Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Blake Tipton

Rockford,MI

Summary

Dynamic Claims Excellence Specialist, skilled in enhancing claim handling practices through analytical thinking and quality assurance. Proven track record in developing KPIs, CBP's, and improving customer satisfaction. Adept at collaborating with teams to drive best practices and ensure compliance, resulting in timely resolutions and elevated service standards.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Claims Excellence Specialist

UFG Insurance
08.2022 - Current
  • Aided in the development and implementation of best practices for improved consistency and quality of claim handling.
  • Reviewed files and analyzed file review scores, presenting results to department leadership to show strengths and areas of opportunity.
  • Collaborated with learning and knowledge to enhance claim handling practices and efficiency.


Claims Analytics Specialist

UFG Insurance
11.2019 - 08.2022
  • Worked on the Development, implementation, and continued improvements to the claims KPI dashboard.
  • Analyzed results and presented information to the department.
  • Collaborated with claims leadership to improve the KPI metrics and claims handling for best global resolution.



Field Claims Representative

UFG Insurance
01.2017 - 12.2019
  • Investigated and resolved complex claims, ensuring compliance with company policies, regulatory requirements, and best global resolution.
  • Collaborated with clients to gather necessary documentation for claims processing, enhancing customer satisfaction.
  • Enhanced company reputation with excellent customer service, empathetic approach, and timely resolution of claims.
  • Participated in ongoing training to stay current on industry trends and best practices for claims handling.

Education

Bachelor of Arts - Multidisciplinary Studies

University of Oklahoma
Norman, OK
05-2010

Skills

  • Analytical thinking
  • Expert problem solving
  • Documentation management
  • Quality assurance
  • Management collaboration
  • Technical communication
  • Effective team engagement
  • Compliance monitoring
  • Collaborative knowledge sharing

Certification

AIDA, AIC, AINS

Timeline

Claims Excellence Specialist

UFG Insurance
08.2022 - Current

Claims Analytics Specialist

UFG Insurance
11.2019 - 08.2022

Field Claims Representative

UFG Insurance
01.2017 - 12.2019

Bachelor of Arts - Multidisciplinary Studies

University of Oklahoma

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