Summary
Overview
Work History
Education
Skills
Timeline
Generic

Blake Pridgen

FL

Summary

Dynamic leader and problem-solver with a proven track record at Mobility Plus, enhancing customer satisfaction and streamlining operations. Expert in complex problem-solving and relationship building, achieving significant improvements in efficiency and productivity. Skilled in negotiation and team collaboration, consistently driving business growth and operational excellence.

Overview

45
45
years of professional experience

Work History

Sales Associate

Goodyear Tire & Rubber
03.2024 - 10.2024
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Mobility Technician

Mobility Plus
01.2023 - 11.2023
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
  • Optimized system performance thorough testing and analysis.
  • Worked with diverse types of weather and ground conditions.
  • Researched and implemented new technologies and equipment.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Inspected, evaluated and calibrated electrical and mechanical systems and components.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
  • Streamlined processes by implementing efficient workflows and improving technician training programs.

Lead Mobility Technician

Mobility Works
04.2018 - 11.2022
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Optimized system performance thorough testing and analysis.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Worked with diverse types of weather and ground conditions.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Researched and implemented new technologies and equipment.
  • Inspected, evaluated and calibrated electrical and mechanical systems and components.
  • Streamlined processes by implementing efficient workflows and improving technician training programs.
  • Conducted root cause analyses for recurring technical issues, minimizing future disruptions.

Lead Mobility Technician

Adaptive Driving Access
01.2012 - 03.2018
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Optimized system performance thorough testing and analysis.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Worked with diverse types of weather and ground conditions.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Researched and implemented new technologies and equipment.
  • Inspected, evaluated and calibrated electrical and mechanical systems and components.
  • Streamlined processes by implementing efficient workflows and improving technician training programs.
  • Conducted root cause analyses for recurring technical issues, minimizing future disruptions.

Owner

Amp Auto Parts and Repair
02.2004 - 10.2011
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Trained and motivated employees to perform daily business functions.
  • Interacted well with customers to build connections and nurture relationships.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Assisted in recruiting, hiring and training of team members.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Owner/drive Sports Car

BP Racing
06.1979 - 03.2004
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Trained and motivated employees to perform daily business functions.
  • Interacted well with customers to build connections and nurture relationships.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Assisted in recruiting, hiring and training of team members.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Established foundational processes for business operations.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Reduced operational risks while organizing data to forecast performance trends.

Education

Winter Park High
Winter Park, FL
06-1977

Skills

  • WORK EXPERIENCE Repairs I can Preform: -Braun Vehicle -VMI Vehicle -AMS Vehicle -Full Size Van -Braun and VMI Door Openers -Commercial Van -Lifts -Body Work -Wiring -AC System -Automatic Doors -Repair Floors -Install New Lifts -Braun Lifts & Turney Seats -VMI Lifts -Harmar Lifts -Bruno Lifts & Seats -Link Seats -XL Seats -Hand Controls -Power Chairs & Scooters Mobility Equipment I’ve Installed: -Braun Lifts & Seats -Bruno -90% of their products -All Harmar products -Link Seat -XL Seat -All Suregrip products -Vegal – 40% of their products -All VMI products -All Zues products -Drive Master Steering -Shifter Reverse Floor -Starting Systems -Braun Tunney Seat -All Qstraint products -All EZ Lock products -All wheel chair bracke
  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Multi-tasking strength
  • Listening Skills
  • Problem-Solving
  • Excellent people skills
  • Reliable and punctual
  • Goal-Oriented
  • Exceptional customer service
  • Relationship Building
  • Outgoing Personality
  • Cash Handling
  • Money Handling
  • Flexible Schedule
  • Verbal/written communication
  • Cash Register Operation
  • Stocking and Receiving
  • Cash Handling Accuracy
  • Client Service
  • Conflict Resolution
  • Store Opening and Closing
  • Sales expertise
  • Product Sales
  • Customer Needs Assessment
  • Complex Problem-Solving
  • POS System Operation
  • Meeting deadlines
  • Merchandising knowledge
  • Upselling
  • Professional Demeanor
  • Retail Store Operations
  • Adapt to diverse groups
  • Cleaning techniques
  • Sales Training
  • Payment Processing
  • Strategic Planning
  • Merchandising understanding
  • Inventory Tracking
  • Sales Development
  • Building rapport
  • Inventory Control
  • Policy and Procedure Adherence
  • Merchandise Display
  • Product Recommendations
  • Order Processing
  • Sales Goals Attainment
  • Display Setup
  • Point of sale operation
  • Negotiation Tactics
  • Relationship selling
  • Product Promotions
  • Business Development
  • Persuasion techniques
  • Sales trends
  • Shipment Processing
  • Promotional support
  • Fraud Detection

Timeline

Sales Associate

Goodyear Tire & Rubber
03.2024 - 10.2024

Mobility Technician

Mobility Plus
01.2023 - 11.2023

Lead Mobility Technician

Mobility Works
04.2018 - 11.2022

Lead Mobility Technician

Adaptive Driving Access
01.2012 - 03.2018

Owner

Amp Auto Parts and Repair
02.2004 - 10.2011

Owner/drive Sports Car

BP Racing
06.1979 - 03.2004

Winter Park High

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Blake Pridgen