Blake Thompson
Sandy
Summary
I originally grew up in Philadelphia and moved out to Salt Lake City. I started working right out of high school which made me develop great work ethic. I'm a knowledgeable lead installer and trainer offering 5-6 years of field experience focused on customer satisfaction. Offering strong mechanical and technical skills with excellent eye for detail. Well-versed in diagnosing and repairing issues with current systems and installing new systems. Expert in installations and carpentry tool use with proven history of success with customer satisfaction rates. Known for working quickly with great integrity and reliability.
Overview
12
12
years of professional experience
Work History
Trade Install Project Manager
Mountain West Windows and Doors
Sandy
01.2024 - Current
- Analyzed customer feedback following completed installations, making recommendations for improvement where applicable.
- Developed manpower schedules and assignments to maintain project schedules.
- Identified challenges early and implemented creative solutions to meet delivery schedules without delays or customer experience compromises.
- Provided guidance and direction to team members while ensuring they had access to appropriate resources needed for successful completion of tasks associated with installations.
- Cleaned or prepared construction sites to eliminate hazards.
- Assisted in developing detailed plans for each install project, including scheduling timelines and resources needed.
- Completed investigations into complaints, incidents and accidents at work sites.
- Monitored progress of projects on a daily basis and adjusted schedules as necessary to meet deadlines.
- Contracted and supervised workers for various construction jobs.
- Trained and monitored employees to teach daily tasks and improve performance.
- Conducted site visits to evaluate existing conditions and determine any special needs or requirements prior to installation.
- Communicated regularly with customers throughout the duration of their installation projects to ensure expectations were being met or exceeded.
- Eliminated project lags by organizing work-in-progress and delegating tasks.
- Reviewed and approved invoices from vendors and contractors associated with installations.
- Monitored project progress to enforce adherence to deadlines and quality standards.
- Prepared and planned worksites to help jobs run smoothly.
- Provided technical support for troubleshooting issues related to installed systems.
- Created procedures for installing products effectively and efficiently.
- Created work crew schedules and delegated assignments.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Supervised field installation staff and handled escalated issues to maintain progress.
- Inspected sites before and after construction projects.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Identified potential problems early in the process and developed solutions that minimized disruption or delays in completing projects.
- Conducted site pre-inspections and coordinated post-construction audits.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw training sessions for customers on proper use of new systems after completion of installs.
- Planned, coordinated, and monitored all aspects of installations to ensure customer satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked effectively in team environments to make the workplace more productive.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Recognized by management for providing exceptional customer service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
Service Technician
Mountain West Windows and Doors
Sandy
01.2023 - 01.2024
- Installed new components or replaced defective parts to restore functionality.
- Prepared job assignment reports and forms for accountability and traceability.
- Assisted with installation projects at both residential and commercial sites.
- Maintained certifications and completed training on systems and components.
- Trained new team members on service processes to increase productivity.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Handled yearly and preventive maintenance to keep vehicles in good working condition.
- Conducted service appointments to diagnose and fix problems.
- Provided technical support to customers over the phone and in person.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Traveled to customer locations to complete work for pre-set appointments.
- Calibrated instruments to maintain accuracy within specified tolerances.
- Examined previously completed work for accuracy.
- Kept records of parts and equipment used in projects to update inventory.
- Completed documentation promptly, enabling service requests to be properly recorded and tracked.
- Responded quickly to emergency calls from clients needing immediate assistance.
- Followed all safety protocols while performing work in potentially hazardous environments.
- Collaborated with team members to complete projects efficiently and effectively.
- Completed scheduled appointments on time to drive quality service.
- Diagnosed problems and determined solutions for various customer issues.
- Performed routine maintenance on vehicles including oil changes and tire rotations.
- Tracked inventory used and notified supervisor about re-ordering needs.
- Communicated with vendors regarding supply orders and delivery timelines.
- Completed day-to-day duties accurately and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked effectively in team environments to make the workplace more productive.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Coordinated with the warranty department to process claims and provide customer support.
