication services in 41 US cities.
- Collaborate with cross-functional teams to develop training and procedural documentation.
- Monitored team performance against set targets and KPIs.
Dispatcher
StateServ
06.2022 - 03.2023
- Client/operations Liaison
- Used proprietary software, telogis applications and critical thinking to manage successful delivery routes while keeping drivers safe and informed.
DME Technician
telogisStateServ
Englewood, CO
08.2020 - 06.2022
- Provided setup, education and troubleshooting for medical equipment and respiratory apparatus’ for patients.
Emergency dept. Tech
HCA
Aurora, CO
08.2018 - 02.2020
- Level 2 trauma center, 2nd highest patient volume in CO
- Emergency interventions, Meditech EHR documentation, EKG, IV, ultrasound and blood analysis
- Assisted physicians with sterile invasive procedures and triage of 200+ patients per day.
EMT-B First Responder
Falck Rocky Mountain - Medic 114
08.2017 - 08.2018
- 2nd highest call volume in the state of CO
- Adept medical reporting, large trauma room presentation, scene response and protocol.
Security Officer
HSS
09.2011 - 04.2017
- Investigated all reported incidents of theft or vandalism on premises.
- Maintained accurate logs of all security related activities.
- Played a key role in the implementation of hospital access point vulnerability testing, successful installation of $25,000 parking garage cameras and deployment of silent alarm systems across three outpatient office buildings.
Education
High School Diploma -
Golden High School
Golden, CO05-2010
Some College (No Degree) - EMT-B
Arapahoe Community College
Littleton, COSkills
- Emergency medicine
- Multi-patient Triage/eval
- Prehospital Care
- Scene assessments
- Radio communication
- Medical Equipment Maintenance
- Employee training
- Supervision
- KPI tracking
- SOP creation
- Inventory logistics
- Task prioritization under stress
- Adaptability
- Coachability
Career Objective
Highly motivated support specialist committed to returning on the path of service to my community as a firefighter. Seeking a long-term opportunity to grow in a team of like-minded individuals who want to get the job done right so that everyone goes home.
Timeline
Customer Service Lead
StateServ
03.2023 - Current
Dispatcher
StateServ
06.2022 - 03.2023
DME Technician
telogisStateServ
08.2020 - 06.2022
Emergency dept. Tech
HCA
08.2018 - 02.2020
EMT-B First Responder
Falck Rocky Mountain - Medic 114
08.2017 - 08.2018
Security Officer
HSS
09.2011 - 04.2017
High School Diploma -
Golden High School
Some College (No Degree) - EMT-B
Arapahoe Community College
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