Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Blake Stitely

Goose Creek,SC

Summary

Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 3 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships, as well as 7+ years of retail customer service. Outstanding diagnostics skills.

Overview

8
8
years of professional experience

Work History

Endpoint Technician

Trident Technical College
08.2022 - Current
  • Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
  • Reduced downtime for machines through proactive identification and resolution of technical issues.
  • Streamlined processes by implementing efficient workflows.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Collaborated with cross-functional teams to ensure timely completion of complex projects.
  • Provided expert advice on equipment selection, leading to an overall improvement in operational efficiency.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Managed inventory levels of spare parts efficiently, reducing delays due to lack of resources during repair jobs.
  • Served as a reliable point of contact for customers experiencing technical difficulties with their products or systems.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Inspected equipment to identify areas of wear or causes of malfunctions.
  • Observed equipment operation to diagnose and troubleshoot reported issues.
  • Tested components and systems to evaluate performance and identify concerns.
  • Completed job reports and logs immediately following service calls.
  • Mentored junior technicians in maintenance, repair and reporting duties.
  • Suggested specialized fixtures, test equipment and procedures for failure analysis.

Sales Associate

Michaels Arts and Crafts
10.2015 - 02.2023
  • Helped average of 100+ customers per day by responding to inquiries and locating products
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Coordinated activities with other departments to ensure quality customer service

Freelance IT Technician

Sparkle Star Studio
03.2019 - 11.2022
  • Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes
  • Configured new employee work stations, including all hardware, software and peripheral devices
  • Assisted in technical support process refinement to improve customer service and support
  • Advised customers and users on required maintenance practices for diverse software systems to support OEM warranty requirements and industry best practices
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks
  • Set up new desktop system and loaded required software
  • Removed malware and viruses from desktop systems using specialized software
  • Reviewed current hardware and software configurations and recommended modifications to increase system speed
  • Disassembled computer systems to troubleshoot and resolve hardware issues
  • Identified hardware issues caused by component failures using diagnostic tools
  • Upgraded desktops, improving speed and performance.

Sales Associate/IT Technician

Infinite Creations
03.2016 - 08.2016
  • Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions
  • Solved hardware and software issues, and informed coworkers how to avoid them in the future
  • Assisted in technical support process refinement to improve customer service and support
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks
  • Reviewed current hardware and software configurations and recommended modifications to increase system speed.

Education

Associate Degree in Applied Science - Computer Technology, Information Systems Specialist

Trident Technical College
Charleston, SC
05.2022

Skills

  • Troubleshooting and diagnostics
  • Application installations
  • System Installation
  • Issue Analysis
  • Help desk assistance
  • System upgrades
  • Equipment Repair
  • Issue diagnosis and resolution
  • Computer maintenance
  • Technical troubleshooting
  • Software upgrades
  • Hardware upgrades
  • Reliable and punctual
  • Team player mentality
  • Excellent communication skills
  • Customer- and service-oriented
  • User Training
  • Interdepartmental collaboration
  • Heavy lifting
  • Hardware diagnostics
  • Windows XP/Vista/7/10/11
  • MAC OS
  • OSHA Compliance

References

Eric Creson | Customer Experience Support Services Specialist : 843-364-1485

Jeffery Crider | Customer Experience Support Manager : 843-296-8790

Timeline

Endpoint Technician

Trident Technical College
08.2022 - Current

Freelance IT Technician

Sparkle Star Studio
03.2019 - 11.2022

Sales Associate/IT Technician

Infinite Creations
03.2016 - 08.2016

Sales Associate

Michaels Arts and Crafts
10.2015 - 02.2023

Associate Degree in Applied Science - Computer Technology, Information Systems Specialist

Trident Technical College

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Blake Stitely