Blake Peterson
Euless,TX
Summary
Customer Service Representative with a proven track record of delivering exceptional support and efficiently resolving customer inquiries. Demonstrates strong communication and problem-solving skills, fostering positive relationships that enhance customer satisfaction. Aiming to leverage expertise in a dynamic environment to drive service excellence and contribute to team success.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Custom Audio Video Solutions
Euless, TX
01.2021 - Current
- Engage with prospective clients via phone and email concerning business inquiries.
- Conduct daily operations using Word, Excel, and Outlook.
- Manage incoming calls, ensuring that messages are accurately taken, and inquiries are fulfilled.
- Schedule and organize meetings effectively to support operational requirements.
- Manage supply orders efficiently, and track inventory.
Customer Service Representative
Aptive Pest Environmental
Fort Worth, TX
02.2019 - 01.2021
- Addressed customer pest control inquiries via phone and email concerning appointment statuses.
- Handled billing updates and executed payment processing.
- Dispatched technicians to various customer locations for service.
- Handled customer complaints, and resolved issues.
- Contacted customers about potential service upgrades, new services and account changes.
Front Desk Clerk
United Protective Services
Irving, TX
05.2016 - 02.2019
- Verified identification for security purposes prior to issuing room keys.
- Responded to inquiries and room requests made online, by phone, and via email.
- Assisted with setting up conference rooms for meetings or events when necessary.
- Monitored surveillance cameras in lobby areas to ensure safety of guests and staff members.
Education
Associate of Science - Business
Dallas College
Dallas, TXSkills
- Scheduling
- Highly organized
- Data organization
- CRM software proficiency
- Computer proficiency
- De-escalation techniques
Timeline
Administrative Assistant
Custom Audio Video Solutions
01.2021 - Current
Customer Service Representative
Aptive Pest Environmental
02.2019 - 01.2021
Front Desk Clerk
United Protective Services
05.2016 - 02.2019
Associate of Science - Business
Dallas College
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