Summary
Skills
Work History
Overview
Education
Work Preference
Timeline
Hi, I’m

Blake Shrode

VoIP Technician
Midland,MI

Summary

Dynamic individual with hands-on experience in telecommunications and talent for navigating challenges. Bringing strong problem-solving skills and a proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Skills

  • Protocols/Languages: VoIP/SIP, Q931/ISDN, MGCP, RTP/RTCP, TCP/IP, DNS, IPsec, SS7, T30/T38 as well as the typical Web Suite of protocols (HTTP,FTP,SMTP,etc)
  • Platforms: Unix/Linux, Windows Power User, FreePBX, SONUS/Ribbon, Cisco Braodsoft, Tellabs Titan 5500 and 5321, DACS, Cisco IOS, Adtran AOS, Alcatel, Juniper, Nortel DMS, Lucent 5ESS
  • Cloud Platforms: ServiceNow, Cisco WebEx Calling (Formerly Broadcloud)
  • Tools: Wireshark, SONUS/Ribbon Analytics, Putty, GIMP, Adobe Creative Cloud, X-Lite/Bria, Empirix/Hammer Technologies, Cisco WebEx, Jabber, Slack, Avaya, Netscout Iris, MS Office, MS Teams, Tektronix Geoprobe, Neustar/SOA and LIBD, Confluence, MS Sharepoint
  • Certifications: SIP SSCA Elite, ATSA IN

Work History

HCL Tech

Spec Eng Ntwrk Assur Tier III
11.2023 - Current

Job overview

  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations, to intelligently pivot and shift, as needed, in an ever-changing, fast-paced environment.
  • Telecommunications specialist focused on pioneering VoIP solutions and extensive experience in developing end-to-end VoIP strategies, combining existing and emerging technologies to plan, implement, and support Carrier Grade telecommunications for millions of global users.

Verizon

Spec Eng - National Repair Tier III
10.2014 - 10.2023

Job overview

  • Remotely diagnosing and repairing hardware, software, and network issues affecting VoIP performance for customers efficiently and quickly.
  • Monitoring system performance and perform regular maintenance to ensure minimal downtime for all users.
  • Update and maintain firmware, software, and security protocols for VoIP devices across the Network.
  • Handled issues across multiple platforms, while addressing customers concerns on a complete and prompt basis.
  • Worked as Lead for a team of technicians, maintaining my own issues as well as assisting other technicians with technical details or solutions on their incidents.

Overview

11
years of professional experience
5
years of post-secondary education

Education

Wright State University
Dayton, OH

from Biology/Chemistry Pre-Med
08.1990 - 05.1994

H.H. Dow High School
Midland, MI

High School Diploma
08.1988 - 05.1990

Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Career advancementCompany CultureHealthcare benefitsPersonal development programsPaid time offWork from home option401k match

Timeline

Spec Eng Ntwrk Assur Tier III

HCL Tech
11.2023 - Current

Spec Eng - National Repair Tier III

Verizon
10.2014 - 10.2023

Wright State University

from Biology/Chemistry Pre-Med
08.1990 - 05.1994

H.H. Dow High School

High School Diploma
08.1988 - 05.1990

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Blake ShrodeVoIP Technician