Summary
Overview
Work History
Education
Skills
Top sales and communication 3 months in a row for 1-800 Contacts.
Timeline
Generic

Blake Robinson

Layton

Summary

Dynamic professional with a strong background in customer service at 1-800 Contacts and expertise in cleaning and sanitization. Proven ability to resolve issues swiftly while enhancing team productivity. Skilled in linen care and online chat support, demonstrating empathy and efficiency in all interactions. Committed to delivering exceptional results.

Overview

5
5
years of professional experience

Work History

House Cleaner

Self Employed
09.2023 - Current
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Dusted picture frames and wall hangings with cloth.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

Online Chat Representative

1-800 Contacts
09.2021 - 04.2023
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Managed timely and effective replacement of damaged or missing products.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Maintained up-to-date knowledge of product and service changes.

Call Center Representative

HKT Teleservices
10.2020 - 09.2021
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Education

High School Diploma -

Cottonwood High
Salt Lake City
05-2018

Skills

  • Linen care
  • Clothes laundering
  • Cleaning and sanitization
  • Call center operations
  • Call center background
  • Online chat support

Top sales and communication 3 months in a row for 1-800 Contacts.

Awarded with great communication practices and de escalation, Top sales 3 consecutive months for contact lens prescription sales

Timeline

House Cleaner

Self Employed
09.2023 - Current

Online Chat Representative

1-800 Contacts
09.2021 - 04.2023

Call Center Representative

HKT Teleservices
10.2020 - 09.2021

High School Diploma -

Cottonwood High

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