Blake Vedder

• Hands-on experience using PowerShell to automate system setups, simplify infrastructure management, and enhance workflow efficiency —helping Digeronimo Companies maintain dependable and scalable technology across construction projects.
• Administered Active Directory (ADUC) accounts, including onboarding new hires and offboarding departing employees.
• Configured and deployed laptops, mobile devices, key fobs, and other essential equipment to ensure smooth user setup.
• Managed Exchange Admin Center and Intune MDM to provision email accounts, OneDrive, and SharePoint access.
• Executed secure offboarding procedures by disabling accounts and wiping company devices (cell phones, iPads, laptops).
• Supported device lifecycle management through Autopilot configuration for streamlined equipment deployment.
• Handled mobile device administration , including enabling/disabling Verizon cell phones and iPads.
• Monitored and responded to security-related events , including phishing attempts and mailbox security alerts.
• Collaborated with IT team to maintain secure, efficient, and compliant user access management processes .

• Experienced in leveraging PowerShell to automate daily IT tasks, streamline data management processes, and improve system reliability —supporting MAI Capital Management's commitment to secure and efficient financial operations.
• Highly motivated and skilled Support Analyst with expertise in networking, Active Directory, Intune, and Microsoft Azure. Proven ability to manage MDM (Mobile Device Management) while delivering support and resolving helpdesk tickets. Seeking to leverage advanced technical proficiency and problem solving skills to contribute to a dynamic tech team.
• Skills Achieved through Working Roles.
• Networking - proficient in configuring and troubleshooting networks, ensuring seamless connectivity and optimal performance.
• Active Directory -Extensive knowledge of managing user accounts, groups, permissions, and policies.
• Intune and Microsoft Azure -Skilled in deploying and managing mobile devices and applications.
• MDM Management -Experience in overseeing MDM solutions, ensuring device compliance, and implementing security protocols.
• Helpdesk Support - Adept at resolving user issues, performing root cause analysis, and providing timely and effective solutions.
• General OS Troubleshooting - Well-versed in diagnosing and resolving software and hardware issues across Windows
• Updates and Patch Management - Proactively ability to apply system updates, patches and security fixes to maintain system integrity.

SQL (Assistance Role)

• Assisted senior DBAs in preparing and refining SQL queries for reporting and data validation.
• Supported troubleshooting of basic query errors and data inconsistencies.
• Helped maintain documentation and update query logic under team guidance.

Data Warehouse (Assistance Role)

• Supported data-warehouse specialists with ETL tasks and routine data validation.
• Monitored data flows and reported performance issues or irregularities.
• Assisted in organizing data sources and maintaining warehouse documentation.

Veeam (Assistance Role)

• Assisted system engineers by monitoring Veeam backup jobs and escalating failures.
• Helped test recovery procedures and verify backup integrity under supervision.
• Supported routine maintenance tasks, including configuration updates and storage tracking.
• Technical Projects Completed and Responsible for
• Responsible for 2 separate MDM implementations for corporate owned devices for company involving VMWare Workspace ONE and Microsoft Intune.
• Responsible for Zoom Room maintenance day to day that involved constant troubleshooting, update and patch management, and testing.
• Responsible for New Hire Onboarding, this includes getting the user acquainted with our process of the business from an all around IT perspective.
• Responsible for Offboarding process, which entails revoking AD and folder access for employees leaving the company as well as making changes to MDM, Zoom, or any other applications they may have access to day to day.
• Worked on multiple projects involving rewiring and patching network switches, patch panels and LAN equipment for HQ building.
• Responsible for Helpdesk ticketing and general day to day troubleshooting office laptop, desktop and computer equipment. Also with various networking issues and other day to day IT duties.
• Full conversion of company resources and data migration from Citrix environment to local machines within our network of some 500 employees.
• Admin for various company applications and implementations including Intune administrator, Zoom administrator, Active Directory Administrator CATO networks administrator, M365 administrator, VMWare Workspace One administrator.

• Setup, configured and tested customer equipment required for major configuration rollout
• Ensure configuration projects were delivered on time, within budget and with 100% accuracy.
• Setup a variety of equipment types for configuration and testing (including PC's, peripheral equipment, servers and network equipment.
• Tracked and recorded inventory for required projects.
• Prepared and configured equipment for required equipment as needed.

• Worked day to day with numerous clients on tech issues ranging from network troubleshooting, M365 Office products, MFA Authentication, General OS Troubleshooting etc.
• Responsible for managing and helping in dedicated queues for clients and providing Helpdesk support for specific clients based on my role change with the company.
• Accomplishments
• Performed 11% above the company average for Online Customer Service Billable Time.
• Achieved 50% above the company average in the implementing of instructional video clips to designated clients.
• Performed 17 times the company average with personal coaching of customers with software and necessary applications
• Maintained exceptional scores in both quality of call and record keeping with our ticket system as well as other helpdesk interfaces.
• For both our ticketing and client facing, where I act as their Helpdesk agent. I maintained a score of 9.83 out of 10
• Involving Quality Call Manager, ask how I handled a call from start to finish. I've maintained a score of 4.90 out of 5.
• I received exemplary praise from my supervisor for overall quality, customer service and value to the company.

• Responsible for verifying multiple types of employment.
• Responsible for data entry involving employment and education verification.
• Customer Service Skills
• Ability to work with team members of different departments
• Cross training in different verification products
• Responsible for communicating verbally and in written form with clients, applicants and team members.

• Helping and serving guests
• Working the register
• Putting up promotional material
• Inventory of merchandise
• Stocking shelves
• General upkeep of store
• Closing the store and registers
• Processing distribution and RSB packages
• Responsible for the the oversight of four employees as well as keeping up with their sales numbers, providing guidance and prompting effective sales culture

• Engaged in building a following of online gamers through Youtube postings, offering insights, instruction, and quality editorial content on popular and trending video games
• Posting of various gaming videos on high visibility gaming networks. Weekly posting activities include: Let's Plays/Walkthroughs, Reviews, Reactions, Gaming News etc.
• Responsible for designing digital graphics used in streams, Youtube banners, channel icons, and editorial postings
• The channel as of May 2020 has grossed a total of 430 subscribers and 65,000 total views