Blake Ravelo
Cypress,CA
Summary
I am an efficiency focused leader who is effective in producing results within a short time frame. I am a hardworking and passionate team player with strong organizational skills and I have the ability to look at metrics and numbers and create a plan from it. I am best able to drive the Guest experience by motivating my cast to push for a courteous and safe environment, therefore leading to an operation that is able to have shorter wait times and a better overall experience. Servant leadership is my personal style because I am dependable and ready to inherit new leadership and training skills.
Overview
3
3
years of professional experience
Work History
Storybook Land Canal Boats Lead
Disneyland Resort
08.2021 - Current
- Leads a team of Cast Members to best represent the Five Keys of the Disneyland Resort: Efficiency, Safety, Show, Courtesy, and Inclusion by developing strategies and pushing for the Disneyland Code of Guest Service Conduct.
- Led the Storybook Leadership Team to go from a 6 boat operation carrying 480 guests per hour to an 8 and 9 boat operation carrying over 629 guests per hour, developing a Boat Charging Plan in the process.
- Led the Storybook Leadership Team to carry over 150,000 more Guests in 2023 Vs 2022 Year to Date as of September 2023, and a 15% increase in overall guests carried.
- Delivers exceptional guest service and leads conflict resolution initiatives between both Cast Members and Guests.
- Maintains Overall Show and Presence of the attraction by being attentive to the organizational focus of our work orders, teaming up with multiple departments, i.e. Horticulture, Resort Enhancement, and Sign Shop, in the process.
- Manages Cast Deployment System to ensure breaks and rotations are being pushed on time to keep Cast Members motivated.
- Focused Heavily on Efficiency Training when Grouper Position was added to the Storybook workload, focusing on the dynamic between the loader and the grouper and how they can team up to keep our turnstile and the line moving at all times.
Guest Show Operations Trainer
Disneyland Resort
05.2022 - Current
- Provides training to 25-30 Cast Members daily for parades and firework spectaculars in order to keep cohesive flow in Fantasyland and to have a successful and safe operation.
- Trains and mentors additional new GSO Trainers to best represent safety and courtesy Fantasyland GSO Team.
- Assisted in developing positions for the Reverse Cross Plan during the Matterhorn Shutdown in order have a successful Guest flow.
- Developed PowerPoints and training techniques for future trainers in order to have an efficient and effective turnaround for a trainer to Cast experience.
Assistant Manager
Cold Stone Creamery
06.2020 - 08.2021
- Supervised daily ice cream operations to meet performance, quality, and service expectations.
- Monitored tips and revenue Intake on a day by day Basis
- Completed regular inventory counts to verify stock levels forecast future needs.
- Offered assistance to customers who needed assistance with service complaints or positive feedback
- Created employee schedules to meet demand, while also meeting employee demands.
- Reviewed sales, tips, and profit in order to assess overall store efficiency.
- Increased ice cream server interaction with guests to improve overall store goals.
- Established team priorities and goals to make our store stand out from other competitors.
Education
Bachelor of Business Administration - Operation Leadership
University of Massachusetts Global
02.2026
Timeline
Guest Show Operations Trainer
Disneyland Resort
05.2022 - Current
Storybook Land Canal Boats Lead
Disneyland Resort
08.2021 - Current
Assistant Manager
Cold Stone Creamery
06.2020 - 08.2021
Bachelor of Business Administration - Operation Leadership
University of Massachusetts Global
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