Blake Watkins
Bentonville,AR
Summary
Building Automation Professional | Technical Enthusiast | Process Improvement Advocate
Deeply passionate about the field of building automation, particularly drawn to the intricacies of software, technical knowledge, and process development. Enthusiast for understanding and optimizing systems through problem-solving and innovation. Solid foundation in building automation systems, cultivated through hands-on experience and continuous learning. Attitude... to navigate the complexities of this ever-evolving industry! Provisioner of invaluable insights into client management and service delivery, reinforcing the importance of efficiency and reliability.
Collaborative leader, prioritizing a culture of teamwork and continuous improvement. Belief in the power of, leveraging technical expertise to drive tangible results through optimizing processes or implementing creative solutions. Committed to delivering, exceptional outcomes rooted in a genuine desire to make a meaningful impact on the people in the building automation landscape.
Overview
5
5
years of professional experience
Work History
Account Lead Tech
Honeywell
10.2023 - Current
- Install, configure, test and maintain application software, and system management tools.
- Manage ongoing support projects across four main accounts, while supporting day-to-day operations of all clients.
- Create processes that increase efficiency, in some cases lowering task time to 1/3rd of the time expected
- Assist customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
- Evaluate system potential by testing compatibility of new programs with existing programs.
- Prepare references for users by writing clear operating instructions.
- Mentor junior technicians, helping them develop their problem-solving skills and technical expertise.
- Implement proactive measures to prevent potential system failures, resulting in improved system performance and reduced downtime.
- Conduct regular check-ins with existing clients to ensure their continued satisfaction and address any concerns proactively.
- Develop customized account strategies tailored to individual client needs, resulting in successful long-term partnerships.
Sr. Tech Support Specialist
Honeywell
12.2022 - 10.2023
- Followed all company policies and procedures to deliver quality work. Completing all assigned and self assigned trainings
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution, 95 percent of the time receiving greatly positive feedback.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Built and managed relationships with key clients and partners to drive growth.
- Maintained database systems to track and analyze operational data.
- Developed effective improvement plans in alignment with goals and specifications.
Lead Advanced Field Service Tech
Honeywell
01.2021 - 12.2022
- Implemented programming and rolled out up to 25 Building Automation System controllers per day.
- Managed shipping and receiving of Building Automation System Hardware.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Managed maintenance data records and tracked operating information for onsite reference.
- Managed administrative tasks such as maintaining customer service logs and internal service records.
- Tested equipment performance and demonstrated operation and servicing best practices.
- Performed Hardware/Software diagnostics for Building Automation System
- Evaluated new tools and technologies, making recommendations for investments that would improve overall team effectiveness.
- Managed inventory control, reducing costs associated with lost or unused parts while maintaining adequate stock levels for emergency repairs.
- Overcame logistical challenges during remote installations, ensuring successful project outcomes despite adverse conditions.
IT Technical Support Specialist
Cherokee Nation Businesses
03.2020 - 01.2021
- Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
- Streamlined IT processes for increased efficiency and reduced downtime.
- Collaborated with cross-functional teams to develop and implement IT solutions for 3 Cherokee Nation enterprise businesses, that support 50 locations.
- Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
- Served as a reliable escalation point for complex technical issues requiring advanced expertise or collaboration with other departments within the organization.
- Participated in disaster recovery planning efforts, enabling quick restoration of critical services following unforeseen events.
- Worked closely with database vendors having logged over 100 opposite schedule on-call responses assisting with identified issues, ensuring that the technology environment remained stable and reliable for all users.
Fire and Security Alarm Technician
AllTech Fire And Security
02.2019 - 03.2020
- Provided comprehensive training to clients on the use of their security systems, promoting confidence in safety measures and overall satisfaction.
- Partnered with vendors to source high-quality equipment for optimal performance, longevity, and customer value.
- Demonstrated adaptability by customizing security systems for clients with unique needs or specific concerns, selling more than 50 alarm systems individually, and installing over 300.
- Ensured compliance with industry standards and local regulations through proper installation of security devices and systems.
- Maximized efficiency within a team environment while also demonstrating strong independent problem-solving abilities in various site conditions.
- Reduced potential safety hazards by adhering to strict safety protocols during all installation and maintenance tasks, including the use of personal protective equipment.
