Blake VanAmburg
Glendale,AZ
Summary
Organized and dependable professional with a proven track record in needs-based analysis and effective management of multiple priorities while maintaining a positive attitude. Passionate about empowering others, particularly the students at Southern Utah University, through dedicated service as a Career Coach and College Liaison. Committed to fostering personal and professional growth by providing tailored guidance and support to help them with their majors and career goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Survivor Relations Insurance Professional
USAA
01.2025 - Current
- Assist members with Insurance Policies after the loss of a loved one, including providing recommendations based on needs
- Complete document reviews to ensure accuracy and compliance with privacy laws
- Exhibit empathy, patience and professionalism in interactions with policy holders and family members as they work through the Estate process
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Insurance Agent
USAA
10.2005 - 01.2025
- Assist with acquisition, service, adjustments and billing of new and existing Property and Casualty Insurance policies including Auto, Home, Renters, Valuable Personal Property and Umbrella Policies based on customers needs
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Facilitated member inquiries, delivering effective solutions to enhance satisfaction and retention.
- Mentored and coached junior specialists, fostering their professional development and improving team performance.
- Managed escalated cases, ensuring timely resolution and adherence to service standards.
Facilitator (Rotation)
USAA
11.2018 - 11.2020
- Rotational Facilitator/Trainer, November 2018-November 2020 and January 2023-November 2023
- Facilitator for New Hire Onboarding, Auto, Property, Umbrella and SERVE training classes.
- Provide Coaching and Feedback to Representatives on Technical, Compliance and Customer Service Skills to be successful as Insurance Professionals through One on One Coaching
- Inspired Representatives to be active with Innovation via LABS program
- Built rapport with diverse groups of stakeholders including Managers and Directors by scheduling presentations and actively communicating progress of New Insurance Professionals
- Increased participant engagement by incorporating interactive activities and group discussions into training sessions.
- Identified areas in need of improvement and implemented solutions.
- Provided constructive feedback to participants during debriefing sessions, fostering personal growth and skill development.
Education
Bachelor of Science (BS) - Political Science
Arizona State University
Tempe, AZ05-2002
Masters in Business Administrations (MBA) - Emphasis in Management
Grand Canyon University
Phoenix, AZ05-2010
Skills
- Problem-solving
- Friendly, positive attitude
- Attention to detail
- Customer service
- Teamwork and collaboration
- Excellent communication
- Active listening
- Organization and time management
- Computer skills
Certification
Arizona Property and Casualty Insurance License
Non-Residence Licenses in all other States
Timeline
Survivor Relations Insurance Professional
USAA
01.2025 - Current
Facilitator (Rotation)
USAA
11.2018 - 11.2020
Insurance Agent
USAA
10.2005 - 01.2025
Bachelor of Science (BS) - Political Science
Arizona State University
Masters in Business Administrations (MBA) - Emphasis in Management
Grand Canyon University
Accomplishments And Community Participation
- Completed Masters of Business Administration with an Emphasis in Management from Grand Canyon University, May 2010 Courses included Communication, Management, Accounting, Marketing,Economics and Leadership
- Selected for Rotational Facilitator Professional Development Program in USAA Member Contact Learning, November 2018
- Facilitated Training Courses Onsite and Virtually via WebEx and Zoom
- Current Stake Clerk for the Glendale Arizona North Stake of the Church of Jesus Christ of Latter-Day Saints-Responsibilities include reviewing budgets, support of leadership and Church units, scribe and training and assistance to local Unit Clerks
- Chairman of West Valley Regional Single Adult Committee for the Church of Jesus Christ of Latter-Day Saints, January 2013-March 2017
- Previous volunteer activities with St Mary's Food Bank and Boy Scouts of America