Blake Perez
Stafford,TX
Summary
Dedicated wellness and customer engagement professional with 5+ years of experience in membership sales, client retention, and front-end service roles across fitness, hospitality, and retail environments. Air Force veteran known for strong communication, relationship building, and the ability to guide clients toward solutions that improve their health and recovery. Skilled in identifying customer needs, recommending services such as wellness treatments and recovery options, and creating a welcoming environment that supports sales growth. Adaptable, high-energy, and motivated by helping clients reach their personal wellness goals.
Overview
7
7
years of professional experience
Work History
Sales Lead
The Vitamin Shoppe
06.2025 - Current
- - Drive sales of nutrition, wellness, and recovery products through needs-based customer conversations.
- - Educate customers on supplements, recovery methods, hydration, and performance support to increase product confidence.
- - Lead daily store operations, including merchandising, inventory checks, and maintaining a clean, professional environment.
- - Support new employee training on customer service techniques and product knowledge.
- - Consistently meet or exceed sales metrics by recommending complementary products and loyalty memberships.
Member Engagement Specialist / Café Manager
Paradigm Combat Sports
01.2021 - 05.2025
- - Engaged with prospective and current members to identify goals, explain membership options, and promote additional services.
- - Maintained member profiles, managed inquiries, and ensured a supportive, customer-focused environment.
- - Resolved concerns through active listening and tailored solutions, improving member satisfaction and retention.
- - Provided coaching and feedback to youth athletes and parents, strengthening long-term relationships.
- - Contributed to sales-based initiatives by highlighting the value of continued membership and additional programs.
Host / Server Assistant
Star Pizza
01.2021 - 01.2023
- - Delivered high-quality guest service by managing seating flow and communicating with kitchen and wait staff.
- - Demonstrated strong multitasking skills in a fast-paced, high-volume environment.
- - Trained new employees on customer service standards and operations.
Master Security Officer
HSS Inc.
01.2019 - 01.2020
- - Assisted guests, staff, and visitors with professionalism and calm, even in high-stress scenarios.
- - Practiced active listening and de-escalation techniques to maintain safety while also supporting positive guest interactions.
Education
Bachelor of Science - Interdisciplinary Studies
University of Houston–Downtown
05.2026
Associate of Arts - Multidisciplinary Studies
Houston Community College
05.2025
High School Diploma - undefined
High School for Law Enforcement & Criminal Justice
01.2014
Skills
- - Customer Engagement & Sales
- - Upselling Wellness & Recovery Services
- - Membership Support & Retention
- - Communication & Rapport Building
- - Conflict Resolution & De-Escalation
- - Team Collaboration & Leadership
- - Problem Solving & Adaptability
- - Front Desk Operations & Scheduling
- - Relationship Building & Client Experience
Accomplishments
Yearly average in membership sales ranged between 55,000-60,000
Timeline
Sales Lead
The Vitamin Shoppe
06.2025 - Current
Member Engagement Specialist / Café Manager
Paradigm Combat Sports
01.2021 - 05.2025
Host / Server Assistant
Star Pizza
01.2021 - 01.2023
Master Security Officer
HSS Inc.
01.2019 - 01.2020
Associate of Arts - Multidisciplinary Studies
Houston Community College
High School Diploma - undefined
High School for Law Enforcement & Criminal Justice
Bachelor of Science - Interdisciplinary Studies
University of Houston–Downtown