Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Activities
Timeline
Generic

BLAKE ROBINSON

Naperville,IL

Summary

Hardworking professional with sound judgment, good time management skills, and a flexible schedule seeking to leverage my abilities to fill the vacancy at your company. Well-known for my organization skills, as well as outstanding customer service, I can help your company achieve its goals. I have a strong focus on team support and demonstrated experience in building customer relationships. Persuasive and friendly individual poised to consistently exceed standards and performance targets. My goal is to perform the best work possible, with a commitment to both safety and quality.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Sales Apprentice

Discount Tire
Naperville, IL
06.2024 - Current
  • Stepped into manager role as needed.
  • Performed vehicle inspections for customer safety, as well as the safety of our technicians.
  • Addressed customers' immediate needs, as well as offering solutions for issues down the road.
  • Worked within customers financial limitations to find products that meet their needs.
  • Maintained accurate records of client interactions and sales progress.
  • Assisted with the development of promotional materials for sales campaigns.
  • Collaborated with other departments to ensure quality service delivery for clients.
  • Utilized software programs to track customer information, orders, and payments.
  • Responded promptly to incoming inquiries from potential customers via email or phone calls.
  • Contributed to the team by sharing innovative ideas to improve sales techniques and customer engagement strategies.
  • Assisted in developing and maintaining positive relationships with key clients to ensure customer loyalty.
  • Coordinated with external vendors to source products.

Service Coordinator

Discount Tire
Naperville, IL
12.2023 - 06.2024
  • Coordinated daily service operations, including scheduling appointments, managing service queues, and ensuring timely completion of tasks.
  • Collaborated with technicians, and sales associates to optimize workflow and enhance overall service efficiency.
  • Prepped work cells for service by pulling wheels, tires, lug nuts, TPMS, and paperwork for service.
  • Pulled vehicles in and out for service.
  • Addressed the customer after providing service, giving a final benediction.
  • Instructed crew chiefs and technicians on service requirements while making sure they work efficiently and conduct operations safely.
  • Maintained up-to-date knowledge of industry trends and best practices.
  • Ensured compliance with all relevant regulations pertaining to service operations.
  • Monitored staff performance and provided feedback on areas of improvement needed.

Crew Chief/ Technician

Discount Tire
Naperville, IL
06.2023 - 12.2023
  • Filled numerous positions within the Shop, including the roles of Crew Chief, Technician, and ACE.
  • Installed numerous assemblies from economy vehicles to medium-duty truck applications.
  • Performed tire installations, rotations, and repairs with precision and efficiency.
  • Conducted tire inspections to identify and address potential issues, ensuring customer safety.
  • Provided exceptional customer service by assisting customers with tire selection, explaining services, and addressing inquiries.
  • Maintained a clean and organized work environment, adhering to safety protocols and company standards.
  • Collaborated with team members to achieve daily operational goals and ensure smooth workflow.
  • Demonstrated expertise in balancing, aligning, and mounting tires, utilizing state-of-the-art equipment.
  • Kept abreast of industry trends, product knowledge, and technological advancements to provide customers with the latest information.
  • Stepped in to assist higher-up co-workers when needed.
  • Diagnosing and rebuilding TPMS sensors.

Sales Associate

AutoZone
Naperville, IL
04.2023 - 08.2023
  • Installed numerous different types of Automotive grade batteries, windshield wipers, refrigerant, fluids, and light bulbs.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Worked with fellow sales team members to achieve group targets.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Assessed customer needs to provide assistance and information on product features.
  • Assisted teammates with sales processing tasks to meet daily sales goals.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Tracked company inventories, moved excess stock, and arranged products to improve sales.
  • Utilized technology resources to assist customers in locating and selecting items.
  • Sourced products from back rooms and storage facilities.

Casting Associate

GM Casting House
Chicago, IL
06.2022 - 08.2022
  • Worked with heavy machinery and precise hand tools.
  • Assisted other departments.
  • Performed basic maintenance on all tools and equipment.
  • Worked under magnification for hours.
  • Moved heavy objects by hand.

Education

High School Diploma -

Naperville North High School
Naperville, IL
05.2024

Basic Engines Certification - Automotive Mechanics

Universal Technical Institute of Illinois
Lisle, IL
06.2023

Diesel Mechanics Technology

Local 701 Training
Aurora, IL

Skills

  • Hands-On Fast Learner
  • Strategic Thinker & Planner
  • Complex Problem Solving
  • Product Knowledge
  • Sales Strategy & Customer Service
  • Professional Demeanor
  • Teamwork & Collaboration
  • Inventory Control
  • Superb Time Management
  • Proven Leadership Skills
  • Organized, Reliable, and Punctual
  • Problem Solving Skills
  • Committed to Driving Safety Culture
  • Tire Sizing, Diagnosis and Repair
  • Use of Heavy & Specialized Machinery
  • Adherence to Safety Protocols

Accomplishments

  • 2023 Automotive Student of the Year
  • 2023 Universal Technical Institute Ignite Certification of Completion
  • 2024 Automotive Student of the Year

Certification

  • ALL DATA
  • Tire Technician
  • Service Coordinator

Activities

  • Varsity Ice Hockey
  • Varsity Football
  • Automotive Club Member

Timeline

Sales Apprentice

Discount Tire
06.2024 - Current

Service Coordinator

Discount Tire
12.2023 - 06.2024

Crew Chief/ Technician

Discount Tire
06.2023 - 12.2023

Sales Associate

AutoZone
04.2023 - 08.2023

Casting Associate

GM Casting House
06.2022 - 08.2022

High School Diploma -

Naperville North High School

Basic Engines Certification - Automotive Mechanics

Universal Technical Institute of Illinois

Diesel Mechanics Technology

Local 701 Training

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BLAKE ROBINSON