Blake Townsend
Akron
Summary
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Experienced with system monitoring, data processing, and troubleshooting. Utilizes technical expertise to ensure smooth operations and timely issue resolution. Track record of maintaining system efficiency and supporting team goals through effective problem-solving.
Diligent problem-solver with proven track record in managing and maintaining computer systems. Efficiently operated and monitored computer hardware and software to ensure seamless workflow and minimal downtime. Demonstrated proficiency in troubleshooting technical issues and maintaining system integrity.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cook/Server
Buffalo Wild Wings
03.2022 - 10.2023
- Prepared and cooked menu items according to established recipes and portion standards.
- Maintained cleanliness and organization of kitchen workspace to ensure food safety compliance.
- Provided exceptional customer service in fast-paced restaurant environment.
- Processed orders accurately using point-of-sale system to enhance operational efficiency.
- Collaborated with kitchen staff to ensure timely delivery of food and beverages.
Training Manager
Burger King
01.2021 - 03.2022
- Streamlined onboarding processes, reducing time required for new hires to achieve productivity.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Increased overall productivity by conducting regular skills gap analyses and addressing identified needs with targeted training interventions.
- Purchased new products and oversaw inventory stocking and availability.
Chemical Compounder
JTM PRODUCTS
09.2018 - 01.2021
- Operated blending equipment to formulate chemical compounds according to specifications.
- Conducted quality control tests to ensure product consistency and compliance with safety and industry standards.
- Developed standard operating procedures for chemical compounding processes, increasing operational reliability.
- Prioritized tasks effectively to manage multiple projects simultaneously, resulting in increased workflow efficiency for the entire team.
Shift Leader
TACO BELL
12.2017 - 09.2018
- Supervised daily operations and ensured compliance with health and safety regulations.
- Trained and mentored team members to enhance performance and customer service skills.
- Managed inventory control processes, reducing waste and maintaining stock accuracy.
- Resolved customer complaints effectively, enhancing overall guest satisfaction.
- Coordinated shifts to optimize staff coverage during peak hours, improving operational efficiency.
Crew Member
FIVE GUYS BURGERS AND FRIES
01.2015 - 02.2017
- Operated kitchen equipment safely and efficiently, maintaining high food quality standards.
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and loyalty.
- Collaborated with team members to prepare and assemble orders accurately and quickly.
- Took orders, prepared meals, and collected payments.
Night Shift Supervisor
SUBWAY
11.2013 - 05.2015
- Supervised night operations to ensure efficient service delivery and compliance with safety standards.
- Trained and mentored team members on food safety protocols and customer service best practices.
- Monitored inventory levels, restocking supplies as needed to avoid shortages.
- Trained new staff on proper food handling techniques and equipment usage protocols.
Education
No Degree - Forensic Science
Youngstown State University
Youngstown, OHHigh School Diploma -
James A. Garfield High School
Garrettsville, OH06-2008
Skills
- Network troubleshooting
- Data backup and recovery
- Customer service
- Data entry
- Staff supervision
- Agile methodology
- Web development
- Teamwork and collaboration
- Attention to detail
- Work Planning and Prioritization
- Coaching and mentoring
- Documentation and reporting
Accomplishments
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Achieved promotions within the first week of employment at multiple companies through a commitment to learning procedural standards and service expectations, combined with an eagerness to learn new skills, and coaching fellow employees while maintaining a good rapport with everybody.
Certification
DevOps Foundation, Global Lynx - August 2025
Introduction to Agile and Scrum Methodologies, Global Lynx -August 2025
CS50's Introduction to Programming with Scratch, HavardX - October 2023
CS50's Introduction to Computer Science, HarvardX - November 2023
Timeline
Cook/Server
Buffalo Wild Wings
03.2022 - 10.2023
Training Manager
Burger King
01.2021 - 03.2022
Chemical Compounder
JTM PRODUCTS
09.2018 - 01.2021
Shift Leader
TACO BELL
12.2017 - 09.2018
Crew Member
FIVE GUYS BURGERS AND FRIES
01.2015 - 02.2017
Night Shift Supervisor
SUBWAY
11.2013 - 05.2015
No Degree - Forensic Science
Youngstown State University
High School Diploma -
James A. Garfield High School