- Resolved customer complaints quickly and effectively.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Motivated and supported employees to maintain low turnover.
- Developed and maintained relationships with customers, vendors, and suppliers.
Lead Installer and Small Business Co-Owner
Roscolee Home Improvement
Salt Lake City
01.2021 - 01.2023
- Promoted business via social media to generate leads and maximize brand identity.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Identified plans and resources required to meet project goals and objectives.
- Developed and initiated projects, managed costs, and monitored performance.
- Created innovative strategies to drive customer engagement.
- Took measurements and studied floor sketches to calculate area to be floored and amount of materials needed.
- Swept, scraped and chipped dirt and irregularities from base surfaces and filled cracks with cement and putty to form smooth foundation.
- Developed and executed layout and installation of electrical wiring and fixtures based on job terms and city regulations.
- Completed installation of drywall sheets on residential properties.
- Finished and trimmed drywall with professional-level quality.
- Prepared work area, tools and equipment for job site.
- Measured and marked cutting lines on drywall for lengths, heights and penetrations.
- Demonstrated knowledge of local building codes and requirements on each project.
- Screwed metal and wooden studs into frames.
- Carried out day-day-day duties accurately and efficiently.
- Removed old sinks, toilets and pipes in preparation for installation of new fixtures.
- Responded to emergency situations to resolve immediate safety concerns.
- Measured, threaded and cut materials to correct angles.
- Filled pipe systems with water and air to determine location of leaks.
- Conducted thorough inspects and tests of previously installed systems to locate and correct faults.
- Cut and drilled holes in walls to permit passage of pipes.
- Used power wet saws and tile cutters to cut tiles to specifications for projects.
- Completed accurate, well-aligned and straight work according to job specifications.
- Prepared for new installations and repair work by removing original materials and debris.
- Operated machines to mix mortar, thinset and grout according to standard formulas.
- Placed marble and tiles into place using spacers to achieve proper spacing for grout application.
- Leveled surfaces using plywood and mortar prior to laying marble and tile.
- Sealed joints with mortar or cement to achieve design looks and promote longevity.
- Applied protective materials to reduce damage, dust and debris.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Drafted invoices for completed work.
- Assisted in recruiting, hiring and training of team members.
- Trained new employees on proper protocols and customer service standards.
Lead Installer
K-Designers
01.2018 - 01.2021
- Loaded and unloaded building materials used for construction.
- Removed damaged tile, brick and mortar as part of project demolition.
- Laid out materials and system components to prepare for installation.
- Maintained relationships with customers to better understand needs and uphold standards of service.
- Utilized knowledge of carpentry and general construction to complete attractive finish work.
- Installed complete systems at new residential and business construction sites.
- Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
- Calculated materials and time needed for each job.
- Completed troubleshooting of malfunctions and diagnosed issues.
- Maintained schedule of appointments with eye for both quality and speed of service.
- Demonstrated knowledge of local building codes and requirements on each project.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Worked with production manager to schedule bathroom and window installations for customers without interrupting day-to-day happenings.
- Accurately took measurements and made calculations for precise cutting and fitting of material.
- Repaired plasterwork or wallboard around existing window frames or replaced unsalvageable frames.
- Scheduled client consultations to visualize project and provide cost estimate.
- Operated power tools with safety precautions and protective personal equipment.
- Prepared job site for set up and tear down with appropriate supplies and materials.
- Communicated project timeline to consumers and supervisors to maintain on-time delivery.
- Completed job documentation and conveyed final report to field technician.
- Shaped or cut materials to specified measurements using hand tools, machines and power saws.
- Installed drywall, ceilings, trim and fabricated replacement trim and moldings.
- Calculated dimensions and amount of needed materials by accurately measuring job site and structures.
- Built and hung custom doors and frames.
- Properly poured, set and cured concrete.
- Cut and installed insulation for residential homes.
