Blake Savage
Trophy Club
Summary
Experienced and service-minded professional with a strong background in sales, customer service, and team management. Skilled in photography and creative communication, with a passion for excellence, integrity, and serving others through Christ-centered values.
Overview
10
10
years of professional experience
Work History
Sales Associate
Patriot Mobile
08.2024 - Current
- Exceeded sales targets through effective product knowledge and customer engagement.
- Developed strong relationships with customers to enhance repeat business and loyalty.
- Collaborated with management to implement promotional strategies that increased foot traffic.
- Mentored junior staff in upselling techniques, resulting in enhanced average transaction values.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Quality Assurance Specialist
Patriot Mobile
01.2022 - 08.2024
- Assisted in the development of the Quality Assurance program enhancing company wide customer service in multiple platforms
- Collaborated with cross-functional teams to streamline quality assurance processes and enhance team efficiency.
- Implemented automated testing tools to improve accuracy and reduce testing cycle time significantly.
- Trained junior staff on quality assurance best practices, fostering a culture of continuous improvement and learning.
- Analyzed data from testing results to identify trends, informing strategic decisions for product development enhancements.
- Led quality audits, ensuring adherence to regulatory requirements and internal policies within production environments.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Optimized workflow efficiency by introducing automation tools into the QA process where appropriate.
- Mentored junior QA specialists, fostering a culture of continuous learning and professional growth.
Member Service Representative
Patriot Mobile
07.2022 - 01.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Followed up with customers regularly via phone and email to obtain payments and schedule services.
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
- Described product highlights and benefits to help guide purchasing decisions.
- Resolved concerns with products or services to help with retention and drive sales.
- Increased revenue by actively listening to customers and proposing optimal Plan and/or Device offerings.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promoted available products and services to customers during service, account management and order calls.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Trained new personnel regarding company operations, policies and services.
- Investigated and resolved accounting, service and delivery concerns.
- Responded proactively and positively to rapid change.
Junior High Assistant Soccer Coach
Grapevine Faith Christian School
11.2022 - 03.2023
- Improved player behavior through modeling and disciplinary interventions.
- Developed and implemented team rules.
- Motivated athletes to become stronger, more agile and more effective through training habits and proper nutrition.
- Promoted stretching, mobility work and proper form to help athletes safely build strength.
- Evaluated individual knowledge, skills and strengths and assigned team positions to maximize talent areas.
- Readied athletes for challenging games by implementing coordinated regimens of practices and physical conditioning.
- Promoted love of game by assisting players by improving player understanding of formation, play techniques and teamwork strategies.
- Coordinated game strategies and tactics to maximize competitive advantage during matches.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps and damage.
Pastoral Internship
Faith Baptist Church
05.2025 - 08.2025
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Contributed to a positive team environment by collaborating with fellow interns on group projects
- Explored new technologies and approaches to streamline processes.
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
- Developed Digital Media for Missions Conference
- Engaged with children's Ministry through camp counseling and VBS program
- Enhanced preaching skills through multiple preaching opportunities
Team Member
Whataburger
03.2020 - 06.2022
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Handled payment cash transactions
- Worked different stations with varying skill reqiurments to provide optimal coverage and meet production goals.
- Maintained productive, efficient approach to all tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Resolved issues quickly to maintain productivity goals.
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Instructed junior team members on protocols and procedures of each station to maximize contributions.
- Operated production machinery safely to reduce workplace accidents.
- Adapted plans and adjusted equipment to maintain high standards of functionality and safety.
- Conducted frequent equipment inspections and basic repair actions to keep machinery operating at peak levels.
Umpire
NTSO
03.2016 - 08.2018
- Stayed composed and professional in high-pressure and emotionally-charged situations with coaches, players and fans.
- Promoted good sportsmanship among players.
- Explained and taught regulations and rules to players and coaches.
- Communicated with fans, coaches, players and other umpires.
- Notified players, coaches and officiating team of rule infractions and relevant penalties.
- Educated athletes, coaches and fellow officials about game rules and regulations.
- Consulted with officiating team to discuss violations and play problems, coordinate responses and implement resolutions.
- Kept games on schedule by starting promptly and making correct calls.
- Monitored integrity of athletic conduct concerning athletes and coaches.
- Umpired seasonal and tournament games.
- Managed crowd disruption utilizing de-escalation techniques when necessary.
Education
Bachelors in Religious Education - Church Ministries
West Coast Baptist College
Lancaster, CA05-2027
High School Diploma -
Grapevine Faith Christian School
05.2022
Skills
- Problem Anticipation and Resolution
- Needs Assessment
- Performance Monitoring and Optimization
- Teamwork and Collaboration
- Customer Service
- Computer Skills
- Problem-solving skills
- Responding to Difficult Customers
- Issue and Complaint Resolution
- Photography Skills
- Website Development
- Children’s ministry leadership and VBS coordination
Accomplishments
- Selected to participate in TAAPS state art competition for photography
- Selected as 2nd team all-district goalkeeper for the 2021-2022 soccer season
- Selected to help monitor and operate a school retreat during the 2021-2022 school year
Photography
- Photos taken of a high variety of subjects including landscapes, cars, animals, and portraits
Timeline
Pastoral Internship
Faith Baptist Church
05.2025 - 08.2025
Sales Associate
Patriot Mobile
08.2024 - Current
Junior High Assistant Soccer Coach
Grapevine Faith Christian School
11.2022 - 03.2023
Member Service Representative
Patriot Mobile
07.2022 - 01.2022
Quality Assurance Specialist
Patriot Mobile
01.2022 - 08.2024
Team Member
Whataburger
03.2020 - 06.2022
Umpire
NTSO
03.2016 - 08.2018
Bachelors in Religious Education - Church Ministries
West Coast Baptist College
High School Diploma -
Grapevine Faith Christian School