Blakeley Dlouhy
Cedar Rapids,IA
Summary
Dynamic leader with proven success at Whiskey River Grill, enhancing customer satisfaction and optimizing operations. Excelled in staff management and schedule coordination, significantly increasing revenue through strategic pricing and premium offerings. Skilled in customer engagement and conflict resolution. Quickly and effectively learning new skills to advance further and become more flexible in the workplace.
Overview
6
6
years of professional experience
Work History
Restaurant Manager
Whiskey River Grill
2020.06 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Implemented effective staff scheduling systems to ensure adequate coverage during peak hours while controlling labor costs.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Increased revenue by optimizing pricing strategies, offering seasonal specials, and upselling premium products.
Florist
Flowerama
2018.06 - 2020.05
- Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
- Utilized floral design techniques to craft unique floral arrangements.
- Ensured store cleanliness and visual appeal by regularly maintaining displays, workspaces, and retail areas.
- Developed loyal customer base through attentive service, expert advice, and consistent high-quality product offerings.
Education
Bachelor of Arts - Business Management
William Penn University
Oskaloosa, IA05.2024
Associate of Arts - Liberal Arts
Kirkwood Community College
Cedar Rapids, IA05.2021
Skills
- Customer Engagement
- Staff Management
- Operations Management
- Schedule Coordination
- Training and Onboarding
- Collaboration and Teamwork
Timeline
Restaurant Manager
Whiskey River Grill
2020.06 - Current
Florist
Flowerama
2018.06 - 2020.05
Bachelor of Arts - Business Management
William Penn University
Associate of Arts - Liberal Arts
Kirkwood Community College
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