Summary
Overview
Work History
Education
Skills
Accomplishments
Extensive Learnings/Applicable Experience from Lee University
Timeline
Generic

Blake A. Williams

Bradenton,FL

Summary

Dynamic and detail-oriented professional with extensive experience in customer service at Publix. Proven ability to enhance customer satisfaction through effective communication and problem resolution. Skilled in operating POS systems and fostering team collaboration, consistently ensuring a seamless shopping experience for patrons. Committed to maintaining high standards of service and compliance.

Overview

5
5
years of professional experience

Work History

Golf Range Assitant

IMG Academy
Bradenton, FL
05.2023 - 08.2023
  • Maintained operational office equipment, ensuring adequate supplies and cleanliness.
  • Greeted visitors, clients, and guests professionally to create welcoming environment.
  • Fostered positive relationships with internal customers through effective communication.
  • Handled confidential information with utmost discretion and integrity.
  • Cultivated strong working relationships with staff and management.
  • Assisted guests and vendors in navigating office spaces efficiently.
  • Managed waste disposal by breaking down boxes for garbage and recycling.

Server

Superica
Alpharetta, GA
05.2021 - 07.2022
  • Provided outstanding service to large volume of daily customers.
  • Showed enthusiasm and knowledge about restaurant's menu and products.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Operated POS terminals to input orders, split bills and calculate totals.

Bagger

Publix
Alpharetta, GA
06.2018 - 07.2020
  • Collected shopping carts from parking lot and returned to store.
  • Loaded packages and bags into shopping carts and transferred goods to customer vehicles.
  • Bagged customer items in alignment with industry best practices.
  • Returned unwanted merchandise to appropriate store shelves.
  • Answered customer questions regarding products and store services.
  • Packed purchased items in shopping bags appropriately to avoid bag breaks and spills.
  • Retrieved grocery carts from parking lot and returned to appropriate areas.
  • Maintained smooth check out process by frequently replenishing bag supply and retrieving grocery baskets and carts.

Cashier

Publix
05.2018 - 07.2020
  • Engaging customers in the 'Publix' experience, being helpful and conversational, assisting them with whatever help is needed.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Worked closely with front-end staff to assist customers.

Dining Room Attendant

Butcher and Brew
Alpharetta, GA
05.2019 - 08.2019
  • Cleaning tables, engaging with customers, making sure the restaurant is clean and maintained.
  • Greeted guests with friendliness and professionalism.
  • Supported serving staff in delivering accurate and well-presented food orders.
  • Distributed supplies, utensils and portable equipment.
  • Verified compliance with sanitation and safety requirements.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.

Food Runner

Pure Taqueria
Alpharetta, GA
05.2019 - 08.2019
  • Guaranteeing food orders are delivered to table in a convenient and organized manner, making sure tables are turned so new customers can be seated.
  • Shadow server for any additional assistance.
  • Double-checked meals placed in window against customer tickets for accuracy.
  • Memorized dining room floor plans and understood seat number system.
  • Assisted servers to optimize guest dining experience.
  • Removed dishes and glasses from tables or counters to take to kitchen for cleaning.

Education

Business - Marketing

Lee University
Cleveland, TN
05-2025

Business - Finance

Kennesaw State University
Kennesaw, GA
05-2022

Skills

  • Communication
  • Well-traveled
  • Memory
  • Team player
  • Conflict resolution
  • Patience
  • Team collaboration
  • Attention to detail
  • Problem resolution
  • Suggestive selling
  • Regulatory compliance
  • Point-of-sale system
  • Memory retention
  • Team member support

Accomplishments

  • Placed 2nd overall in 2013 Rachel Ray Uncle Ben's Family Cooking Contest
  • Was lead in Into the Woods (Played Jack- 6th grade) and Joseph and the Amazing Technicolor Dreamcoat (Played Joseph- 8th grade)
  • Received 'Most Improved' award senior year of High School in both Track and Cross Country

Extensive Learnings/Applicable Experience from Lee University

Education and Training

Business: Marketing

Lee University – Cleveland, TN
Projected May 2025
Strategic Management (Dr. Deloach)

 Applied high-level corporate strategy analysis using *Miro*, a collaborative visual platform. Constructed and delivered detailed diagrams and frameworks to analyze 3M's corporate structure, product diversification, and strategic plans. Gained experience in breaking down complex strategic models and presenting findings in team settings, enhancing collaborative planning and long-term visioning.
Operations Management (Dr. Deloach)

Completed **Marketplace® business simulations** and directed a virtual company in operations, marketing, and finance realms. Gained expertise in capacity planning, logistics management, and decision-making under simulated competitive marketplace conditions. Assessed performance using profitability, strategic fit, and customer retention measures.
Pricing Theory (Dr. Perleoni, Assistant Dean)

Attained a post-graduate course specializing in pricing strategies under different market conditions. The key topics covered included cost-plus pricing, value-based pricing, price competition analysis, psychological pricing, and demand elasticity. These principles were used in project-based learning environments and case studies to develop dynamic pricing models applicable to real-life business scenarios. Emphasis was laid on ethical pricing, margin management, and customer value maximization in competitive market environments.

Timeline

Golf Range Assitant

IMG Academy
05.2023 - 08.2023

Server

Superica
05.2021 - 07.2022

Dining Room Attendant

Butcher and Brew
05.2019 - 08.2019

Food Runner

Pure Taqueria
05.2019 - 08.2019

Bagger

Publix
06.2018 - 07.2020

Cashier

Publix
05.2018 - 07.2020

Business - Marketing

Lee University

Business - Finance

Kennesaw State University

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