- Met with clients to set out project goals, scope and requirements and drafted blueprints for review and final approval.
- Inspected installations to check for functionality and maintain customer satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Followed safety procedures to avoid injuries in field.
Bathroom Installer
Lifespan
01.2017 - 01.2018
- Laid out materials and system components to prepare for installation.
- Installed complete systems at new residential and business construction sites.
- Calculated materials and time needed for each job.
- Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
- Inspected installations to check for functionality and maintain customer satisfaction.
- Utilized knowledge of carpentry and general construction to complete attractive finish work.
- Maintained schedule of appointments with eye for both quality and speed of service.
- Completed troubleshooting of malfunctions and diagnosed issues.
- Troubleshot and repaired broken shower systems or installed updated ones for best-in-class service.
Warehouse Lead
Black Diamond Equipment
01.2015 - 01.2017
- Trained employees on equipment operation and safety protocols.
- Oversaw daily operations and shipping and handling processes.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Supervised warehouse operations by managing employees during shifts.
- Loaded, unloaded and sorted cargo as part of accurate and efficient weekly shipments.
- Kept storage areas organized, clean and secure to fully protect company assets.
- Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
- Double checked records, daily reports and inventory transactions to identify and correct variances.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Inspected equipment and used troubleshooting approaches to keep machines operational.
Warehouse Worker
Techniforms
10.2014 - 11.2015
- Loaded, unloaded and moved material to and from storage and production areas.
- Wrapped pallets in shrink wrap prior to loading.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Checked packages and merchandise for damage and notified vendors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
- Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
- Updated daily logs with regular shift activities and incident details.
Landscape Foreman
LFB Landscaping
01.2013 - 01.2015
- Planted bulbs, trees, bushes and flowers for residential and commercial clients.
- Installed underground sprinkler systems to provide grass and gardens with adequate water supply.
- Maintained grounds by trimming, weeding and general clean-up.
- Performed planting, watering, mulching and edging of lawns.
- Removed weeds, hazards and debris from common pathways to improve usability.
- Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
- Used trimmers and chainsaws for grounds maintenance, brush clearing and tree removal and thinning.
- Handled hedge, bush and shrub trimming.
- Trimmed greenery, shrubs and hedges to maintain uniform appearance.
- Operated landscaping equipment with focus on safety and machine longevity.
- Used shears, pruners and chainsaws to prune and trim hedges and shrubs.
- Assisted with weekly project planning and crew scheduling.
- Rearranged planting beds and flower gardens seasonally.
- Inspected machinery to spot damage and note needed maintenance repairs.
- Installed stonework according to landscape design plan and client specifications.
Education
GED -
Central Bucks West
Doylestown, PA2012
Skills
- Attention to Detail
- Window and Door Installation
- Customer Service
- Leading Crews
- Installer Communication
- Time Management
- Installation Oversight
- Bathroom Remodeling
- Plumbing Fixture Installation
- Construction Knowledge
- Tile Application
- Work Planning and Prioritization
- Employee Training
- Critical Thinking
- Project management
- Quality control
- Team leadership
- Installation planning
- Site inspections
- Creative thinking
- Schedule management
- Expense reports
- Conflict management
- Quality assurance and control
- Workforce training
- Project recovery
- Strategic planning
- Staff training and mentoring
- Performance evaluations
- Task prioritization
Timeline
Trade Install Project Manager
Mountain West Windows and Doors
01.2024 - Current
Service Technician
Mountain West Windows and Doors
01.2023 - 01.2024
Lead Installer and Small Business Co-Owner
Roscolee Home Improvement
01.2021 - 01.2023
Lead Installer
K-Designers
01.2018 - 01.2021
Bathroom Installer
Lifespan
01.2017 - 01.2018
Warehouse Lead
Black Diamond Equipment
01.2015 - 01.2017
Warehouse Worker
Techniforms
10.2014 - 11.2015
Landscape Foreman
LFB Landscaping
01.2013 - 01.2015
GED -
Central Bucks West
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