- Optimized efficiency by maintaining an organized inventory of tools, replacement parts, and specialized equipment for job completion.
- Enhanced security systems by installing and programming alarm devices in residential and commercial properties.
Pre-Engineered Fire Suppression Systems Tech
Marmic Fire and Safety
06.2018 - 02.2019
- Installed Pre-Engineered Fire Suppression Systems in greater than 100 Residential and Commercial properties.
- Contributed to increased revenue by upselling additional services and products during routine maintenance visits.
- Completed complex troubleshooting tasks, identifying the root cause of malfunctions in fire suppression systems.
- Ensured adherence to local, state, and federal regulations while performing all installation tasks and repairs of fire suppression equipment.
- Mitigated potential hazards by identifying and addressing deficiencies in existing fire suppression systems during site evaluations.
- Provided exceptional customer service, addressing client concerns and questions about fire suppression systems.
- Developed strong relationships with clients by providing informative consultations on the benefits of different types of fire suppression systems.
- Fully installed fire alarms and various security devices.
General Technician
Navistar, Inc IC Bus Plant
01.2017 - 06.2018
- Complied with all regulatory requirements pertaining to general technician work, avoiding potential fines or delays due to non-compliance issues.
- Increased equipment reliability through consistent preventative maintenance practices and detailed recordkeeping.
- Conducted thorough inspections of work areas regularly, identifying potential hazards before serious incidents or accidents.
- Played a vital role in project planning stages, offering expertise in resource allocation and time management strategies for successful execution. Trying different methods found ways to reduce the usage of drill bits needed from 10 per 10-hour shift to 8.
- Organized work to meet demanding production goals.
- Applied critical thinking and research to address complex issues.
Security Officer
G4S Security (Google Data Center)
04.2016 - 01.2017
- Greeted guests professionally and courteously to cultivate an atmosphere while making safety top priority, in a high-density industrial environment having watch over 300 different people per hour.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Manager
Mazzio's
08.2014 - 04.2016
- Managed and motivated 3-morning shift and 6-day shift employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery. Recorded incidents of customer dissatisfaction to ensure a 90 percent satisfaction rating
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers.
- Improved safety procedures to create safe working conditions for workers.
Education
Tridium N4
Honeywell
Alerton Ascent Level II
Honeywell
Niagara Firmware/Hardware Training
Honeywell ED Cast
CompTIA Network+
Udemy
Associate of Science - Computer Science
Northeastern State University
Tahlequah, OKWeb Development Course
Udemy
100 Days of Coding Bootcamp
Udemy
Game Development Course
Udemy
High School Diploma -
Locust Grove High School
Locust Grove, OKSkills
- N4 Tridium
- Alerton Ascent
- Process Improvement
- Equipment Calibration
- Data-driven Insights
- System diagnostics
- Network configuration
- Basic Programming
- Relationship Management
- Root Cause Analysis
- Issue Research
- Remote Support
Personal Information
Title: Sr. Technical Support Specialist / Account Lead
Certification
Alerton Ascent II
Timeline
Account Lead Tech
Honeywell
10.2023 - Current
Sr. Tech Support Specialist
Honeywell
12.2022 - 10.2023
Lead Advanced Field Service Tech
Honeywell
01.2021 - 12.2022
IT Technical Support Specialist
Cherokee Nation Businesses
03.2020 - 01.2021
Fire and Security Alarm Technician
AllTech Fire And Security
02.2019 - 03.2020
Pre-Engineered Fire Suppression Systems Tech
Marmic Fire and Safety
06.2018 - 02.2019
General Technician
Navistar, Inc IC Bus Plant
01.2017 - 06.2018
Security Officer
G4S Security (Google Data Center)
04.2016 - 01.2017
Manager
Mazzio's
08.2014 - 04.2016
Tridium N4
Honeywell
Alerton Ascent Level II
Honeywell
Niagara Firmware/Hardware Training
Honeywell ED Cast
CompTIA Network+
Udemy
Associate of Science - Computer Science
Northeastern State University
Web Development Course
Udemy
100 Days of Coding Bootcamp
Udemy
Game Development Course
Udemy
High School Diploma -
Locust Grove High School
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