Summary
Overview
Work History
Education
Skills
Timeline
Generic
Blakeley Cheek-Howard

Blakeley Cheek-Howard

Versailles,KY

Summary

Dynamic Prepared Foods Team Leader at Whole Foods Market Inc. with expertise in food safety and exceptional customer service. Proven track record in enhancing menu offerings and streamlining inventory management, resulting in increased customer satisfaction and reduced waste. Adept at fostering teamwork and collaboration to achieve operational excellence.


Overview

11
11
years of professional experience

Work History

Prepared Foods Team Leader

Whole Foods Market Inc
09.2021 - 01.2023
  • Assisted team in daily food preparation and presentation tasks.
  • Maintained cleanliness and organization of food preparation areas.
  • Learned safe handling procedures for perishable items and equipment.
  • Collaborated with team members to improve workflow efficiency.
  • Supported inventory management by tracking stock levels of ingredients.
  • Participated in training sessions on food safety regulations and guidelines.
  • Engaged with customers to provide product information and recommendations.
  • Contributed to team meetings by sharing ideas for menu enhancements.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Streamlined food preparation processes for increased efficiency and reduced waste.
  • Assisted in menu planning, incorporating seasonal ingredients and catering to diverse customer preferences.
  • Ensured compliance with food safety regulations, maintaining a clean and sanitary work environment.
  • Led staff meetings to communicate updates, share best practices, and foster a collaborative team culture.
  • Handled staffing needs by recruiting qualified candidates, conducting interviews, hiring top talent, providing orientation/training programs.
  • Collaborated with store management to achieve overall store goals and objectives.
  • Mentored team members, fostering professional growth and improved performance.
  • Monitored food quality standards, conducting regular taste tests and adjusting recipes as needed for optimal results.
  • Analyzed sales data to identify trends, informing strategic decisions on product offerings and promotions.
  • Managed daily operations, delegating tasks effectively for smooth workflow and timely completion.
  • Implemented inventory management strategies to maintain optimal product freshness and availability.
  • Developed creative merchandising displays to attract customers and drive sales growth.
  • Optimized team scheduling to maximize productivity while minimizing labor costs.
  • Enhanced customer satisfaction by ensuring the consistent delivery of high-quality prepared foods.
  • Evaluated team performance regularly, identifying areas for improvement and implementing targeted training initiatives.
  • Maintained high level of efficiency in fast-paced work environment.
  • Completed all hot and cold food assignments to meet deadlines for meal preparation.
  • Stored refrigerated and frozen items at correct temperatures to comply with food safety rules.
  • Stocked food items upon manger request and adhered to food safety standards at all times.
  • Checked refrigerated and frozen cases and replenished low stock every day.
  • Prepared food items by following recipes and product directions.
  • Greeted customers with friendly demeanor to enhance positive guest experience.
  • Organized food and products by date and maintained adequate supplies.
  • Offered product samples to customers, generating additional sales through taste-testing.
  • Maintained proper signage and pricing information for displays, cases and counters.
  • Maintained knowledge base of company pricing, products and services.
  • Prepared menu orders for customers, ensuring quality and visual presentation.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Monitored food inventory and supplies to prevent waste.

Specialty Team Member

Whole Foods Market Inc
03.2020 - 09.2021
  • Executed specialty product displays to enhance customer engagement and sales.
  • Assisted in inventory management, ensuring stock accuracy and availability.
  • Collaborated with team members to maintain high-quality customer service standards.
  • Adapted quickly to new product rollouts and promotions.
  • Supported team in maintaining organized and efficient work environment.
  • Contributed to resolving customer inquiries with professionalism and knowledge.
  • Ensured compliance with company safety and operational guidelines.
  • Operated specialized equipment effectively for optimal store operations.
  • Provided exceptional customer service during high-volume periods, maintaining professionalism under pressure.
  • Implemented creative merchandising strategies that captured customer interest and increased sales potential.
  • Supported store operations through efficient inventory management, stocking shelves, and maintaining clean displays.
  • Fostered an inclusive team environment by actively participating in team meetings and sharing valuable insights from personal experience working within the specialty department.

Assistant Store Manager

Schlotzsky's Deli
04.2016 - 03.2020
  • Supervised daily operations, ensuring adherence to company policies and customer service standards.
  • Trained and mentored team members on product knowledge and sales techniques.
  • Implemented inventory management systems to optimize stock levels and reduce shrinkage.
  • Developed staff schedules to ensure adequate coverage during peak business hours.
  • Analyzed sales reports to identify trends and inform merchandising decisions.
  • Enhanced customer experience by resolving complaints and addressing inquiries promptly.
  • Collaborated with upper management on strategic planning initiatives for store growth.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.

Deli Manager

Fresh Market Inc.
03.2012 - 04.2016
  • Led daily operations to ensure optimal deli performance and customer satisfaction.
  • Trained and mentored staff on food safety standards and customer service practices.
  • Developed and implemented inventory management processes to reduce waste.
  • Streamlined product displays to enhance sales and improve customer experience.
  • Analyzed sales trends to adjust product offerings based on customer preferences.
  • Oversaw compliance with health regulations, ensuring a safe environment for staff and customers.
  • Enhanced team productivity through effective scheduling and workflow management.
  • Managed supply chain functions for deli supplies, ingredients and merchandise.
  • Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
  • Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
  • Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
  • Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
  • Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
  • Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
  • Worked closely with other department managers to improve cross-functional collaboration within the store.
  • Collaborated with store management to achieve overall operational goals, contributing to store success.
  • Increased deli sales by implementing innovative merchandising and promotional strategies.
  • Enhanced customer satisfaction by maintaining high-quality standards for deli products and services.
  • Observed quality assurance standards to optimize freshness of deli products.
  • Streamlined deli operations through effective scheduling, inventory management, and staff training.
  • Created enticing deli displays that showcased featured products and attracted customers to the department.
  • Inventoried food products and associated materials on weekly basis.
  • Conducted regular performance evaluations for staff members, providing constructive feedback for professional growth.
  • Set schedules for 15 staff by planning and designating shifts and hours.
  • Consistently met or exceeded hygiene standards during routine inspections from local health authorities.
  • Improved efficiency in ordering processes, avoiding stockouts while minimizing overstock situations.
  • Collaborated with other departments to coordinate deli promotions and verify proper stock levels.
  • Organized special events such as tastings or promotions, driving increased foot traffic to the department.
  • Optimized staffing levels according to business needs by analyzing daily sales data and adjusting schedules accordingly.
  • Stayed current on industry trends to ensure the deli offered competitive products and services to customers.
  • Fostered culture of excellent customer service, leading to noticeable increase in repeat customers.
  • Led by example, working alongside team during busy periods to ensure high-quality service and product delivery.
  • Improved team morale by implementing system for staff recognition and rewards based on performance and customer feedback.
  • Executed waste reduction plan by repurposing near-expiry products into creative dishes, contributing to both sustainability and cost savings.

Education

Woodford County High School
Versailles, KY

Skills

  • Food safety
  • Sanitation standards
  • Food presentation
  • Task delegation
  • Scheduling
  • Recipe development
  • Menu planning
  • Allergen safety
  • Product ordering
  • Customer service
  • Inventory control
  • Stock management
  • Teamwork and collaboration

Timeline

Prepared Foods Team Leader

Whole Foods Market Inc
09.2021 - 01.2023

Specialty Team Member

Whole Foods Market Inc
03.2020 - 09.2021

Assistant Store Manager

Schlotzsky's Deli
04.2016 - 03.2020

Deli Manager

Fresh Market Inc.
03.2012 - 04.2016

Woodford County High School

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