Blake Zitney
Spring Hill,Tennessee
Summary
Highly motivated top performer with 17 years of experience in the insurance industry, including 3 years in an insurance agency role. Demonstrated ability to build strong relationships, maintain customer loyalty, and consistently exceed goals to meet company targets. Recognized as a High Potential (HiPo) employee in the claims role, with diverse functional responsibilities to develop a wide range of business skills for future advancement. Exceptional communication and interpersonal abilities have led to leadership positions within the department. Committed to delivering excellent customer service, resulting in high client satisfaction and acquisition of new clients.
Overview
20
20
years of professional experience
Work History
Agent Affiliate
Shelter Insurance - Jarrett Bragg Agency
07.2022 - Current
- Company Overview: Jarrett Bragg Agency
- Received recognition for exceptional performance in meeting and exceeding targets.
- Secured business by cultivating lasting client connections in adverse conditions.
- Jarrett Bragg Agency
Agent
Shelter Insurance
01.2021 - 07.2022
- Successfully grew business while consistently maintaining high customer satisfaction levels.
- Surpassed organizational targets in life insurance sales.
Liability Adjuster
Trexis Insurance
06.2019 - 01.2021
- Review/resolve coverage issues and analysis for first and third-party claims
- Processed injury and property claims for both first and third party insureds.
- Managed settlement of both total loss and bodily injury claims.
Claims Associate
State Farm Insurance Company
03.2017 - 06.2019
- Evaluated property damage claims for both first-party and third-party insureds.
- Assess estimates to verify connection to auto accidents.
- Managed customer communications to address various property damage issues.
- Facilitated property damage discussions with insurance counterparts.
Extended Claim Handler
Acceptance Insurance
07.2016 - 03.2017
- Oversee complex medical claims involving multiple state jurisdictions.
- Conducted settlement negotiations for severe third-party injury claims.
- Participated in round table meetings discussing complex claims investigations.
Claims Specialist
State Farm Insurance Company
07.2015 - 06.2016
- Oversee third-party medical claims for Kentucky, Louisiana, New Mexico, and Rhode Island.
- Conducted injury evaluations, handled liability determinations, led settlement negotiations, and coordinated work to aid in company’s legal processes.
- Consistently managed department’s daily claims resolution production goals.
- Consistently achieved and surpassed production targets.
Claims Representative
State Farm Insurance Company
02.2013 - 07.2015
- Handled First-Party medical claims for Kentucky, Ohio, and Tennessee.
- Advanced to the position of Level II Processor.
- Served as Acting Manager during the Department Manager's absence.
Auto Claims Representative
State Farm Insurance Company
02.2011 - 02.2013
- Managed auto claims in Kentucky, Ohio, and Tennessee.
- Handled the determination of liability, negotiation of settlements, and litigation work.
- Conducted training sessions for department staff on newly implemented workflow system per management direction.
- Successfully met every goal for training and workflow implementation.
Finance Specialist
State Farm Insurance Company
10.2010 - 02.2011
- Selected for a five-month rotational role in Finance aimed at expanding industry knowledge.
- Assured accurate payment processing through detailed research.
Administrative Services Specialist
State Farm Insurance Company
10.2007 - 10.2010
- Implemented streamlined processes within mailing operations, boosting customer service effectiveness.
- Managed department activities in manager’s absence.
- Successfully achieved department service objectives.
Installation Manager
Safeway Quality Garage Doors
07.2004 - 09.2007
- Optimized installation workflows to increase efficiency and minimize project duration.
- Ensured smooth installation processes by coordinating with suppliers for prompt delivery of materials.
- Supervised quality assurance procedures during installations, detecting potential problems promptly to reduce expensive rework.
- Compiled thorough project analysis reports for supervisory evaluation.
Education
Bachelor Degree - Business Management
Bethel University
McKenzie, TN01.2012
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Relationship building
- Goal-oriented mindset
- Ensuring customer satisfaction
- Polite communication skills
- Client relations
- Product sales
Accomplishments
- Serve as Acting Manager when the Department Manager is out of the office. In this role manage employee daily production and quality goals, assigning backup support as needed. Also manage critical management calendars, assign authority levels, answer coverage questions, perform utilization reviews and support Company ligation activities.
Trainingawards
Received awards for providing customer service that resulted in other companies insured's switching to State Farm Insurance.
Timeline
Agent Affiliate
Shelter Insurance - Jarrett Bragg Agency
07.2022 - Current
Agent
Shelter Insurance
01.2021 - 07.2022
Liability Adjuster
Trexis Insurance
06.2019 - 01.2021
Claims Associate
State Farm Insurance Company
03.2017 - 06.2019
Extended Claim Handler
Acceptance Insurance
07.2016 - 03.2017
Claims Specialist
State Farm Insurance Company
07.2015 - 06.2016
Claims Representative
State Farm Insurance Company
02.2013 - 07.2015
Auto Claims Representative
State Farm Insurance Company
02.2011 - 02.2013
Finance Specialist
State Farm Insurance Company
10.2010 - 02.2011
Administrative Services Specialist
State Farm Insurance Company
10.2007 - 10.2010
Installation Manager
Safeway Quality Garage Doors
07.2004 - 09.2007
Bachelor Degree - Business Management
Bethel University
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