Summary
Overview
Work History
Education
Skills
Timeline
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Blake Ward

Scottsdale,AZ

Summary

Dynamic and results-oriented professional with extensive experience at Avnet Inc., adept in SAP and Oracle, and exceptional in fostering cross-functional collaboration. Excelled in enhancing customer satisfaction and streamlining operations, achieving significant improvements in data integrity and production efficiency. Skilled in information management and delivering high-quality customer service, consistently exceeding sales and performance targets.

Overview

10
10
years of professional experience

Work History

Customer Master Administrator

Ricoh USA
03.2022 - Current
  • Gathered, organized and input information into digital database.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Devised and implemented processes and procedures to streamline operations.
  • Worked with multiple screens and programs to resolve customer issues.
  • Verified accuracy of data before transcribing.
  • Located and corrected data entry errors and reported to management.
  • Collaborated with other departments to enforce data accuracy and enhance productivity.
  • Leveraged advanced Excel functions for data manipulation and analysis.
  • Applied data validation procedures to support and enforce data integrity.
  • Updated and maintained customer information, documents and records.
  • Developed scripts and visions for new training videos to enhance efficiency and knowledge base when utilizing company tools.

Inside Sales Representative

Avnet Inc.
12.2016 - 03.2022
  • Managed friendly and professional customer interactions.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Answered customers' questions regarding products, prices, and availability.
  • Used CRM software to maintain detailed contact logs and account records.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.;
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

Production Planner

Avnet Inc
02.2016 - 12.2016
  • Worked directly with production personnel to resolve production scheduling issues and conflicts.
  • Used SAP and 2 other proprietary to provide relevant information, evaluations, and planning data for production.
  • Reviewed inventories, tracked production statuses and ordered materials to foster consistent availability and production schedule adherence.
  • Planned and established production schedules and optimized control levels for diversified manufacturing operations.
  • Presented updated order and production status reports to sales staff and management.
  • Employed accurate forecasting to increase efficiency and reduce waste.
  • Engaged in both long and short-term project planning, strategizing for on-time, high-quality deliverables.
  • Customized SAP production planning and detailed scheduling tools to support factory production initiatives.
  • Collaborated with cross-functional teams to align production plans with customer requirements.

Solution Support Specialist

Avnet Inc
01.2015 - 02.2016
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Maintained knowledge of new product offerings and changes for order provisioning processes.
  • Navigated through 4 systems to build, track and monitor orders.
  • Interfaced with sales, operations and functional groups to facilitate order flow and meet processing metrics.
  • Researched and addressed customer inquiries, questions and issues within the business day to promote optimal customer service.
  • Sent emails to communicate order status and informed customers of back-orders or shipping delays.
  • Examined orders to confirm accuracy, completeness and adherence to customer requirements.
  • Communicated with customers to address order inquiries, changes and cancellations.
  • Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.

Education

No Degree - Kinesiology

Maricopa Community Colleges - Mesa Community College
Mesa, AZ

High School Diploma -

Desert Vista High School
Phoenix, AZ

Skills

  • SAP and Oracle Proficient
  • Information Management
  • Technical Documentation
  • Customer Service
  • Presentation Creation
  • Documentation And Reporting
  • Resourceful and Analytical
  • Cross-Functional Collaboration
  • Attention to Detail
  • Operations Management
  • SAP and Oracle Proficient
  • Supplies Ordering

Timeline

Customer Master Administrator

Ricoh USA
03.2022 - Current

Inside Sales Representative

Avnet Inc.
12.2016 - 03.2022

Production Planner

Avnet Inc
02.2016 - 12.2016

Solution Support Specialist

Avnet Inc
01.2015 - 02.2016

No Degree - Kinesiology

Maricopa Community Colleges - Mesa Community College

High School Diploma -

Desert Vista High School

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