Summary
Overview
Work History
Education
Skills
Timeline
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Blake Word

Simi Valley,CA

Summary

Dynamic Operations Director with over 12 years of proven leadership in diverse industries, including significant experience in sales management. Renowned for a vibrant and outgoing personality, I excel in orchestrating and managing large teams to drive performance and profitability, particularly within sales environments. Committed to upholding company reputation, I specialize in cost control, efficiency enhancement, and pioneering revenue generation strategies that consistently exceed targets and drive business growth.

Overview

7
7
years of professional experience

Work History

Client Relations Manager

PaymentCloud
Encino, CA
12.2022 - Current
  • Cultivated enduring professional relationships with suppliers and key clients, strategically fostering partnerships to drive sustained business development initiatives.
  • Amplified sales volume by providing adept support to both prospective and dormant clients, thereby revitalizing customer engagement and bolstering revenue streams.
  • Spearheaded comprehensive sales planning, development, and account management strategies, resulting in the expansion of existing accounts and the acquisition of new clientele.
  • Formulated meticulous sales forecasts and schedules, meticulously aligned with productivity targets, to facilitate proactive planning and effective resource allocation.
  • Conducted thorough market research and delivered insightful competitor analyses, furnishing actionable intelligence to refine sales strategies and gain competitive advantages.
  • Optimized profit margins through meticulous expense management, budget oversight, and overhead control, culminating in increased closures and heightened product turnover rates.
  • Orchestrated the preparation and approval of budgets, exercising astute financial acumen to allocate resources judiciously and sustain fiscal health.
  • Implemented proactive client communication strategies, including regular check-ins and personalized follow-ups, to ensure high client satisfaction levels and foster long-term loyalty.
  • Collaborated cross-functionally with internal teams to address client needs and resolve issues promptly, enhancing overall client experience and driving customer retention and growth.

Regional Director of Operations

Apex Solutions/Apex Extractions
City of Los Angeles, CA
02.2020 - 10.2022
  • Established clear goals and performance expectations for direct reports, ensuring accountability and driving results through robust performance review processes.
  • Implemented robust quality control measures, resulting in enhanced customer satisfaction and repeat business by ensuring products consistently met or exceeded industry standards.
  • Led cross-functional teams in process improvement projects, resulting in streamlined workflows, reduced lead times, and increased overall efficiency.
  • Recruited and trained 45 employees, fostering adherence to standardized protocols and promoting a culture of excellence in operations.
  • Cultivated and maintained strategic relationships with clients, utilizing strong issue resolution and communication skills to foster long-lasting partnerships.
  • Conducted thorough assessments of business procedures, implementing structured improvements to enhance day-to-day operations efficiency.
  • Directed and coordinated financial activities to fund operations and optimize investments, contributing to overall business success and growth.
  • Provided comprehensive training, management, and motivation to employees, fostering their professional skill development and enhancing team performance.
  • Stayed current with industry trends, regulations, and best practices, incorporating new knowledge into operational strategies to maintain a competitive edge.
  • Collaborated with senior leadership to develop long-term strategic plans and initiatives, contributing to the overall growth and success of the organization.
  • Implemented comprehensive restructuring initiatives across logistics, sales, accounting, and manufacturing teams, which involved strategic hiring and training of new personnel, resulting in enhanced team efficiency and performance across all departments.
  • Spearheaded initiatives to enhance sales strategies and processes, resulting in a 42% increase in sales revenue within a 3 month timeframe.

Business Development Manager

AEGIS Security
City of Los Angeles, CA
10.2018 - 04.2020
  • Spearheaded the identification and cultivation of new business opportunities, resulting in a 33% increase in client base within first 6 months.
  • Established and maintained strong relationships with key clients, partners, and stakeholders, resulting in enhanced collaboration and repeat business opportunities.
  • Conducted comprehensive market research and analysis to identify emerging trends and competitive landscapes, informing strategic decision-making and market positioning.
  • Negotiated and closed high-value deals and partnerships, consistently exceeding sales targets and quotas.
  • Collaborated cross-functionally with marketing, product development, and operations teams to align business development initiatives with overall company objectives.
  • Leveraged networking events to expand professional network and generate leads.
  • Regularly tracked and reported on business development metrics and KPIs to measure performance and inform strategic adjustments.
  • Mentored and coached junior team members to develop their business development skills and contribute to overall team success.

Director of Security

Clifton's Republic
Los Angeles, CA
05.2017 - 10.2018
  • Oversaw the management and maintenance of security tools, documents, standards, and processes to ensure sustainable and compliant infrastructure.
  • Recruited and managed a competent team to handle security needs, ensuring adequate coverage and operational efficiency.
  • Cultivated effective relationships with local and state government agencies, collaborating closely on investigations and maintaining regulatory compliance.
  • Conducted periodic reviews of policies and procedures, recommending and implementing improvements to enhance security measures.
  • Managed staff schedules for shifts and events to minimize overtime costs while maintaining operational effectiveness.
  • Developed and implemented training procedures for newly hired personnel, equipping them with the skills needed to fulfill security responsibilities effectively.
  • Pioneered innovative process automation solutions, optimizing workflows and driving operational efficiency to achieve substantial time and cost savings.
  • Led cross-functional initiatives to elevate employee engagement and cultivate a culture of continuous improvement, resulting in tangible enhancements in productivity and employee satisfaction metrics.

Education

High School Diploma -

Chaminade College Preparatory
West Hills, CA

Criminal Justice

Pierce College
Woodland Hills, CA

Skills

  • Operations Management
  • Strategic Planning
  • Regulatory Compliance
  • Team Leadership
  • Client Relationship Management
  • Security Protocols and Procedures
  • Supply Chain Management
  • Quality Assurance and Control
  • Financial Management
  • Communication and Negotiation
  • Problem Solving
  • Decision Making
  • Technology Proficiency

Timeline

Client Relations Manager

PaymentCloud
12.2022 - Current

Regional Director of Operations

Apex Solutions/Apex Extractions
02.2020 - 10.2022

Business Development Manager

AEGIS Security
10.2018 - 04.2020

Director of Security

Clifton's Republic
05.2017 - 10.2018

High School Diploma -

Chaminade College Preparatory

Criminal Justice

Pierce College

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Blake Word