Summary
Overview
Work History
Education
Skills
Timeline
Generic

Blake Shafer

Mentone,AL

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Security Administrator

Lake City Bank
11.2021 - Current
  • Provide password management support to clients via phones and email requests concerning user security.
  • Maintain high degree of customer service for all support calls.
  • Serve as contact for sending out all bank alerts, maintenance notices and communication emails.
  • Completes and maintains user network and application security by processing, verifying, or validating Systems Authorization Forms for new, changed and terminated employees.
  • Processes customer requests as required.
  • Keeps up to date on all compliance testing, issues and new legislation relating to job.

One Call Center Associate

Lake City Bank
01.2021 - 11.2021
  • Assisted customers by answering questions and responding to inquiries.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests for products, services, and company information.
  • Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.

Florist

Anderson Greenhouse
02.2018 - 08.2020
  • Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
  • Quoted, generated, and processed customer orders to meet specifications and various occasions.
  • Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
  • Developed individualized arrangement recommendations based on customers' budget, occasion and preferences.
  • Prepared potted plants and bouquets based on customer requirements.

Shift Leader

McAllister's
02.2017 - 02.2018
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Team Lead

TJ Maxx, TJX Companies
03.2015 - 02.2017
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals..

Education

Associate of Applied Science - General Studies

Ivy Tech Community College
Warsaw, IN
04.2018

High School Diploma -

Tippecanoe Valley High School
Akron, IN
05.2017

Skills

    • Interpersonal Skills
    • Quality Assurance
    • Answering Questions
      • Problem-Solving Skills
      • Resolving Issues
      • Data Entry

Timeline

Security Administrator

Lake City Bank
11.2021 - Current

One Call Center Associate

Lake City Bank
01.2021 - 11.2021

Florist

Anderson Greenhouse
02.2018 - 08.2020

Shift Leader

McAllister's
02.2017 - 02.2018

Team Lead

TJ Maxx, TJX Companies
03.2015 - 02.2017

Associate of Applied Science - General Studies

Ivy Tech Community College

High School Diploma -

Tippecanoe Valley High School

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Blake Shafer