Blake Thurman
Gig Harbor
Summary
Dynamic professional with extensive experience in customer service and team collaboration at Performance Systems Integration. Proven track record in resolving issues efficiently and coordinating schedules for fire extinguisher inspections. Strong problem-solving abilities and effective communication skills drive success in achieving operational excellence and enhancing customer satisfaction. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Fire Extinguisher Coordinator
Performance Systems Integration
Tacoma
01.2025 - Current
- Resolved customer complaints in a timely manner while upholding company standards.
- Facilitated communication between different departments in order to resolve issues quickly.
- Accurately schedule technicians' jobs for fire extinguisher inspections.
- Performed multiple tasks to make sure inspection jobs were complete. By invoicing, completing the job, and if any return trips are needed, contact the shop to make sure we are on top of it.
Assistant Manager
Big 5 Sporting Goods
Port Orchard
10.2024 - 01.2025
- Diligently worked closely with the manager to develop strategies for improving sales and customer satisfaction.
- Oversaw cash handling procedures, including opening and closing registers, making bank deposits, and recruiting daily sales reports.
- Executed daily operations of the store to ensure efficiency and productivity
Ticket Seller
Rainer's
Tacoma
04.2024 - 09.2024
- Accurately scanning in correct tickets for games.
- Performed excellent customer service by answering questions that fans may ask about the ballpark, directing them to seats, and providing information that they did not know.
- Referred with any task that may be needed when something goes wrong, and/or need support.
- Inspected customer inquiries and complaints related to ticketing services.
Tennis Coach
City Of College Station
College Station
03.2023 - 04.2024
- Instructed tennis players of all skill levels, from beginners to advanced, in fundamental techniques and strategies.
- Mentored and led group coaching sessions, and conducted one-on-one training to maximize player development.
- Trained and evaluated players' performance, and provided constructive feedback to help them achieve their goals.
- Introduced innovative coaching techniques and tactics to keep players engaged and challenged.
Receptionist
Texas A&M University
College Station
05.2022 - 12.2023
- I greeted and welcomed visitors, providing a positive first impression of the company.
- Assisted with administrative tasks such as filling out documents, photocopying materials, and preparing correspondence.
- Operating a high volume of incoming calls, efficiently routing them to the appropriate departments
Sales Associate
Wild Birds Unlimited
Georgetown
06.2015 - 08.2021
- Attentively worked the sales floor, interacting with customers and employees to achieve sales goals.
- Purchased and helped assist the manager and assistant manager with shipments.
- Accurately stock items, take them down, and move the store around when the time comes.
- Communicated, developed, and executed short- and long-term sales strategies to drive new sales opportunities.
Education
Bachelor of Science - Kinesiology
Texas A&M University
College Station, TX12-2023
Skills
- Customer service
- Team collaboration
- Problem-solving
- Schedule coordination
- Time management
- Problem solving
- Verbal and written communication
Languages
English
Native/ Bilingual
Timeline
Fire Extinguisher Coordinator
Performance Systems Integration
01.2025 - Current
Assistant Manager
Big 5 Sporting Goods
10.2024 - 01.2025
Ticket Seller
Rainer's
04.2024 - 09.2024
Tennis Coach
City Of College Station
03.2023 - 04.2024
Receptionist
Texas A&M University
05.2022 - 12.2023
Sales Associate
Wild Birds Unlimited
06.2015 - 08.2021
Bachelor of Science - Kinesiology
Texas A&M University
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